Contact Center Team Leader (Includes Selling) jobs in Anderson, SC

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact center manager
  • LifeMD
  • Greenville, SC FULL_TIME
  • About us

    LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare.

    Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy & asthma, and dermatology.

    The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center.

    LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.

    About the role

    We are looking for an experienced Contact Center Manager who will play a pivotal role in ensuring the success of our contact center performance.

    The ideal candidate will be passionate about leveraging data-driven insights to optimize processes, enhance efficiency, and elevate patient experiences.

    The Contact Center Manager will be responsible for overseeing the performance of each of our contact center teams, setting clear expectations, and holding team members accountable for achieving and surpassing key performance indicators (KPIs).

    This role will be responsible for improving sales conversion metrics and enhancing patient satisfaction while maximizing employee engagement and productivity.

    Responsibilities

    Utilize data analytics to identify areas for improvement within the contact center operations. Develop and recommend strategies to enhance efficiency and effectiveness to senior leadership

    Establish and document clear performance expectations for Team Leads and their direct reports

    Implement performance management processes to provide regular feedback, coaching, and training to contact center staff, fostering a culture of continuous improvement

    Author and discuss employee performance appraisals; address employee performance and corrective action plans

    Lead and motivate contact center teams to achieve and exceed sales targets, patient satisfaction goals, and productivity metrics

    Leverage data analytics tools and methodologies to analyze campaign performance, agent productivity and effectiveness, patient satisfaction scores, and operational KPIs.

    Generate actionable insights and recommendations to increase productivity, improve service quality, and decrease response times

    Collaborate with sales, marketing, technology, and operations departments to ensure alignment and optimize patient experiences

    Stay updated on industry trends, best practices, and emerging technologies in healthcare and contact center management. Identify and recommend relevant innovations to senior leadership

    Provide weekly, monthly and quarterly updates to leadership on call center performance, trends, and improvement initiatives

    Requirements

    Minimum of 3 years of experience in contact center management, preferably in a healthcare or high-volume sales environment

    Proven track record of using data-driven insights to improve operational performance and enhance customer and patient experiences

    Exceptional leadership and interpersonal skills, with the ability to effectively motivate and align team and individual goals

    Excellent verbal and written communication skills. Able to communicate effectively at all levels of the organization

    Demonstrated ability to multitask, prioritize, and manage time efficiently in a fast-paced environment with multiple projects and / or deadlines

    Strong problem-solving and decision-making skills, with the ability to handle complex patient issues and resolve conflicts

    Strong analytical skills with proficiency in data analysis, interpretation, and report generation

    Commitment to upholding the highest standards of integrity, professionalism, and compliance with regulatory requirements

    Benefits

    Salary Range : $75,000-$90,000

    Rotating Weekend Shift (Monthly)

    Health Care Plan (Medical, Dental & Vision)

    Retirement Plan (401k, IRA)

    Life Insurance (Basic, Voluntary & AD&D)

    Paid Time Off (Vacation & Public Holidays)

    Last updated : 2024-03-29

  • 19 Days Ago

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Team Leader
  • Carrols Corporation
  • Piedmont, SC FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 9 Days Ago

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Team Leader
  • Carrols Corporation
  • Pickens, SC FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 10 Days Ago

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Team Leader
  • Carrols Corporation
  • Marietta, SC FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 13 Days Ago

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Team Leader
  • Chick-fil-A | Travelers Rest
  • Travelers Rest, SC FULL_TIME
  • At Chick-fil-A Cherrydale/Travelers Rest, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding e...
  • 15 Days Ago

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Team Leader
  • Jenis Splendid Ice Creams, LLC
  • Greenville, SC PART_TIME
  • In South Carolina, our Team Jeni's Team Leaders have the opportunity to earn an average of $21.28 per hour!**This is an estimate of hourly earnings. It is based on the 2023 base pay rate, plus 2022's ...
  • 2 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Anderson, SC area

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Asst. Director Educational Services - Anderson/Easley (part-time)
  • Sylvan Learning
  • Anderson, SC
  • Sylvan Learning is the leading provider of tutoring and supplemental education services to children of all ages, grades ...
  • 4/19/2024 12:00:00 AM

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Coordinator of Customer Services
  • East Carolina University
  • Greenville, SC
  • Job Title Coordinator of Customer Services Position Number 921571 Vacancy Open to All Candidates Department SAH Recreati...
  • 4/19/2024 12:00:00 AM

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Client Technologies Technician (Hybrid)
  • DP Professionals
  • Anderson, SC
  • DPP is seeking a Client Technologies Technician for an opportunity in Columbia, SC. Work arrangement: Partially Onsite, ...
  • 4/19/2024 12:00:00 AM

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Shift Supervisor Trainee
  • CVS Health
  • Pendleton, SC
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 4/19/2024 12:00:00 AM

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Patient Service Coordinator Clinical
  • Amedisys Inc.
  • Greenville, SC
  • Overview Responsible for scheduling the home visits for the field staff and assisting with the coordination of patient c...
  • 4/18/2024 12:00:00 AM

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Overnight/Early Morning (12am earliest shift) Replenishment Team Member
  • Michaels Stores, Inc.
  • Anderson, SC
  • Store - ANDERSON, SC Deliver friendly customer service, help customers shop our store, and find what they're looking for...
  • 4/16/2024 12:00:00 AM

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Inbound Customer Service Representative (hybrid)
  • FirstCall LLC
  • Greenville, SC
  • Job Description Job Description We are currently seeking three Customer Service Representatives to join our team of prof...
  • 4/15/2024 12:00:00 AM

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Clinical Liaison (RN or RT)
  • Select Medical Corporation
  • Anderson, SC
  • Overview Critical Illness Recovery Hospital Clinical Liaison (RN / RRT) * Territory will cover referring hospitals in Gr...
  • 4/15/2024 12:00:00 AM

Anderson is a city in and the county seat of Anderson County, South Carolina, United States. The population was 26,686 at the 2010 census, and the city was the center of an urbanized area of 75,702. It is one of the principal cities in the Greenville-Anderson--Mauldin Metropolitan Statistical Area, which had a population of 824,112 at the 2010 census. It is further included in the larger Greenville-Spartanburg-Anderson, South Carolina Combined Statistical Area, with a total population of 1,266,995, at the 2010 census. Anderson is just off Interstate 85 and is 120 miles (190 km) from Atlanta an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$62,233 to $86,400
Anderson, South Carolina area prices
were up 1.5% from a year ago