Contact Center Team Leader (Includes Selling) jobs in El Cajon, CA
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 29 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 1 Month Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 10 Days Ago
Appointment Selling Call Center Agent
- Semper Solaris Construction, Inc.
-
El Cajon, CA
FULL_TIME
- Semper Solaris is the fastest growing leader in the Residential Solar Installation industry, and we are looking for a motivated Call Center Agents to join the team! Semper Solaris now has offices in F...
- 13 Days Ago
Selling Center Design Specialist - Part Time - Santee
- Tuff Shed
-
Santee, CA
PART_TIME
- “BUILD” YOUR CAREER WITH TUFF SHED! Tuff Shed is recruiting for a PART TIME, independent sales professional to be a Brand Ambassador working closely with our Home Depot partners and customers. We offe...
- 25 Days Ago
Team Leader
- Jack in the Box
-
San Diego, CA
FULL_TIME
- Team LeadersGreat employees deserve great benefits!Bonus 4 x per yearPaid VacationAdvancement opportunities401(k) plan with company matchTuition AssistanceFREE meals on your shiftMedical, dental and v...
- 19 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in El Cajon, CA area
Patient Service Representative
- SPECTRAFORCE
-
San Diego, CA
- Title: Customer Service Rep. I Duration: 12 months Location: San Diego, CA 9212 Shift: Mon-Fri 8:00 AM - 4:30 PM Summary...
- 4/26/2024 12:00:00 AM
Service Representative
- The Select Group
-
San Diego, CA
- Company Name: Top utility company in San Diego Position Title: Service Representative ( opening in Pacific Beach & Escon...
- 4/25/2024 12:00:00 AM
Sales Ex - COE – Client Success - Advanced Analytics Manager
- Accenture
-
San Diego, CA
- Organization: Corporate Functions/Sales Excellence - COE Location: US Negotiable Accenture is a leading global professio...
- 4/24/2024 12:00:00 AM
Customer Support Representative - Entry Level
- Royal Management
-
Chula Vista, CA
- If you'd appreciate working for a company that pays well, provides opportunities for advancement, and truly cares about ...
- 4/24/2024 12:00:00 AM
Access Service Representative-SRN Float Pool-Sharp Healthcare-Per Diem-Variable Shift
- Sharp Healthcare
-
San Diego, CA
- Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: Every Othe...
- 4/23/2024 12:00:00 AM
Contact Center Specialist I - SRS Copley - Day Shift - PRN
- Sharp Healthcare
-
San Diego, CA
- Hours Shift Start Time: 8 AM Shift End Time: 5 PM Additional Shift Information: Weekend Requirements: No Weekends On-Cal...
- 4/23/2024 12:00:00 AM
Overnight/Swing Veterinary Client Service Representative
- Thrive Pet Healthcare
-
La Mesa, CA
- Pet Emergency & Specialty Center East is seeking a customer service representative to join our team! Veterinary field ex...
- 4/22/2024 12:00:00 AM
Adobe Customer Journey Analytics Technical Consultant
- Accenture
-
San Diego, CA
- We Are: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Co...
- 4/22/2024 12:00:00 AM
About El Cajon, California
El Cajon (/ɛlkəˈhoʊn/; Spanish: [elkaˈxon]) is a city in San Diego County, California, United States, 17 mi (27 km) east of Downtown San Diego. The city, located in a valley surrounded by mountains, has acquired the nickname of "The Box." Its name originated similarly, from the Spanish phrase "el cajón," which means "the box" or "the drawer."...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$72,211 to $100,254
El Cajon, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago