Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
🚀 Join Our Team as a Contact Center Rockstar! 📞
Position: Contact Center Representative II
Summary:
Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? We're on the lookout for a Contact Center Representative II who isn't afraid to dive into conversations and leave a lasting impression.
As our frontline hero, you'll spend your days connecting with our valued members, providing top-notch service with a smile. Get ready to be the voice of solutions, the master of options, and the champion of creativity as you navigate through our members' needs.
Here's what we're looking for:
🎓 High School degree or equivalent, plus some serious business savvy (bonus points for Finance or Accounting aficionados!)
☎️ Two or more years of technical and/or customer support experience in a call center environment.
📆 And when it comes to availability, we're counting on you to be there when our members need you most. The hours for this opportunity are Monday through Friday from 9:30 AM to 6:00 PM, plus rotating Saturdays from 8:55 AM to 1:00 PM (TIP: when you work a Saturday, you will have a half day off during the week!)
Ready to embark on this exciting journey with us? Don't wait - apply now! ✨
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0 Contact Center Team Leader (Includes Selling) jobs found in Bellevue, NE area