Contact Center Team Leader (Includes Selling) jobs in Lake Charles, LA
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
- Whataburger
-
DeRidder, LA
PART_TIME
-
Team Leader
You will work to bring out the best in each individual on your team. And in doing so, you’ll ensure an excellent experience for our customers each and every time they dine with us. As a Team Leader, you’ll also have the chance to push your own skills so your career can grow and evolve with us. Next in line would be Manager and then Operating Partner.
Responsibilities
- Customer Service
- Food Prep and Delivery
- Daily Operations
- Quality Standards
- Fiscal Responsibility
- Lead and Inspire Your Team
- Communicate Issues with Management
- Cleaning and Sanitation Procedures
- Achieve and Maintain Required Certifications
- Maintain Restaurant Cleanliness and Image That Lives Up to Our Brand Standards
GVCS Inc. - Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law.
Qualifications
- Desire to be a part of a winning team.
- Willingness to learn the duties making Whataburger a fun place to be.
- Being accountable to your peers in order to have success.
- Maintain Whataburger Professional Dress Code.
Benefits
- Weekly Pay
- Pay for Performance Program
- Leadership Development and Career Growth Opportunities
- Online Access to Your Schedule Through R365 Interactive Scheduling
- Flexible Schedules
- Discounted Meals on Shifts
- Scholarship Program
- Whataburger Family Foundation (Hardship Grant Assistance)
- Medical Benefits (based on eligibility)
- 4 Days Ago
- Whataburger
-
Charles, LA
FULL_TIME
- Team LeaderYou will work to bring out the best in each individual on your team. And in doing so, you’ll ensure an excellent experience for our customers each and every time they dine with us. As a Tea...
- 24 Days Ago
- Whataburger
-
Sulphur, LA
FULL_TIME
- Team LeaderYou will work to bring out the best in each individual on your team. And in doing so, you’ll ensure an excellent experience for our customers each and every time they dine with us. As a Tea...
- 2 Months Ago
- STRATIGOS DYNAMICS, INC
-
Westlake, LA
FULL_TIME
- Brief Description Security Guard Team Leaders supervise a team of security guards that ensure the physical safety of all visitors, employees, contractors, or client facilities with the security of pro...
- 1 Month Ago
- STRATIGOS DYNAMICS, INC
-
Cameron, LA
FULL_TIME
- Seeking Prior Military and L.E.O. for professional security detail in both armed and unarmed positions. Stratigos Dynamics is a veteran and law enforcement centric securities company. We promote from ...
- 4 Days Ago
- STRATIGOS DYNAMICS, INC
-
Westlake, LA
FULL_TIME
- Security Guard Team Leaders supervise a team of security guards that ensure the physical safety of all visitors, employees, contractors, or client facilities with the security of property and assets. ...
- 6 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Lake Charles, LA area
- Ochsner Health System
-
Lake Charles, LA
- We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
- 4/20/2024 12:00:00 AM
- Ochsner Health
-
Jennings, LA
- We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
- 4/20/2024 12:00:00 AM
- O'Reilly Auto Parts
-
Lake Charles, LA
- The Parts Specialist will provide all retail and installer customers with a high level of service. This position will al...
- 4/19/2024 12:00:00 AM
- Mcneese State University
-
Lake Charles, LA
- Location : Lake Charles, LA Job Type: Full-Time Job Number: MSU021924U99375 Division: Academic Affairs Opening Date: 02/...
- 4/18/2024 12:00:00 AM
- CDI Engineering Solutions
-
Westlake, LA
- Job description In-Plant Assignment- Long term offering competitive pay, benefits and more! Electrical Engineer Westlake...
- 4/17/2024 12:00:00 AM
- Christus Health
-
Lake Charles, LA
- Description Summary: The Care Manager (CM) II works in collaboration with the patient/family, physicians and multidiscip...
- 4/17/2024 12:00:00 AM
- Humananews
-
Lake Charles, LA
- **Medicare Sales Representative Lake Charles, LA (Jefferson Davis Parish area)** Location: Metairie, LA Location Type: R...
- 4/17/2024 12:00:00 AM
- Michaels Stores, Inc.
-
Lake Charles, LA
- Store - LAKE CHARLES, LA Lead and support inventory management and merchandising standards and maintenance. Plan for and...
- 4/16/2024 12:00:00 AM
About Lake Charles, Louisiana
were up 1.2% from a year ago