Contact Center Scheduling Supervisor jobs in North Carolina
Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Supervisor jobs
- Mountain Credit Union
-
Candler, NC
FULL_TIME
-
Role:
To ensure members and potential members receive fast, courteous, and accurate service on the telephone and via chat; explains services, refers potential new accounts to the branches, responds to problems, and directs members' telephone calls to the appropriate area; assists and trains other contact center representatives.
Essential Functions & Responsibilities:
E
45%
Assists members and employees with telephone calls and chats, answers questions about products and services; prevents fraud by recognizing red flags and practicing fraud prevention techniques; resolves problems within their authority; refers problems that are beyond their authority to the next level supervisor with their recommendations or to branch staff.
E
25%
Schedules, trains, and monitors the work of Contact Center Representatives; evaluates, reviews, and recommends to management salary adjustments or disciplinary action.
E
15%
Identifies cross-sell opportunities and sells these services to members.
E
5%
Identifies and takes action to improve the department's operating methods and procedures.
E
5%
Ensures member account information correctly entered on computer system and all documentation properly recorded.
N
5%
Performs other job-related duties as assigned.
- 2 Days Ago
- Victra
-
Winterville, NC
FULL_TIME
- Why Join VICTRA Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Gues...
- 23 Days Ago
- Golden Goose Scheduling
-
Waxhaw, NC
FULL_TIME,PART_TIME
- Do you have scheduling experience? Do you love an environment that is fast paced? Are you a quick learner and love helping people? We are looking for go getters who love to do their very best and exce...
- 25 Days Ago
- Gentiva
-
Mooresville, NC
PART_TIME
- Our Company Gentiva is an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients a...
- 9 Days Ago
- Fort Bragg Federal Credit Union
-
Liberty, NC
FULL_TIME
- Highly competitive compensation package offered Stay Bonus offered for select positions. ONSITE POSITION Purpose: Working within the Contact Center, provides internal and external member service to al...
- 12 Days Ago
- Jackson Hewitt - 3164
-
Wilkesboro, NC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 13 Days Ago
Contact Center Scheduling Supervisor jobs at Popular Companies
- State Bank of India (California)
-
Los Angeles, CA
- Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
- 4/16/2024 12:00:00 AM
- Mason Companies, Inc.
-
- **Marshfield Customer Care Operations Manager** Marshfield Office, 3200 S Central Ave Suite 2A, Marshfield, Wisconsin, U...
- 4/16/2024 12:00:00 AM
- Hackensack Meridian Health
-
Lincroft, NJ
- Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
- 4/15/2024 12:00:00 AM
- Hackensack Meridian Health
-
Neptune, NJ
- Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
- 4/15/2024 12:00:00 AM
- S & S Worldwide Inc
-
Colchester, CT
- Job Description Job Description S & S Worldwide Colchester, CT JOB DESCRIPTION Position: Contact Center EL (Entry Level)...
- 4/14/2024 12:00:00 AM
- Fox Service Company
-
Maitland, FL
- Southern HVAC is seeking a PM Shift Contact Center Supervisor to join our Maitland, FL team! Southern HVAC is a leading ...
- 4/14/2024 12:00:00 AM
- See's Candies Inc
-
- **Job Details** **Contact Center Supervisor, Customer Sales & Service - (CCSCSS)** This details all the information abou...
- 4/14/2024 12:00:00 AM
- Zeiders Enterprises
-
Woodbridge, VA
- Job Title: Quality and Workforce Management Analyst Zeiders is an industry leader in military and family support. Our co...
- 4/13/2024 12:00:00 AM