Contact Center Team Leader (Includes Selling) jobs in Anchorage, AK

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Service Delivery Specialist I - Contact Center
  • ALASKA COMMUNICATIONS SYSTEMS HOLDINGS INC
  • Anchorage, AK FULL_TIME
  • Service Delivery Specialist's (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services. Interact with ACS customers to determine and recommend devices and services that meet the customer's needs.

    Reasonable Accommodations Statement

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    Examples of Job Duties

    Prepare Orders for Field/CO Presentation.

    Clear and close troubles and orders through all associated applications including billing.

    Email inquiries for order or trouble scope and follow through to completion.

    Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability.

    Process service orders using computer-based billing and facility record systems.

    Perform record maintenance and research duties associated with “911” records and address research functions.

    Service Delay Order creation for service relief through multiple departments.

    Examine workflow systems for order completeness and accuracy of weekly and monthly reporting.

    Perform record research provides guidance and support to internal and external customers.

    Provide helpdesk assistance to internal customers.

    Create reports and complete audits as required.

    Provide training and mentoring of new individuals to the team.

    Other duties as assigned.

    Minimum Qualifications Required

    Must have a high school diploma. A minimum of two years of customer service experience including order preparation and processing. Analytical skills are shown in processing information and entering data into a computer-based records system with at least one year of experience using computers and computer software applications.

    Certifications and Licenses Required

    Some levels may require you to possess and maintain an Alaska Drivers License.

    Additional Job Requirements

    External applicants must successfully pass a pre-employment suitability assessment and drug test.

    Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.

  • 8 Days Ago

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Associate Team Leader
  • H&R Block
  • Anchorage, AK FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 19 Days Ago

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Service team leader
  • Ualand
  • Anchorage, AK FULL_TIME
  • Parking Services Team Leader Job no : 517353 Classification : Student Assistant C Grade : Student C Work type : Student Employee Administrative Unit : University of Alaska Anchorage School / Business ...
  • 20 Days Ago

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Men's Apparel Team Leader
  • Bass Pro, LLC
  • Anchorage, AK FULL_TIME
  • POSITION SUMMARY:Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchan...
  • 2 Days Ago

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Team Leader window cleaning
  • Mosquito Guard Pest Control
  • Palmer, AK TEMPORARY,PART_TIME,FULL_TIME
  • As a Crew Lead for window cleaning, your role is pivotal in ensuring the successful completion of window cleaning projects while managing a team of workers. Here's an overview of responsibilities and ...
  • 2 Days Ago

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Men's Apparel Team Leader
  • Bass Pro Shops
  • Anchorage, AK FULL_TIME
  • POSITION SUMMARY:Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchan...
  • 4 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Anchorage, AK area

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Assisted Living Aide/Certified Nurse Aide 1 (PCN 027591M)
  • State of Alaska
  • Anchorage, AK
  • This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The A...
  • 3/28/2024 12:00:00 AM

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Senior Ultrasound Clinical Account Specialist - Honolulu, HI - Biosense Webster, Inc.
  • Johnson & Johnson
  • Anchorage, AK
  • Biosense Webster, Inc., a member of Johnson & Johnson's Family of Companies, is recruiting for an Ultrasound Clinical Ac...
  • 3/28/2024 12:00:00 AM

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Senior Clinical Nurse Specialist - Neonatal ICU
  • Providence
  • Anchorage, AK
  • Description Providence is calling for Senior Clinical Nurse Specialists in Anchorage, Alaska. We are a community of care...
  • 3/28/2024 12:00:00 AM

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Nursing Assistant - 3W Ortho
  • Providence
  • Anchorage, AK
  • Description Providence is calling for Nursing Assistants in Anchorage, Alaska. We are a community of caregivers deliveri...
  • 3/28/2024 12:00:00 AM

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Customer Care Specialist
  • Aurora Military Housing
  • Anchorage, AK
  • Job Description Job Description Job Summary: Aurora Military Housing, a leader in the real estate development, construct...
  • 3/27/2024 12:00:00 AM

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Full-Time Operations Manager
  • The Buckle
  • Anchorage, AK
  • Summary The Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shoppi...
  • 3/26/2024 12:00:00 AM

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Full-Time Operations Manager
  • Buckle
  • Anchorage, AK
  • Summary The Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shoppi...
  • 3/25/2024 12:00:00 AM

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Surgical Operating Room Tech
  • HCA
  • Anchorage, AK
  • Introduction Do you have the career opportunities as a Surgical Operating Room Tech you want with your current employer?...
  • 3/24/2024 12:00:00 AM

Anchorage (officially called the Municipality of Anchorage; Dena'ina: Dgheyaytnu) is a unified home rule municipality in the U.S. state of Alaska. With an estimated 298,192 residents in 2016, it is Alaska's most populous city and contains more than 40 percent of the state's total population; among the 50 states, only New York has a higher percentage of residents who live in its most populous city. All together, the Anchorage metropolitan area, which combines Anchorage with the neighboring Matanuska-Susitna Borough, had a population of 401,635 in 2016, which accounts for more than half of the s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$74,749 to $103,775
Anchorage, Alaska area prices
were up 2.8% from a year ago