Contact Center Scheduling Supervisor jobs in West Fargo, ND

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduling Supervisor jobs

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Billing Supervisor
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Billing Supervisor
    Employment Type: Full-Time, Mid-Level
    Department: Financial

    CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
    Skills and attributes for success:
    • Ensures accurate observance of e-billing requirements and processes.
    • Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
    • Ensures timely invoice submission to clients, based on established timelines.
    • Creates and distributes ad hoc operational and billing reports to management as requested.
    • Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
    • Supports internal and external auditors as requested.
    • Supervises e-billing and receivables staff.
    • Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
    • Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
    • Delegates assignments and projects to staff as appropriate

    Qualifications:
    • Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
    • High attention to detail, outstanding organizational skills and the ability to manage time effectively.
    • Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
    • Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
    • Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
    • Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
    • Ability to work both independently and as part of a cross-functional, collaborative team.
    • Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
    • Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
    • Two years of supervisory experience in similar role and ability to assume a leadership role.
    • Advanced knowledge of MS Applications to include Excel, Outlook, and Access.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!
    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/
    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 28 Days Ago
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Contact Center Representative
  • Town and Country Credit Union
  • Fargo, ND FULL_TIME
  • We're hiring Contact Center Representatives in Fargo, starting pay $17.00 per hour or higher based on experience an additional $5.00 per hour for Saturday shifts. Additionally, we are currently offeri...
  • 1 Month Ago
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Clinical Supervisor
  • The Village Family Service Center
  • Moorhead, MN FULL_TIME
  • Who we are: The Village is one of the region's leading non-profit human service organizations. We provide behavioral health and other community services across North Dakota and Minnesota. It's a place...
  • 1 Day Ago
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Immigration Paralegal
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Immigration Paralegal Employment Type: Full Time, Mid-Level Department: Legal CGS is seeking an Immigration Paralegal to join our team supporting the legal mission of a large federal agency. This posi...
  • 11 Days Ago
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Clerical Worker
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As...
  • 11 Days Ago
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Executive Office Assistant (Legal Secretary)
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Executive Office Assistant (Legal Secretary) Employment Type: Full-Time, Entry Level Department: Legal As a CGS Legal Secretary you will support a federal agency in performing moderately complex litig...
  • 11 Days Ago
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0 Contact Center Scheduling Supervisor jobs found in West Fargo, ND area

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Lead Transportation Security Officer
  • Department Of Homeland Security
  • Fargo, ND
  • Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
  • 4/22/2024 12:00:00 AM
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Wallwork Truck Center Sales & Marketing Associate
  • Wallwork, Inc.
  • Fargo, ND
  • JOB SUMMARY The Sales & Marketing Associate will assist the sales department with all aspects of digital marketing. This...
  • 4/22/2024 12:00:00 AM
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Patient Access Representative | SMCF Emergency Center | 16 Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 4/21/2024 12:00:00 AM
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Patient Access Representative | SMCF Emergency Center | 40 Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 4/21/2024 12:00:00 AM
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Patient Access Representative | Emergency Center | 21Hrs/Wk (Evenings)
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 4/21/2024 12:00:00 AM
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Patient Access Representative | SMCF Admitting/Signatures | 32Hrs/Wk
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 4/21/2024 12:00:00 AM
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Patient Access Representative, Float | Radiology | 40Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 4/19/2024 12:00:00 AM
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Patient Access Representative | Emergency Center | 12Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 4/19/2024 12:00:00 AM
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About West Fargo, North Dakota

West Fargo is a city in Cass County, North Dakota, United States. It is, as of the 2017 Census Estimates, the fifth largest city in the state of North Dakota with a population estimated at 35,708, and it is one of the state's fastest growing cities. West Fargo was founded in 1926. The city is part of the Fargo-Moorhead, ND-MN Metropolitan Statistical Area. West Fargo is located at 46°52′18″N 96°53′42″W / 46.87167°N 96.89500°W / 46.87167; -96.89500 (46.871749, -96.894966). According to the United States Census Bureau, the city has a total area of 14.72 square miles (38.12 km2), of which, 14...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$65,596 to $91,207
West Fargo, North Dakota area prices
were up 0.8% from a year ago
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