Contact Center Team Leader (Includes Selling) jobs in Lynchburg, VA

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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RN Charge Nurse (Includes $5,000 Retention Bonus)
  • Appomattox Health & Rehabilitation Center
  • Appomattox, VA FULL_TIME
  • Please apply in our website at www.appomattoxrehab.com


    Nursing is what we do! Appomattox Health & Rehabilitation Center is seeking an RN Charge Nurse for a 60 bed skilled nursing and rehabilitation center in Appomattox.

    We're looking for caring, warm-hearted nurses who are seeking an opportunity to do meaningful work, an opportunity to put a personal touch on improving the lives of others. Our nurses experience the daily joy of enriching the lives of others, while building genuine relationships with patients and their families. Become part of an enthusiastic and dedicated team of professionals who share their positive attitudes and compassionate hearts with every patient, family, and co-worker.

    Job Responsibilities include but are not limited to:

    • Provides direct care to patients and supervises and directs nursing staff in accordance with state, federal, and MFA guidelines.
    • Communicates patient status to the Unit Manager.
    • Assists in the supervision, orientation, and training of the nursing staff. Participates in the patient care planning conference with other disciplines.
    • Identifies patient goals and approaches.

    Job qualifications include but are not limited to:

    • Current license with <>>Board of Nursing to practice as a Registered Nurse.
    • One (1) year of previous experience preferred.
    • Management/leadership experience preferred.
    • Requires frequent lifting (up to 50 pounds), bending, stooping, kneeling, etc.

    Our Benefits Include:

    • Health, dental, vision and life insurance. Your well-being is important, and we value it.
    • Paid Time off, because as much as you love your job, we want you to also love having time to be you.
    • A 401K retirement plan. You are our company's future; let us help you take care of yours!

    Working for MFA at a LifeWorks Rehab and Skilled Nursing Center is no ordinary career. It takes pride and dedication. It takes a critical combination of technical skills balanced with people skills. Most of all it takes a unique person, with a caring heart and a passion for helping others. It's more than just a job...it's a calling.

  • Just Posted

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LPN Charge Nurse (Includes $5,000 Retention Bonus)
  • Appomattox Health & Rehabilitation Center
  • Appomattox, VA FULL_TIME
  • Please apply in our website at www.appomattoxrehab.com Appomattox Health & Rehabilitation Center in Appomattox is seeking LPNs for its 60 bed skilled nursing and rehabilitation center. We're looking f...
  • Just Posted

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Member Service Representative - Contact Center
  • United States Senate Federal Credit Union
  • Verona, VA FULL_TIME
  • Job Description: *Mission: *In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and sec...
  • 1 Month Ago

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Certified Nursing Assistant (CNA) (Includes $2,500 Retention Bonus)
  • Appomattox Health & Rehabilitation Center
  • Appomattox, VA FULL_TIME
  • Appomattox Health & Rehabilitation Centerin Appomattox, Virginia is seeking Certified Nursing Assistants (CNA). We are searching for caring, warm-hearted CNAs who are searching for an opportunity to d...
  • Just Posted

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Member Service Representative I - Contact Center
  • United States Senate Federal Credit Union
  • Verona, VA FULL_TIME
  • Job Description: *Mission: *In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and sec...
  • 24 Days Ago

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Team Leader
  • Tractor Supply Company
  • South Boston, VA FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 18 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Lynchburg, VA area

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Cleaner
  • ABM Industries, Inc.
  • Lynchburg, VA
  • Job Description Position Summary Details The Cleaner position provides the cleaning and upkeep of an assigned area. Esse...
  • 4/26/2024 12:00:00 AM

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General Manager
  • PF Miami Developers LLC
  • Lynchburg, VA
  • Job Type Full-time Description Lynchburg/Roanoke Area General Manager We are seeking an experienced and enthusiastic Gen...
  • 4/26/2024 12:00:00 AM

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Clinical Counselor Coordinator - MST Team
  • HORIZON BEHAVIORAL SERVICES, LLC
  • Lynchburg, VA
  • Hours: full-time (37.5 hours per week) Location: Lynchburg, VA 24501 Position Summary The MST Clinical Coordinator will ...
  • 4/25/2024 12:00:00 AM

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RN--OB
  • Johnson Health Center
  • Lynchburg, VA
  • GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITIES: The Registered Nurse works in conjunction with a medical provider, t...
  • 4/25/2024 12:00:00 AM

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Certified Medical Assistant/LPN/RN--Part Time
  • Johnson Health Center
  • Lynchburg, VA
  • Duties Communicate with patients in a courteous and professional manner in face to face encounters and via the telephone...
  • 4/25/2024 12:00:00 AM

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Assistant Director of Transit & Charter Services
  • University of Massachusetts
  • Amherst, VA
  • Assistant Director of Transit & Charter Services Job no: 522824 Work type: Staff Full Time Campus: UMass Amherst Departm...
  • 4/24/2024 12:00:00 AM

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Inforce Servicing Processor
  • Pacific Life Insurance Company
  • Lynchburg, VA
  • Job Description: Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovatin...
  • 4/24/2024 12:00:00 AM

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Director of Nursing RN Retention Bonus
  • Lynchburg Health & Rehabilitation Center
  • Lynchburg, VA
  • Lynchburg Health & Rehabilitation Center - Nursing is what we do! Lynchburg Health & Rehabilitation Center, a 180 -bed h...
  • 4/23/2024 12:00:00 AM

Lynchburg is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 75,568. The 2017 census estimates an increase to 81,000. Located in the foothills of the Blue Ridge Mountains along the banks of the James River, Lynchburg is known as the "City of Seven Hills" or the "Hill City". In the 1860s, Lynchburg was the only major city in Virginia that was not recaptured by the Union before the end of the American Civil War. Lynchburg lies at the center of a wider metropolitan area close to the geographic center of Virginia. It is the fifth-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$61,828 to $85,838
Lynchburg, Virginia area prices
were up 1.2% from a year ago