Contact Center Team Leader (Includes Selling) jobs in Fairbanks, AK
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
- Global Credit Union
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Fairbanks, AK
FULL_TIME
-
Overview
Reports to: Varies by location
Functions Supervised: Manage, direct and control the operations of the Member Service Center with an emphasis on service delivery, member advocacy and staff development.
Duties and Responsibilities:
- Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
- Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals.
- Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility.
- Responsible for quality and accuracy of fulfilling member requests.
- Responsible for the security, accountability and control of negotiable items.
- Coordinate the personnel functions with the Assistant MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance.
- Support helplines dedicated for complex requests and escalated calls.
- Provide support to staff by training and developing; coach, lead and motivate specialists.
- Assume responsibility for the Member Service Center as assigned.
- Perform duties of Assistant Member Service Center Team Manager.
- Perform other duties as assigned.
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
- Click here to view Global’s comprehensive Benefits Programs.
- 1 Month Ago
Qualifications
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Strong communications and personnel management skills required. Capable of working independently and exercising sound judgment as related to primary functions. Requires strong interpersonal skills and leadership abilities. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Tenure: Not Applicable
Compensation
Member Service Center Team Manager (Category 09)
Salary Pay Range: $63,233 - $101,804 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.
In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.
Benefits
Equal Opportunity Employer
- Yorktown Systems Group
-
Fort Wainwright, AK
FULL_TIME
- EEO STATEMENT Yorktown Systems Group, Inc. is an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion,...
- 1 Month Ago
- Galena City School District - IDEA
-
Fairbanks, AK
FULL_TIME
- Position Opening: IDEA/GCSD – Contact Teacher (Region F - Fairbanks) Start Date: July 1, 2024 Qualifications:1. Bachelor’s Degree in Education required; Master’s Degree preferred 2. Alaska teacher cer...
- 25 Days Ago
- Team Cutters
-
Fairbanks, AK
FULL_TIME
- Team Cutters in Fairbanks, Alaska is seeking an experienced Hair Stylist to join their customer-focused and results-driven team.As a Hair Stylist, you will help create lasting impressions by providing...
- Just Posted
- Team Cutters
-
Fairbanks, AK
FULL_TIME
- Do you have a passion for helping others and love putting a smile on people’s faces? Then you’re a great fit for the receptionist position on our team! You’ll act as the first point of contact for the...
- Just Posted
- Subway® Team
-
Eielson Air Force Base, AK
FULL_TIME,PART_TIME
- Job DescriptionThe Sandwich Artist® greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a...
- 1 Day Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Fairbanks, AK area
- USO
-
Fort Wainwright, AK
- Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Ou...
- 4/26/2024 12:00:00 AM
- Albertsons
-
Fairbanks, AK
- Job Description A Day in the Life: As a Night Stocker, you provide friendly, courteous, and helpful service. You keep th...
- 4/26/2024 12:00:00 AM
- Hiring Now!
-
Fairbanks, AK
- Medical Solutions is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Fairbanks, Alaska. Job De...
- 4/25/2024 12:00:00 AM
- University Of Alaska
-
Fairbanks, AK
- UAF University Advancement seeks a dynamic, experienced development professional to lead UAFs development team with a mi...
- 4/24/2024 12:00:00 AM
- Foundation Health, LLC
-
Fairbanks, AK
- Overview: This position greets patients and families, conducts patient registration, and obtains financial reimbursement...
- 4/23/2024 12:00:00 AM
- Foundation Health, LLC
-
Fairbanks, AK
- Overview: This position greets patients and families, conducts patient registration, and obtains financial reimbursement...
- 4/22/2024 12:00:00 AM
- Foundation Health, LLC
-
Fairbanks, AK
- Overview: This position greets patients and families, conducts patient registration, and obtains financial reimbursement...
- 4/22/2024 12:00:00 AM
- Edward Jones
-
Fairbanks, AK
- Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you...
- 3/13/2024 12:00:00 AM
About Fairbanks, Alaska
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