Contact Center Team Leader (Includes Selling) jobs in Casper, WY

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Contact Center Team Leader (Includes Selling) jobs

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NARM - West Maintenance - Team Leader
  • Peabody Energy
  • Wright, WY FULL_TIME
  • Peabody is the leading global pure-play coal company, serving power and steel customers in more than 25 countries on six continents. The company offers significant scale, high-quality assets, and diversity in geography and products. Peabody is guided by seven core values: safety, customer focus, leadership, people, excellence, integrity and sustainability.
    Job Summary
    Oversee the safe, efficient and productive operation of maintenance crews. Position is under the direct supervision of the Maintenance Manager or Director. Position is responsible for directly supervising and mentoring Maintenance Supervisors.
    Job Description
    • Visibly support and champion Peabody’s Mission and Values.
    • Act in accordance with and adhere to Safety as a Way of Life Management System.
    • Directly supervisor and mentor supervisors and other salaried staff dedicated to the department. This includes setting annual goals and managing career development with those individuals.
    • Ensure professional development and oversee training programs in conjunction with training, safety and HR departments.
    • Ensure health, safety and environmental practices are compliant, aligned with the best practice and continually improved.
    • Ensure alignment of the department strategy and monthly/short term planning in collaboration with other departments to meet production needs of all areas.
    • Develop and manage budget for the shops and all associated equipment.
    • Lead the vendor interface and contractor management for the shop.
    • Lead the continuous improvement program in the shop areas including 6S, CI projects. Set specific goals for all staff and manage the portfolio of projects.
    • Provide leadership regarding company policies, initiatives and objectives.
    • Managing the Technician System.
    • Assist with recruitment and selection process of hourly employees and salaried supervisors.
    • Oversee multiple supervisors/crews.
    • Manage performance management of the Maintenance Department.
    • Conduct weekly safety audits and complete safety interactions.
    • Other duties as assigned by the company.
    Physical Requirements
    Physical Requirements - Surface Environment:
    • Must have the ability to stand for up to 4 hours per shift
    • Must have the ability to be seated for up to 4 hours to operate equipment or vehicles
    • Must have the ability to work from elevated positions, walk/climb up and down stairs/steps and climb on and off equipment and ladders
    • Must have the ability to wear required protective footwear, hearing and eye protection, and other personal protective equipment as required by Company and MSHA
    • Must have the ability to perform repetitive hand and wrist motions (push, pull, twist, handle), and have rapid reflex movements of the arms and legs and good hand to eye coordination
    • Must have the ability to lift/raise 10 - 50 lbs. without mechanical assistance frequently during the course of work shift
    • Must have the ability to work in extreme conditions, including but not limited to changing weather conditions, dust, mud, varying levels of noise from low to high, varying degrees of light and dark, in and around artificial light and in a confined work area
    • The job requires that you be able to work various shifts (required shifts include days, evenings and nights with rotating schedules, weekends and holidays

    MINIMUM and PREFERRED EDUCATION/EXPERIENCE:
    • Minimum of five years of heavy equipment maintenance experience in mobile mining equipment.
    • Must have prior experience (minimum three years) as a Supervisor in a surface mining operation.
    EEO Disclaimer
    Peabody Energy is an Equal Opportunity Employer.
  • 7 Days Ago
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PUR Selling Specialist
  • Pur Beauty Inc
  • Gillette, WY FULL_TIME
  • DescriptionPUR is currently seeking a Selling Specialist.The specialist chosen would be representing PUR in Ulta's locations in the Gillette, WY area. The primary focus would be sales, brand awareness...
  • 20 Days Ago
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Nurse Practitioner - Family Practice
  • Barton Associates - The Locum Tenens Jobs & Staffing Leader
  • Casper, WY OTHER
  • Your next locum tenens opportunity awaits in Wyoming! Our client is looking for a nurse practitioner specializing in family practice to begin coverage in mid June. Hours include 8:30a - 5p shifts from...
  • 14 Days Ago
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Subway Sandwich Artist #10504
  • Subway® Team
  • Riverton, WY FULL_TIME,PART_TIME
  • Job DescriptionThe Sandwich Artist® greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a...
  • 3 Days Ago
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Delivery Driver- CDL
  • The Recruiting Team
  • Casper, WY FULL_TIME
  • Position Summary: The primary function of a delivery driver is to safely and efficiently operate a commercial motor vehicle in compliance with company policies along with Federal and State regulations...
  • 6 Days Ago
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Assistant Radiographer
  • Team Industrial Services
  • Casper, WY FULL_TIME
  • Assistant RadiographerGeneral SummaryThe Apprentice Nondestructive Testing technician will assist the Technician or Sr Technician performing inspections utilizing various NDT techniques seeking corros...
  • 1 Month Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Casper, WY area

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Service Manager $60,000-$65,000 DOE + Quarterly Bonuses
  • Alsco Inc.
  • Casper, WY
  • ** Service Manager $60,000-$65,000 DOE + Quarterly Bonuses** **Job Category****:** Service **Requisition Number****:** S...
  • 4/19/2024 12:00:00 AM
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Registered Nurse (RN) - Manager, OR - Operating Room - $40-66 per hour
  • Hiring Now!
  • Casper, WY
  • Banner Health is seeking a Registered Nurse (RN) Manager, OR - Operating Room for a nursing job in Casper, Wyoming. Job ...
  • 4/19/2024 12:00:00 AM
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Customer Service Coordinator - Work From Home>
  • The Auctus Group LLC
  • Casper, WY
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
  • 4/19/2024 12:00:00 AM
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Presiding Steward - Wyoming (Energy Downs)
  • Racing Officials
  • Casper, WY
  • Accepting Applications: December 15, 2021 January 15, 2022 The Wyoming Pari-Mutuel Commission 951 Werner Court, Suite 33...
  • 4/19/2024 12:00:00 AM
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Night Crew Stocker
  • Albertsons
  • Casper, WY
  • Job Description A Day in the Life: As a Night Stocker, you provide friendly, courteous, and helpful service. You keep th...
  • 4/18/2024 12:00:00 AM
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FT Customer Support Advocate - Work From Home>
  • Brightwheel
  • Casper, WY
  • [Customer Service / Remote] - Anywhere in U.S. / $21.64 per hour / Medical, dental, and vision / PTO - As a Customer Sup...
  • 4/18/2024 12:00:00 AM
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FT Work From Home - Customer Service Specialist (Web Chat only)>
  • Umate
  • Casper, WY
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $45K per year - As a Customer Service Specialist you'll: Provide ...
  • 4/18/2024 12:00:00 AM
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Steward (2) - Wyoming (Wyoming Downs)
  • Racing Officials
  • Casper, WY
  • Accepting Applications: December 15, 2021 January 15, 2022 The Wyoming Pari-Mutuel Commission 951 Werner Court, Suite 33...
  • 4/16/2024 12:00:00 AM
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About Casper, Wyoming

Casper is a city in and the county seat of Natrona County, Wyoming, United States. Casper is the second largest city in the state, according to the 2010 census, with a population of 55,316. Only Cheyenne, the state capital, is larger. Casper is nicknamed "The Oil City" and has a long history of oil boomtown and cowboy culture, dating back to the development of the nearby Salt Creek Oil Field. In 2010, Casper was named the highest-ranked family-friendly small city in the West, and ranked eighth overall in the nation in Forbes magazine's list of "the best small cities to raise a family". Casper ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$64,660 to $89,770
Casper, Wyoming area prices
were up 2.9% from a year ago
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