Contact Center Team Leader (Includes Selling) jobs in Anderson, IN

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Leader
  • Kokomo Healthcare Center
  • Kokomo, IN FULL_TIME
  • Kokomo Healthcare Center , a member of the CommuniCare Family of Companies is currently recruiting for Part Time Activities Leaders to join our team.

    Day Shift and Weekend Availability

    $15 / hour

    Now Offering Daily Pay! Work today, get paid tomorrow!

    Fun, energetic people please apply!

    Kokomo is proud of our recreational staff. Our trained personnel encourage our residents' socialization and community involvement.

    Come join our team and help us turn the challenges of aging, rehabilitation, and recovery into positive experiences!

    The successful candidate for the activities position will be energetic, passionate, and creative. This job will have you working directly with our residents, so you must be gentle, responsible, and hard working.

    Must be comfortable with confused people and willing to look for fulfillment in little ways.

    PURPOSE / BELIEF STATEMENT

    The position of Activities Leader provides individualized activity care and services for residents.

    Benefits

    As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers.

    We also offer 401(k) with employer match and Flexible Spending Accounts.

    QUALIFICATIONS, KNOWLEDGE / SKILLS & ABILITIES

    • High school diploma or GED
    • Prior work / life experiences, preferably in a healthcare setting.
    • Prior experience preferably with related software applications.
    • Must have the ability to make independent decisions when circumstances warrant such action.
    • Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public
    • Must be able to plan, organize, and conduct a variety of activities
    • Must be willing to seek out new methods and principles and be willing to incorporate them into existing activities practices.
    • Basic computer literacy and skills.
    • Must possess an active state driver’s license.

    JOB DUTIES & RESPONSIBILITIES

    • Leads a variety of activities : one-to-one and group activities on / off assigned unit(s), outside and / or in the community (outings) for a diversified population as assigned.
    • Provides supplies and equipment for residents to participate in individual activities as assigned.
    • Assists with the planning, developing, coordinating, and evaluating of diversified, resident-centered activities as requested.
    • Assists in planning and scheduling holiday and special events, religious services, outings, community involvement.
    • Assists with decorating for holidays, special events as assigned.
    • Escorts residents to and from activities as needed.
    • Provide one-on-one time with residents to follow-up on behavioral episodes; interventions.
    • Attend community outings with residents.
    • May arrange for specialized services (i.e., library, talking book) as assigned.
    • Assists with posting activity schedules, posters, announcements, and keeping bulletin boards up to date.
    • Communicates and coordinates all plans for assigned activities with activity coordinator / activity director and other departments (schedules, food, room arrangements, escort assistance, and transportation).
    • Involves residents in planning, developing, and evaluating the activities program.
    • Assists in overseeing resident participation in their individualized activity program as assigned.
    • Advocates for residents regarding their needs, interests, preferences, and rights.
    • May participate in resident council meetings.
    • May participate in family council meetings.
    • May participate in resident / family community support groups.
    • May contact families / significant others for resident / family activities as assigned.
    • Maintain up-to-date activity documentation on individual residents.
    • May assist in monitoring programming in the center, outside, and in the community.
    • May assist residents with ADL needs, i.e. transfer, toileting, feeding, etc.
    • Supervises assigned volunteers.
    • May participate in fundraising events.
    • Promotes positive relationships with individuals, businesses, and organizations in the community through outings and activities provided by volunteers.
    • May perform clerical needs of the department, as well as other job related tasks.
    • Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
    • Perform other related activities as assigned or requested.
    • Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.

    About Us

    A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH).

    Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities.

    We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients and family members care for and about one another.

    Last updated : 2024-04-24

  • Just Posted

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Team Leader
  • Tractor Supply Company
  • Anderson, IN FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 17 Days Ago

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Team Leader
  • Carrols Corporation
  • Hartford, IN FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 19 Days Ago

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Team Leader
  • Carrols Corporation
  • Gas, IN FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 20 Days Ago

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Team Leader
  • Carrols Corporation
  • Tipton, IN FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 20 Days Ago

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Team Leader
  • Carrols Corporation
  • Pendleton, IN FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 21 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Anderson, IN area

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Sales Ex - COE – Client Success - Advanced Analytics Manager
  • Accenture
  • Carmel, IN
  • Organization: Corporate Functions/Sales Excellence - COE Location: US Negotiable Accenture is a leading global professio...
  • 4/24/2024 12:00:00 AM

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Caregiver Training and Retention Manager
  • Home Helpers Home Care
  • Carmel, IN
  • Overview As the Training and Retention Manager for Home Helpers of Carmel, you will be responsible for developing and im...
  • 4/24/2024 12:00:00 AM

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Service Center Representative - Eligibility Specialist
  • Rose International
  • New Castle, IN
  • Date Posted: 04/12/2024 Hiring Organization: Rose International Position Number: 461301 Job Title: Service Center Repres...
  • 4/23/2024 12:00:00 AM

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Service Center Representative - Eligibility Specialist
  • Rose International
  • New Castle, IN
  • Date Posted: 04/22/2024 Hiring Organization: Rose International Position Number: 462718 Job Title: Service Center Repres...
  • 4/23/2024 12:00:00 AM

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Customer Care Coordinator
  • PulteGroup, Inc.
  • Carmel, IN
  • We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team th...
  • 4/22/2024 12:00:00 AM

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Adobe Customer Journey Analytics Technical Consultant
  • Accenture
  • Carmel, IN
  • We Are: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Co...
  • 4/22/2024 12:00:00 AM

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Customer Care Coordinator
  • Asccare
  • Noblesville, IN
  • ** Customer Care Coordinator** **Job Category****:** Clinical Services **Requisition Number****:** CUSTO024088 Showing 1...
  • 4/21/2024 12:00:00 AM

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Customer Service Specialist - Sales
  • rwscareers.com
  • Carmel, IN
  • Customer Service Specialist **Position:** Customer Service Specialist **Location:** Carmel, IN **Job Description** **Sum...
  • 4/21/2024 12:00:00 AM

Anderson is a city in and the county seat of Madison County, Indiana, United States. It is the principal city of the Anderson, Indiana Metropolitan Statistical Area which encompasses Madison County. Anderson is the headquarters of the Church of God (Anderson) and home of Anderson University, which is affiliated with Christian denomination. Highlights of the city include the historic Paramount Theatre and the Gruenewald Historic House. The population was 56,129 at the 2010 census. This is down from 70,000 in 1970. Anderson is located at 40°06′00″N 85°40′53″W / 40.100041°N 85.681525°W / 40.10...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$62,435 to $86,681
Anderson, Indiana area prices
were up 1.3% from a year ago