Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Kokomo Healthcare Center , a member of the CommuniCare Family of Companies is currently recruiting for Part Time Activities Leaders to join our team.
Day Shift and Weekend Availability
$15 / hour
Now Offering Daily Pay! Work today, get paid tomorrow!
Fun, energetic people please apply!
Kokomo is proud of our recreational staff. Our trained personnel encourage our residents' socialization and community involvement.
Come join our team and help us turn the challenges of aging, rehabilitation, and recovery into positive experiences!
The successful candidate for the activities position will be energetic, passionate, and creative. This job will have you working directly with our residents, so you must be gentle, responsible, and hard working.
Must be comfortable with confused people and willing to look for fulfillment in little ways.
PURPOSE / BELIEF STATEMENT
The position of Activities Leader provides individualized activity care and services for residents.
Benefits
As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers.
We also offer 401(k) with employer match and Flexible Spending Accounts.
QUALIFICATIONS, KNOWLEDGE / SKILLS & ABILITIES
JOB DUTIES & RESPONSIBILITIES
About Us
A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH).
Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities.
We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients and family members care for and about one another.
Last updated : 2024-04-24
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