Contact Center Team Leader (Includes Selling) jobs in Georgia

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Svc Associate 2- Contact Center
  • Contact Center - Team Georgia Careers
  • Rockdale, GA FULL_TIME
  • Duties and Responsibilities: Under general supervision, the Customer Service Associate 2 receives and handles a  high volume of calls ranging from general information to inquiries about suspended / revoked driver licenses and provides accurate information regarding how to reinstate a license. This position provides accurate and timely information to the general public, other agencies, courts, or businesses and ensures privacy is maintained.

     The Customer Service Associate 2 accurately enters driver record information to determine eligibility and obtains and records pertinent data for the driver record; provides accurate and specific information to drivers regarding any law, policy, or procedure impacting the driver record; and provides high levels of customer service while handling difficult situations. The Customer Service Associate 2 answers and directs calls in order to respond to questions and provide assistance to all callers; uses available guidelines and maintains an accurate file of memo’s, procedures, and materials.

    This position is located in Conyers, Georgia.

    Minimum Qualifications:
    • High School diploma or GED

    AND

    • One year of full-time work experience providing customer support or technical assistance.

    Preferred Qualifications: Preferences will be given to those applicants who, in addition to meeting the minimum qualifications, also possess one or more of the following:


    • Three (3) months experience handling driver’s license customer calls in the DDS Call Center


    • One (1) year of experience handling or processing driver’s license transactions with proficiency – emphasis on suspensions and reinstatements


    • Two (2) years of high volume call center experience


    • Three (3) years of customer service experience


    • Preference will be given to bilingual applicants


    A pre-employment background check is required for the selected candidate

    Applicant Instructions
    Use the following link to apply for this position:   https://careers.georgia.gov/

    Click the link that reads “Log In” on the right hand side of the page. Then select “Applicants”. You will now be routed to Taleo, our applicant tracking website. If this is your first time visiting our application site, you will have to click the “Sign In” link, accept the privacy agreement, and select “New User”. This will prompt you to create a new profile. If you are revisiting our site and you have already created your profile, you will click the “Sign In” link, accept the privacy agreement, and enter your user name and password to access your profile. Once you enter our 
    application website and your profile has been created, you will click on the posted job that matches this job code for which you desiring to apply.

    Application materials should be filled out carefully and completely. An incomplete application/on-line resume or an application/on-line resume with insufficient information may result in an applicant not being considered for a vacancy. Describe your employment background in full.

    Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the Preferred Qualifications.

    All resumes will be reviewed and considered, however, all applicants may not be interviewed. Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone. Applicants can log back into your profile and see the status of each of your applications you have submitted.

    If you are having issues with your profile or application, contact the Taleo Helpdesk at 1-877-318-2772 or HRA@doas.ga.gov.

    DDS employees, in the event of an identified emergency, may be required as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department. In addition, in an emergency situation, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.


    NOTE: Information in this announcement is subject to change.

    High school diploma or GED AND One year of full-time work experience providing customer support or technical assistance.
    Additional Information
  • 11 Days Ago

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Team Leader, Contact Center (6:30am - 3:00pm Shift)
  • Chick-fil-A, Inc.
  • Atlanta, GA FULL_TIME
  • Overview **This role supports our Phone IT Agent team and will be a shift start time of 6:30am** Support Now provides 24/7 support services to over 2,900 quick-service restaurants. As part of Support ...
  • 13 Days Ago

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Contact Center Team Lead
  • Contractor In Charge
  • Georgia, GA FULL_TIME
  • Are you a skilled communicator with a passion for leading and inspiring others? Are you looking for a role that allows you to use your exceptional customer service skills to make a meaningful impact? ...
  • 1 Month Ago

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Contact Center Specialist - State Based Exchange
  • State Based Exchange - Team Georgia Careers
  • Atlanta, GA FULL_TIME
  • Manages Contact Center day-to-day operations, including conducting meetings with the Contact Center vendor and managing the process for escalated inquiry resolutions. Establishes and monitors the coor...
  • 18 Days Ago

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Counseling/Special Services Director (Includes Disability Services)
  • Team Georgia Careers
  • Savannah, GA FULL_TIME
  • Position: Counseling and Special Services Director (Includes Disability Services) Savannah Technical College is seeking an experienced Counseling/Special Services Director. The position reports to the...
  • 18 Days Ago

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TEAM LEADER
  • Archbold Medical Center
  • THOMASVILLE, GA FULL_TIME
  • Team Leader - Linen Distribution Description: Ensure the proper transportation clean linen of in covered carts to designated areas Verify the quantities linen delivered of to be Perform linen inventor...
  • 21 Days Ago

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Call Center Team Leader
  • HCLTech
  • Tampa, FL
  • Job Description Job Description 2-4 years of relevant Banking and Cards/Consumer Loans experience Lending Contact Center...
  • 3/28/2024 12:00:00 AM

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Call Center Team Lead
  • Cayuga Medical Center
  • Ithaca, NY
  • Job Summary: The Cayuga Health Call Center is a rapidly changing environment. Originally created to assist the community...
  • 3/28/2024 12:00:00 AM

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Customer Experience Training Advanced Apprentice
  • Worcester Bosch Group
  • Worcester, MA
  • **Customer Experience Training Advanced Apprentice** * Cotswold Way, Worcester, UK * Full-time * Legal Entity: Bosch The...
  • 3/28/2024 12:00:00 AM

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Graduate Customer Experience Training Advanced Apprentice
  • Worcester Bosch Group
  • Worcester, MA
  • **Graduate Customer Experience Training Advanced Apprentice** * Cotswold Way, Worcester, UK * Full-time * Legal Entity: ...
  • 3/28/2024 12:00:00 AM

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Team Leader III; 4611-201-N
  • Catholic Charities Brooklyn and Queens, Inc.
  • Brooklyn, NY
  • **Team Leader III; 4611-201-N** 191 Joralemon St, Brooklyn, NY 11201, USA Req #2916 Thursday, February 10, 2022 **STATEM...
  • 3/28/2024 12:00:00 AM

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Call Center Team Lead
  • Coforge
  • Charleston, WV
  • We at Coforge are seeking Call Center Team Lead with the below mentioned skill-set and who can work onsite from Charlest...
  • 3/27/2024 12:00:00 AM

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Call Center Team Lead
  • Amsdell Companies
  • Cleveland, OH
  • Job Description Job Description Cleveland Based Amsdell Companies/Compass Self-Storage is a growing self-storage company...
  • 3/27/2024 12:00:00 AM

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Customer Service Team Lead
  • Brightkey, Inc
  • Annapolis, MD
  • Job Description Job Description Customer Service Call Center Team Lead Position Overview: As a Customer Service Call Cen...
  • 3/27/2024 12:00:00 AM

Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989. The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$65,214 to $90,538