Contact Center Scheduling Supervisor jobs in Tennessee

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Billing Supervisor
  • Contact Government Services, LLC
  • Knoxville, TN FULL_TIME
  • Billing Supervisor

    Employment Type: Full-Time, Mid-Level

    Department: Financial   


    CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    - Ensures accurate observance of e-billing requirements and processes.

    - Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.

    - Ensures timely invoice submission to clients, based on established timelines.

    - Creates and distributes ad hoc operational and billing reports to management as requested.

    - Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.

    - Supports internal and external auditors as requested.

    - Supervises e-billing and receivables staff.

    - Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.

    - Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.

    - Delegates assignments and projects to staff as appropriate


    Qualifications:

    - Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.

    - High attention to detail, outstanding organizational skills and the ability to manage time effectively.

    - Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.

    - Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.

    - Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.

    - Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.

    - Ability to work both independently and as part of a cross-functional, collaborative team. 

    - Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.

    - Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.

    - Two years of supervisory experience in similar role and ability to assume a leadership role.

    - Advanced knowledge of MS Applications to include Excel, Outlook, and Access.


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com


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  • 3 Days Ago

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Scheduling Supervisor
  • Summit Medical Group
  • Powell, TN FULL_TIME
  • Responsibilities Internal Medicine Associates - Powell, a division of Summit Medical Group, is seeking an Scheduling Supervisor to ensure patients are greeted, assisted, and scheduled; achieves this b...
  • 4 Days Ago

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Director, HR Contact Center
  • Delek
  • Brentwood, TN FULL_TIME
  • Location: Brentwood, TN, US, 37027 Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels, and convenience store reta...
  • 16 Days Ago

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Contact center specialist
  • Simmons bank
  • Union, TN FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Do you like helping people achieve financial pea...
  • 20 Days Ago

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Contact center representative
  • Brother
  • Bartlett, TN FULL_TIME
  • JOB DESCRIPTION Let's Grow Together Our mission is to live our at your side promise and simplify and enrich the lives of our customers, employees, and communities. At your side" is more than a slogan ...
  • 4 Days Ago

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Contact Center Specialist
  • Neighborhood Health
  • Nashville, TN FULL_TIME
  • Neighborhood Health is an innovative network of 11 community health centers in Nashville and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental service...
  • 11 Days Ago

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Contact Center Supervisor
  • Solis Mammography/ Washington Radiology
  • Fort Worth, TX
  • At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion ...
  • 4/24/2024 12:00:00 AM

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Contact Center Supervisor - PM Shift
  • Fox Service Company
  • Maitland, FL
  • Southern HVAC is seeking a PM Shift Contact Center Supervisor to join our Maitland, FL team! Southern HVAC is a leading ...
  • 4/24/2024 12:00:00 AM

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Supervisor, Patient Contact Center-CNST
  • Us Oncology Network-wide Career Opportunities
  • Dallas, TX
  • OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
  • 4/24/2024 12:00:00 AM

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Supervisor, Patient Contact Center-NETX
  • Us Oncology Network-wide Career Opportunities
  • Dallas, TX
  • OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
  • 4/24/2024 12:00:00 AM

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Receptionist
  • ROCS Grad Staffing
  • Rockville, MD
  • PRINCIPAL DUTIES AND RESPONSIBILITIES Answer incoming phone calls and operate telephone console to screen and route call...
  • 4/24/2024 12:00:00 AM

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WebEx Contact Center Senior Voice Engineer
  • BigRio
  • Akron, OH
  • Job Title- WebEx Contact Center Senior Voice Engineer Location- Hybrid -Akron, Ohio (Onsite- twice in a week) Duration- ...
  • 4/23/2024 12:00:00 AM

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Supervisor, Patient Contact Center- Gulf
  • Us Oncology Network-wide Career Opportunities
  • Dallas, TX
  • OverviewTexas Oncology is looking for a Supervisor, Patient Contact Center to join our team! This position is a HYBRID p...
  • 4/23/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 4/21/2024 12:00:00 AM

Tennessee borders eight other states: Kentucky and Virginia to the north; North Carolina to the east; Georgia, Alabama, and Mississippi on the south; Arkansas and Missouri on the Mississippi River to the west. Tennessee is tied with Missouri as the state bordering the most other states. The state is trisected by the Tennessee River. The highest point in the state is Clingmans Dome at 6,643 feet (2,025 m). Clingmans Dome, which lies on Tennessee's eastern border, is the highest point on the Appalachian Trail, and is the third highest peak in the United States east of the Mississippi River. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$63,273 to $87,976