Contact Center Team Leader (Includes Selling) jobs in Maine

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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AE - Merchandising Team Leader (Assistant Manager) - US
  • Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
  • United States, ME FULL_TIME
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    BE PART OF SOMETHING REAL

     

    YOUR ROLE

    As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training and coaching your team into great merchants delivering AEO brand Visual standards every day.  Through your leadership, your team always nails floorset execution, and rocks merchandising and marketing brand standards. You ensure the store is always "guest ready" through effective replenishment. Most importantly, you represent our company values and bring your REAL self to work every day.

     

    YOUR RESPONSIBILITIES

    • You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs.
    • You're a merchandising innovator: You coach your team to deliver an outstanding guest experience by ensuring your store is always representative of AEO Brand Standards. You ensure your store stays in tip-top shape by #leading day-to-day merchandising, sell-through adjustments and replenishment. You have a keen eye for merchandising opportunities and are always ready with a  game plan to take action!
    • You're a people leader: You're all about motivating and inspiring your team through AEO's core values. You're a role-model  leader and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting Room.
    • You've got an eye for talent and a love of training: You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs. You take pride in training and developing your team to ensure they continue to provide outstanding service to the best of their abilities.
    • You know that teamwork makes the dream work: You know that building a great team requires you to consistently provide ongoing performance feedback through real-time coaching. You make team touchbases, development plans, and performance reviews a priority and you drive associate engagement by celebrating your team's outstanding performance - #winning!
    • You're an operational innovator: You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the store, and most importantly, you ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards.
    • Integrity is your middle name: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to AEO's policies and procedures, and you do the right thing - always.
     
    YOU'D BE GREAT FOR THIS ROLE IF:
    • You love AE and Aerie products!
    • You've led teams in a retail management role previously - #practicemakesperfect!
    • You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
    • You know how to lead and develop teams and have a general understanding of employment law.
    • Business acumen? You've got it!
    • You have flexible availability - you're available to work when the guest shops!

     

    OUR ASSOCIATES LOVE AEO BECAUSE:
    • They work with REAL people - there's nothing like your #AEOFamily.
    • They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
    • They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
    • They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
     
    PAY/BENEFITS INFORMATION:
    • Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
    • Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
    • Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.  For additional information, please click here.
    • AEO may also provide discretionary bonuses and other incentives at its discretion.  

     

     

     

    AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

     

    Additional Information
  • 8 Days Ago

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Contact Center Representative
  • HW Staffing Solutions- Portland ME
  • Portland, ME FULL_TIME
  • Job Description Job Description If you consider yourself a strong communicator, having empathy along with strong problem-solving skills, we want to meet you! If the above sounds like a position you wo...
  • 24 Days Ago

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Contact Center Specialist
  • Johnny's Selected Seeds
  • Fairfield, ME FULL_TIME
  • Johnny's Selected Seeds was established in 1973 by our Founder, Rob Johnston, Jr. Today we are 100% employee-owned. Johnny's mission is Helping families, friends, and communities to feed one another b...
  • 13 Days Ago

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(USA) Tire and Battery Center Team Leader
  • Sam's East, Inc.
  • Presque Isle, ME FULL_TIME
  • Position Summary... As a Tire and Battery Center Services Lead you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will ...
  • 1 Day Ago

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RN Team Leader, Cardiopulmonary - part time, nights
  • Central Maine Medical Center
  • Lewiston, ME PART_TIME
  • At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Position Summary: Reporting to the Nurse Leader...
  • 10 Days Ago

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Experienced Climb & Lift Crew Leader
  • Q-Team Tree Service
  • Naples, ME FULL_TIME
  • Company Information: Job Information: The role of the Climb and Lift Crew Leader is to directly supervise and coordinate safe removal of trees. The Climb and Lift Crew Leader will operate a manlift an...
  • 9 Days Ago

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Call Center Team Leader
  • HCLTech
  • Tampa, FL
  • Job Description Job Description 2-4 years of relevant Banking and Cards/Consumer Loans experience Lending Contact Center...
  • 3/28/2024 12:00:00 AM

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Call Center Team Lead
  • Cayuga Medical Center
  • Ithaca, NY
  • Job Summary: The Cayuga Health Call Center is a rapidly changing environment. Originally created to assist the community...
  • 3/28/2024 12:00:00 AM

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Customer Experience Training Advanced Apprentice
  • Worcester Bosch Group
  • Worcester, MA
  • **Customer Experience Training Advanced Apprentice** * Cotswold Way, Worcester, UK * Full-time * Legal Entity: Bosch The...
  • 3/28/2024 12:00:00 AM

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Graduate Customer Experience Training Advanced Apprentice
  • Worcester Bosch Group
  • Worcester, MA
  • **Graduate Customer Experience Training Advanced Apprentice** * Cotswold Way, Worcester, UK * Full-time * Legal Entity: ...
  • 3/28/2024 12:00:00 AM

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Team Leader III; 4611-201-N
  • Catholic Charities Brooklyn and Queens, Inc.
  • Brooklyn, NY
  • **Team Leader III; 4611-201-N** 191 Joralemon St, Brooklyn, NY 11201, USA Req #2916 Thursday, February 10, 2022 **STATEM...
  • 3/28/2024 12:00:00 AM

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Call Center Team Lead
  • Coforge
  • Charleston, WV
  • We at Coforge are seeking Call Center Team Lead with the below mentioned skill-set and who can work onsite from Charlest...
  • 3/27/2024 12:00:00 AM

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Call Center Team Lead
  • Amsdell Companies
  • Cleveland, OH
  • Job Description Job Description Cleveland Based Amsdell Companies/Compass Self-Storage is a growing self-storage company...
  • 3/27/2024 12:00:00 AM

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Customer Service Team Lead
  • Brightkey, Inc
  • Annapolis, MD
  • Job Description Job Description Customer Service Call Center Team Lead Position Overview: As a Customer Service Call Cen...
  • 3/27/2024 12:00:00 AM

To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West). Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$64,789 to $89,947