Contact Center Scheduling Supervisor jobs in Minot, ND

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Patient Access Scheduling Navigator
  • Glendive Medical Center
  • Glendive, MT FULL_TIME
  • The Patient Access Scheduling Navigator is responsible for coordinating and scheduling outpatient services to ensure coordination of care between clinic and outpatient services as ordered.

    Supervisory Responsibilities:

    • None

    Duties/Responsibilities:

    • Greet patients in a warm and welcoming manner.
    • Works as the primary scheduler for ancillary services ordered during patient appointments.
    • Works to coordinate all physician orders to enhance patient convenience and satisfaction by eliminating multiple visits.
    • Works as the primary scheduler for Medicare Annual Wellness Visits, to include working the list of potential patients as well as return visits.
    • Will assist in maintaining the outpatient radiology work queue.
    • Will be available to take overflow inbound calls for the outpatient desk.
    • Consistently takes initiative to gather more information to assist callers/visitors and route messages/calls to appropriate areas.
    • Conducts accurate patient interviews.
    • Contacts patients to reschedule or cancel appointments as needed.
    • Verifies insurance coverage and performs point of service payment collections.
    • Takes clear and concise messages for staff, as necessary.
    • Communicates effectively with clinical staff regarding patient appointments.
    • Attends mandatory in-services and/or meetings or makes arrangements with the appropriate supervisor for other arrangements.
    • Maintains patient confidentiality when handling inquiries from callers.
    • Performs other duties as required.

    Required Skills/Abilities:

    • Knowledge of medical terminology preferred.
    • Ability to multitask.
    • Must be able to work independently.
    • Excellent customer service skills required.

    Education and Experience:

    • High school diploma or equivalent required.
    • At least one year of office or hospital clerical experience preferred.

    Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds at times.

    Glendive Medical Center (GMC) conforms to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without any regard to race, color, religion, gender, national origin, disability status, protected veteran status, sexual orientation or gender identity, or any other characteristic protected by law.

    GMC promotes a drug and alcohol-free workplace. Offers of employment are contingent upon successfully passing pre-employment screenings.

  • 4 Days Ago

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Scheduling Coordinator - FT
  • Bethel Lutheran Nursing & Rehabilitation Center
  • Williston, ND FULL_TIME
  • BLNRC is seeking a Full-Time Scheduling Coordinator for our Nursing Department. Must have a High School diploma or equivalent. Training/experience in clerical duties (filing, computer/phone apps, prin...
  • 10 Days Ago

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Supervisor Nutrition Services
  • Carrington Health Center
  • CARRINGTON, ND FULL_TIME
  • OverviewWork in the heart of #humankindess at CHI St. Alexius Health Carrington Medical Center. Our hospital is hiring a Supervisor in our Nutrition Services Department! The primary purpose of this po...
  • 1 Day Ago

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Environmental Services Supervisor
  • Sidney Health Center
  • Sidney, MT FULL_TIME
  • Text to apply: 406-345-6367 using code: EVS Environmental Services Supervisor **Sign on Bonus Available** Join our I CARE team at Sidney Health Center for the competitive wages, benefit package, abili...
  • 14 Days Ago

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Obstetrics Registered Nurse (Contact)
  • Worldwide Medical Staffing
  • Belcourt, ND CONTRACTOR
  • Worldwide Medical Staffing is a Native-Veteran-owned staffing agency with a 30-year service history with US Government Hospitals. Unlock your Nursing career with Worldwide Medical Staffing and Indian ...
  • 24 Days Ago

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Scheduling Coordinator
  • Prestwich Orthodontics
  • Minot, ND FULL_TIME
  • At Prestwich Orthodontics, Dr. Tyler Prestwich and his team believe that the potential for greatness lies within everyone. Our office is a place where we strive to build open and candid relationships ...
  • 1 Month Ago

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0 Contact Center Scheduling Supervisor jobs found in Minot, ND area

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Customer Service Agent - Graveyard Shift (Work From Home)>
  • American Logistics
  • Minot, ND
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer...
  • 3/29/2024 12:00:00 AM

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FT Customer Service Representative (Work From Home)>
  • Guild Mortgage Company
  • Minot, ND
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, dental, vision, & life / 401k match...
  • 3/29/2024 12:00:00 AM

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Minot, ND
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 3/29/2024 12:00:00 AM

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FT Client Support Representative - Work From Home>
  • Luxury Presence
  • Minot, ND
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Healthcare benefits / Able to work 9a-6p PST - As...
  • 3/29/2024 12:00:00 AM

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Service Center Coordinator
  • Balfour Beatty Investments - North America
  • Minot Afb, ND
  • Who we are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities peo...
  • 3/28/2024 12:00:00 AM

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Health Physicist
  • Department of Defense
  • Minot Afb, ND
  • Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. This position will su...
  • 3/27/2024 12:00:00 AM

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MOTOR VEHICLE OPERATOR (IT&T)
  • Air Force Global Strike Command
  • Minot Afb, ND
  • Summary About the position: This position will be assigned to the Outdoor Recreation facility on Minot AFB. This is a Fl...
  • 3/27/2024 12:00:00 AM

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Intermediate Warehouse Operator
  • Land OLakes, Inc.
  • Minot, ND
  • **Intermediate Warehouse Operator** Opened Recently Location Minot, North Dakota, United States of America Category Supp...
  • 3/26/2024 12:00:00 AM

Minot (/ˈmaɪnɒt/ (listen) MY-not) is a city in and the county seat of Ward County, North Dakota, United States, in the state's north-central region. It is most widely known for the Air Force base located approximately 15 miles (24 km) north of the city. With a population of 40,888 at the 2010 census, Minot is the fourth largest city in the state and a trading center for a large portion of northern North Dakota, southwestern Manitoba, and southeastern Saskatchewan. Founded in 1886 during the construction of the Great Northern Railway, Minot is also known as "Magic City", commemorating its remar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$65,480 to $91,041
Minot, North Dakota area prices
were up 0.8% from a year ago