Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Please apply in our website at www.appomattoxrehab.com
Nursing is what we do! Appomattox Health & Rehabilitation Center is seeking an RN Charge Nurse for a 60 bed skilled nursing and rehabilitation center in Appomattox.
We're looking for caring, warm-hearted nurses who are seeking an opportunity to do meaningful work, an opportunity to put a personal touch on improving the lives of others. Our nurses experience the daily joy of enriching the lives of others, while building genuine relationships with patients and their families. Become part of an enthusiastic and dedicated team of professionals who share their positive attitudes and compassionate hearts with every patient, family, and co-worker.
Job Responsibilities include but are not limited to:
Job qualifications include but are not limited to:
Our Benefits Include:
Working for MFA at a LifeWorks Rehab and Skilled Nursing Center is no ordinary career. It takes pride and dedication. It takes a critical combination of technical skills balanced with people skills. Most of all it takes a unique person, with a caring heart and a passion for helping others. It's more than just a job...it's a calling.
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0 Contact Center Team Leader (Includes Selling) jobs found in Lynchburg, VA area