Contact Center Team Leader (Includes Selling) jobs in Escondido, CA
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 26 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 30 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 7 Days Ago
Appointment Selling Call Center Agent
- Semper Solaris Construction, Inc.
-
El Cajon, CA
FULL_TIME
- Semper Solaris is the fastest growing leader in the Residential Solar Installation industry, and we are looking for a motivated Call Center Agents to join the team! Semper Solaris now has offices in F...
- 10 Days Ago
Selling Center Design Specialist - Part Time - Santee
- Tuff Shed
-
Santee, CA
PART_TIME
- “BUILD” YOUR CAREER WITH TUFF SHED! Tuff Shed is recruiting for a PART TIME, independent sales professional to be a Brand Ambassador working closely with our Home Depot partners and customers. We offe...
- 22 Days Ago
Call center customer service (Automotive Dealership)
- Team Mazda of El Cajon
-
El Cajon, CA
FULL_TIME
- RESPONSIBILITIES Monitors and contacts sales leads generated by the Dealership Customer Relations Management System (CRM/DealerSocket) Determines customer vehicle needs by listening and asking questio...
- 26 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Escondido, CA area
Call Center / Customer Service Representative
- Mauzy Heating & Air
-
Carlsbad, CA
- Job Description Job Description Mauzy Heating & Air looking to find the best Call Center/ Customer Service Representativ...
- 4/23/2024 12:00:00 AM
Retail Customer Service Team Member
- Michaels Stores, Inc.
-
El Cajon, CA
- Store - S.DG-RANCHO SAN DIEGO, CA Deliver friendly customer service, help customers shop our store and find what they're...
- 4/23/2024 12:00:00 AM
Customer Care Rep (REMOTE)
- Breg, Inc
-
Carlsbad, CA
- ** Customer Care Rep (REMOTE)** **Job Category****:** Customer Support & Service **Requisition Number****:** CUSTO03610 ...
- 4/23/2024 12:00:00 AM
Senior Premier Relationship Manager - La Jolla
- BMO Financial Group
-
La Jolla, CA
- **_The mission of Premier Services is to help mass affluent clientele make real financial progress by understanding and ...
- 4/22/2024 12:00:00 AM
Healthcare Customer Service Rep - $21/hr
- TEKsystems
-
Poway, CA
- *HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE - ONSITE - $21/HR * *Description:* Customer service representative working i...
- 4/22/2024 12:00:00 AM
Hiring CSR's - 21/hour - Mon To Fri Schedule!
- TEKsystems
-
La Mesa, CA
- *JOIN GROWING CALL CENTER!!!* *PAY: *$21/hour *Hours:* Monday to Friday between 6A-6P (Set 8-hour shift) *REQUIREMENTS:*...
- 4/22/2024 12:00:00 AM
Hiring CSR's - 21/hour - Mon To Fri Schedule!
- TEKsystems
-
Santee, CA
- *JOIN GROWING CALL CENTER!!!* *PAY: *$21/hour *Hours:* Monday to Friday between 6A-6P (Set 8-hour shift) *REQUIREMENTS:*...
- 4/22/2024 12:00:00 AM
Service Representative (100% On Site)
- The Select Group
-
Escondido, CA
- The Select Group is seeking an experienced Service Representative to support our Southern California Utilities client on...
- 4/20/2024 12:00:00 AM
About Escondido, California
According to the United States Census Bureau, the city has a total area of 37.0 square miles (96 km2). 36.8 square miles (95 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. The total area is 0.48% water.
The city is growing at a rapid rate with new communities like Hidden Trails appearing at the east end of East Valley Parkway. The city proper is surrounded by several sparsely populated unincorporated communities. These include Jesmond Dene and Hidden Meadows to the north; Felicita Park to the southwest; and Rincon Del Diablo to the southeast. Residents of these communities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$72,009 to $99,973
Escondido, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago