Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Under the direction of the Scheduling Manager, the Scheduling Supervisor will be responsible for coordinating and supervising daily activities and development of scheduling staff. This position will assist in hiring and training process and ensure each Scheduler is well prepared for incoming/outgoing call volume. The Scheduling Supervisor will support the Scheduling team by monitoring their progress, ensuring each Scheduler understands and meets expectations, answering questions and providing ongoing coaching opportunities and continuous development.
We offer career advancement opportunities, hands-on training, and benefits including: medical/dental/vision coverage, paid time off, paid holidays, a pre-tax matching 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance,DailyPay (make any day a payday), employee referral bonus,and a host of other perks!
Pay range $40,000 to $45,000 annually
RadNet is an equal opportunity employer, committed to cultural diversity. RadNet will provide equal consideration for employment to all qualified applicants without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. RadNet is an E-Verify participant.
Requirements: