Contact Center Team Leader (Includes Selling) jobs in Annandale, VA

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

A
Selling Team Leader
  • Aerie/Offline
  • Mc Lean, VA FULL_TIME
  • BE PART OF SOMETHING REAL

    YOUR ROLE

    As the full-time Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store. Your passion lies in training and coaching your team into high-performing sellers who consistently provide an unforgettable guest experience. Through your leadership, your team always nails their sales goals, rocks merchandising brand standards and delivers operational excellence! Most importantly, you represent our company values and bring your REAL self to work every day.

    YOUR RESPONSIBILITIES

    • You have a passionfor driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs.
    • You're a peopleleader: You're all about motivating and inspiring your team through AEO's core values. You're a role-model leader and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting Room.
    • You've got an eye for talentand a love of training: You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs. You take pride in training and developing your team to ensure they continue to provide outstanding service to the best of their abilities.
    • You know that teamworkmakes the dream work: You know that building a great team requires you to consistently provide ongoing performance feedback through real-time coaching. You make team touchbases, development plans, and performance reviews a priority and you drive associate engagement by celebrating your team's outstanding performance - #winning!
    • You're an operational innovator: You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the store, and most importantly, you ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards.
    • Integrityis your middle name: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to AEO's policies and procedures, and you do the right thing - always.

    YOU'D BE GREAT FOR THIS ROLE IF:

    • You love AE and Aerie products!
    • You've led teams in a retail management role previously - #practicemakesperfect!
    • You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
    • You know how to lead and develop teams and have a general understanding of employment law.
    • Business acumen? You've got it!
    • You have flexible availability - you're available to work when the guest shops!

    OUR ASSOCIATES LOVE AEO BECAUSE:

    • They work with REAL people - there's nothing like your #AEOFamily.
    • They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
    • They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
    • They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.

    PAY/BENEFITS INFORMATION:

    • Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
    • Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
    • Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
    • AEO may also provide discretionary bonuses and other incentives at its discretion.

    AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

    Job Type: Full-time

    Pay: $22.00 - $33.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Parental leave
    • Retirement plan
    • Tuition reimbursement
    • Vision insurance

    Experience level:

    • 1 year

    Shift:

    • 8 hour shift
    • Day shift
    • Evening shift
    • Morning shift

    Weekly day range:

    • Every weekend
    • Monday to Friday
    • Rotating weekends

    Ability to Relocate:

    • Mc Lean, VA 22102: Relocate before starting work (Required)

    Work Location: In person

  • 11 Days Ago

I
Team Lead – Contact Center (Federal Agency Support)
  • Integral
  • Vienna, VA FULL_TIME
  • Overview Team Lead – Contact Center (Federal Agency Support) Remote, Coverage is 8am to 8pm EST Monday through Friday Active Secret Clearance Integral Federal is actively seeking a Contact Center Team...
  • 20 Days Ago

I
Team Lead - Contact Center (Federal Agency Support)
  • Integral Federal, Inc
  • Vienna, VA FULL_TIME
  • Team Lead - Contact Center (Federal Agency Support) Job Locations US-VA-Vienna # of Openings 3 Category Technician Clearance Secret Clearance Status Active Overview Team Lead - Contact Center (Federal...
  • 20 Days Ago

G
Contact Center Representative
  • Golden Key Group
  • Landover, MD FULL_TIME
  • About GKG With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced m...
  • 19 Days Ago

T
MSR Contact Center
  • TOPSIDE FEDERAL CREDIT UNION
  • Fredericksburg, VA OTHER
  • Job Details Job Location: Massaponax - Fredericksburg, VA Position Type: Part Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job Category: Entry Lev...
  • 19 Days Ago

T
Corporate Trainer - Contact Center
  • TEKsystems
  • Winchester, VA FULL_TIME
  • TEKsystems is currently hiring for a Full-Time Corporate Trainer in a contact center environment for a Fortune 100 Credit Union in the Winchester, VA area! This position will not be a fully remote opp...
  • 20 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Annandale, VA area

I
Service Delivery Project Coordinator (Remote Role)
  • Intellect Solutions LLC
  • Herndon, VA
  • >> Service Delivery Project Coordinator (Remote Role) Service Delivery Project Coordinator (Remote Role) Summary Title:S...
  • 3/28/2024 12:00:00 AM

C
Customer Support Specialist
  • Carfax, Inc.
  • Centreville, VA
  • **Description** **Join our Winning Team as a Customer Support Specialist** The Customer Support Specialist is empowered ...
  • 3/28/2024 12:00:00 AM

G
Call Center Representative
  • Growing and Award Winning Insurance Agency
  • Falls Church, VA
  • Job Description Job Description Call Center/Membership Services Representative (Life Insurance) Falls Church, VA $40-45K...
  • 3/27/2024 12:00:00 AM

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Customer Service Team Lead
  • Brightkey, Inc
  • Annapolis, MD
  • Job Description Job Description Customer Service Call Center Team Lead Position Overview: As a Customer Service Call Cen...
  • 3/27/2024 12:00:00 AM

B
Bilingual Call Center Agent
  • BusPatrol
  • Lorton, VA
  • Overview: Role: Bilingual Call Center Representative Location: Remote (Work from Home) Job Type: Fixed Term assignment (...
  • 3/27/2024 12:00:00 AM

W
Call Center Agent
  • Window Nation
  • Fulton, MD
  • One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main ...
  • 3/27/2024 12:00:00 AM

N
Customer Service Associate
  • nvrcareers.com
  • Reston, VA
  • ** Position Description** **Customer Service Associate** Job Category **Customer Service** Market Location **VA - Northe...
  • 3/27/2024 12:00:00 AM

I
Customer Success Associate
  • Idea Entity
  • Herndon, VA
  • Idea Entity is seeking a Customer Success Associate to join our evolving team. The ideal candidate will be an experience...
  • 3/25/2024 12:00:00 AM

Annandale is located at 38°50′3″N 77°12′41″W / 38.83417°N 77.21139°W / 38.83417; -77.21139 (38.834134, −77.211277). Annandale is mostly traversed by the Capital Beltway and Virginia State Route 236. The center of town is considered to be where Route 236, Columbia Pike, and Backlick Road meet around two miles (3 km) east of Interstate 495 on Route 236. According to the United States Census Bureau, the CDP has a total area of 7.86 square miles (20.4 km2), all of it land. The area is part of the coastal plain located just east of the Fall Line separating the coastal plain of Virginia from the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$74,816 to $103,869
Annandale, Virginia area prices
were up 1.3% from a year ago