Contact Center Team Leader (Includes Selling) jobs in Goose Creek, SC

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Team Lead
  • Roper St. Francis Healthcare
  • Ladson, SC FULL_TIME
  • Job Summary:
    The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to answer questions about day-to-day issues and call resolution. The Team Lead will bring all major issues and trends to a Contact Center Supervisor for further resolution and process improvement. Responsible for the initial training of new, and subsequent retraining of tenured staff, as warranted. Must be able to provide excellent customer service and support in receiving, researching, and resolving all patient and/or staff inquiries. Must have a thorough and demonstrated knowledge of all task related to call center operations, problem solving, office protocols, first call resolution and customer service. Must be able to process and deliver reports accurately with minimal supervision within a designated timeframe.

    **This position is remote and occasionally reports on-site to the Ladson office location.**

    Minimum Qualifications: Education: High school diploma or equivalent in education is required.

    Experience: Minimum of three years’ experience in a Healthcare call center setting, or billing agency with knowledge of medical terminology and hospital billing. Work experience involving outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is highly preferred. Knowledge of grammar, spelling and punctuation is mandatory.

    Licensure/Certification: Not Applicable

    Knowledge/Skills: Basic computer skills, PC and Windows experience required. Also requires use of general office equipment including, but not limited to: telephone, calculator, fax machine, printer, typewriter and copier. Excellent written and verbal communication skills. Good organizational skills to effectively deal with staff and insurance company representatives via telephone. Able to effectively handle multiple priorities and deadlines.

    Other: Ability to maintain the confidentiality of sensitive information. Accommodates change required to meet departmental and organizational goals and needs. Performs other duties assigned.
  • 10 Days Ago

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Member Advisor - Contact Center
  • REV Federal Credit Union
  • Summerville, SC FULL_TIME
  • Position Purpose The Member Advisor provides service to our members by handling routine tasks, such as opening accounts, processing payments, issuing ATM cards, and handling withdrawals. In addition t...
  • 20 Days Ago

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Patient Access Team Leader
  • Summerville Medical Center
  • Summerville, SC FULL_TIME
  • Introduction Do you want to join an organization that invests in you as a Patient Access Team Leader? At Summerville Medical Center, you come first. HCA Healthcare has committed up to $300 million in ...
  • 5 Days Ago

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Contact Center Agent 2pm-10:30pm (Monday and Tuesday off)
  • Panasonic Corporation of North America
  • Charleston, SC FULL_TIME
  • **Remote, must work in or around St. Louis, MO; San Antonio, TX; Detroit, MI; Charleston, SC; Charlotte, NC; Des Moines, IA; Kansas City, MO/KS*Roles & Responsibilities:Handle inbound calls from custo...
  • Just Posted

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Team leader
  • Bosch
  • Summerville, SC FULL_TIME
  • Company Description Looking for a fast paced automotive warehouse career, in the areas of transportation, customer service, Foreign Trade Zone? With us, you will have the chance to improve quality of ...
  • 19 Days Ago

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Team Leader
  • Chick-fil-A
  • Summerville, SC FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 1 Day Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Goose Creek, SC area

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Customer Care Rep I - Charleston, SC or Charlotte, NC
  • Southstatebank
  • Charleston, SC
  • ** Customer Care Rep I - Charleston, SC or Charlotte, NC** **Job Category****:** Operations **Requisition Number****:** ...
  • 3/28/2024 12:00:00 AM

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Inbound Telesales and Retention Customer Service Representative - SC residents only
  • IONOS Inc.
  • Charleston, SC
  • Inbound Telesales & Retention * Charleston, SC, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the ...
  • 3/28/2024 12:00:00 AM

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Customer Care Rep I - Charleston, SC or Charlotte, NC
  • CenterState Bank Corporation
  • Charleston, SC
  • ** Customer Care Rep I - Charleston, SC or Charlotte, NC** **Job Category****:** Operations **Requisition Number****:** ...
  • 3/28/2024 12:00:00 AM

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Customer Care Rep I - Charleston
  • Southstatebank
  • Charleston, SC
  • ** Customer Care Rep I - Charleston** **Job Category****:** Operations **Requisition Number****:** CUSTO07453 Showing 1 ...
  • 3/28/2024 12:00:00 AM

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FT Manager Customer Service (H)
  • Food Lion
  • North Charleston, SC
  • Address: USA-SC-North Charleston-7550 Dorchester Rd Store Code: Store 00336 Front End (7208773) Food Lion has been provi...
  • 3/25/2024 12:00:00 AM

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Call Center Representative
  • Charleston Gastroenterology Specialist P
  • Summerville, SC
  • Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the Low...
  • 3/24/2024 12:00:00 AM

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Entry Level Customer Service Associate
  • Stier Supply Company
  • Summerville, SC
  • About the Organization Stier Supply Company, a family-owned and operated business that has been in operation for 70 year...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Charleston Water Systems
  • Charleston, SC
  • NOW HIRING! Customer Service Representative Position Summary: Performs daily customer interaction (inputs records of tra...
  • 3/24/2024 12:00:00 AM

Goose Creek is a city in Berkeley County in the U.S. state of South Carolina. The population was 35,938 at the 2010 census. Most of the Naval Weapons Station Charleston is in Goose Creek. As defined by the U.S. Office of Management and Budget, and used only by the U.S. Census Bureau and other Federal agencies for statistical purposes, Goose Creek is included within the Charleston-North Charleston-Summerville metropolitan area and the Charleston-North Charleston Urbanized Area. Goose Creek is located in southern Berkeley County at 33°0′N 80°2′W / 33.000°N 80.033°W / 33.000; -80.033 (32.9955,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$63,730 to $88,477
Goose Creek, South Carolina area prices
were up 1.5% from a year ago