Contact Center Scheduling Supervisor jobs in Norfolk, NE

General Responsibilities

Responsible for assisting the Conference Center Manager in the coordination of the Conference Center department to meet the missions of guest satisfaction, property appearance and employee support established by Stoney Creek Hotel & Conference Center.  Decision-making is focused on implementing practical, timely solutions. The job requires getting things done quickly and handling a variety of activities. Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging in the commitment of others is essential. A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important.

Supervision Received/Provided

This position is closely supervised by the Conference Center Manager.

Essential Duties

• Greet guests and staff in a friendly, welcoming manner and provide assistance when possible and as requested.  Coordinate through staff and management if unable to resolve alone. 
• Responsible for cleaning and maintaining conference rooms and surrounding public areas including carpets, windows, walls, garbage cans, portable bars, tables, chairs and equipment after each function and when not in use.
•  Responsible for cleaning and maintaining back of the house areas including the kitchen, back hall, banquet storage areas, a/v storage areas after each function and when not in use.
• Knowledgeable on the operation of all kitchen equipment and appliances as well as upkeep and cleanliness.  Report any discrepancies to maintenance for repair if needed.
• Responsible for reading and interpreting Banquet Event Orders (BEO’s) in order to properly set up conference rooms for events, including in house breaks and audio/visual.
• Assist the Conference Center Manager in directing staff and assigning duties. 
• Assist caterers to assure food/beverage is set up on time and is presented in a tasteful manner.
• Knowledgeable on the operation of all audio/visual equipment owned by the hotel. 
• Maintain the security of the conference rooms to assure the assets of the hotel and guests are protected.
• Maintain and perform inventory counts as required on linens, china, glass, silverware.  Advise Conference Center Manager of any shortages in a timely manner to ensure replacement. 

Task List

• Set up conference rooms as specified by the BEO’s to include proper table and chair placement, linens, pads, pens, mints, water glasses, mints, water station, break tables, etc.
• Vacuum carpets, clean window, dust blinds, replace burned out light bulbs, and assure each conference room meets proper cleanliness and
• Assist clients with specific needs prior to the start of their event.
• Clean kitchen floors, counters, tables, walls and equipment and remove trash as needed.
• Clean the back hall and floors as needed.
• Stack chairs and tables appropriately along with any other equipment and supplies kept in storage.
• Assign duties to conference center staff

Other Duties

• Attend and participate in all property or department meetings as requested.
• Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break
• Coordinate and/or assist other departments to meet a guest request
• Perform special projects based on capabilities and knowledge

Required Education/Certifications/Training/Experience

• Have knowledge of all hotel emergency procedures, especially fire prevention and emergency procedures, and be able to train staff in these areas
• Be familiar with the handling and use of all chemicals and equipment used to carry out the tasks of this position and use protective equipment provided.  Be able to train staff.
• Report on accidents, injuries, near misses and property damage to supervisor
• Read and follow the rules and procedures provided in the employee handbook

Technical Skills and Abilities:

• Must be able to operate commercial dish machine, vacuum, carpet cleaner and similar commercial equipment used to maintain the hotel
• Be familiar with or capable of learning the computer systems and electronic machines used to carry out the tasks of this position

Benefits of working at Stoney Creek Hotels 

• Paid Onboarding 
• Paid Training 
• 401k plan with Safe Harbor Match  
  • eligible for the first open enrollment after 90 days 
• Paid Holidays for holidays worked (double time!) 
• Hotel room discounts 
• Opportunities for career progression 
• A thriving culture that provides genuine hospitality 
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard and smart at the same time 

If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above:  

• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy 
  • eligible the first of the month following 60 days of employment 
• Paid vacation and sick leave