Contact Center Scheduling Supervisor jobs in Michigan

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Supervisor
  • Victory Automotive Group Customer Contact Center
  • Ann Arbor, MI FULL_TIME
  • JOB DESCRIPTION:

    Victory Automotive Group is seeking a dedicated, supportive Contact Center Supervisor for our Corporate Contact Center. Our ideal candidate pays close attention to detail, uses critical thinking, can communicate effectively, and assist if needed to get work completed within specific time frames. The successful candidate(s) will hire employees and assist in the training process, ensuring that every agent is prepared for their calls. The Contact Center Supervisor will continue to support agents by monitoring their progress, ensuring the agents are meeting expectations, answering questions and providing feedback with ongoing coaching and inspiration opportunities. The Contact Center Supervisor should be analytical, supportive and prepared to act as a resource to agents. A successful Contact Center Supervisor should be supportive, communicative, and attentive. You should be able to assist in effectively solving issues or inquiries, while maintaining the highest level of customer service to our internal and external customers. The candidate(s) will be responsible for assisting with calls, administrative, training and coaching of agents and requires the ability to motivate individuals who love assisting others in person, creating a positive, professional and exciting office environment.


    Job Requirements:


    RESPONSIBILITIES:

    • Hiring, training, and preparing call center representatives to respond to customer questions, create schedule appointments, manage complaints and troubleshoot problems.
    • Ensuring agents understand and comply with all contact center objectives, performance standards and policies.
    • Answering agent questions regarding best practices or difficult calls.
    • Identifying operational issues and suggesting possible improvements.
    • Monitoring and evaluating agent performance, providing learning or coaching opportunities or taking corrective action if necessary.
    • Preparing reports and analyzing data to assist management as they determine call center goals.
    • Working with other supervisors and management to support agents and maximize customer satisfaction.
    • Able to manage both inbound and outbound calls.
    • Provide the highest level of customer service possible.
    • Maintain productivity standards as set by departmental needs.
    • Willingness to assist in all areas of the business, including sales, service and other requests as needed.
    • Hold and maintain yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity.
    • Identifies staff training needs and coordinates development with Management team.
    • Provides administrative support to Managers.
    • Performs all other duties as assigned.

    JOB REQUIREMENTS:

    • High school diploma or equivalent, some post high school education or training a plus.
    • Minimum of 2 years leadership experience – contact center, customer service or supervisory experience.
    • Always promote and embody company vision to exceed the expectations of our customer every day.
    • Outgoing and upbeat personality that exhibits the highest level of professionalism, work ethic and dependability.
    • Ability to effectively communicate with dealership management and coworkers.
    • Keen eye for attention for detail.
    • Self-motivated with a positive attitude.
    • Somewhat proficient with technology, computers, software applications and phone systems. Working knowledge of Microsoft Office suite – strong emphasis on Excel.
    • Well-developed and effective interpersonal skills with a commitment to working collaboratively in a team environment.
    • Working knowledge of the automotive industry is preferred.
    • Understanding of company products, policies, and services.
    • Excellent verbal and written communication skills, including grammar, spelling and punctuation.
    • Excellent decision making and problem-solving skills.
    • Able to effectively train and lead employees to ensure adherence to quality standards, deadlines, and company procedures.
    • Proven ability to think strategically and evaluate performance metrics to identify trends.
    • Organizational and time management skills, as well as a strong attention to detail.
    • Professional appearance.
    • Superior dependability.
    • Works well in a team environment.
    • Must be adaptable and flexible within an ever evolving and diverse environment.
    • Ability to pass pre-employment background check and drug screening.
    • Flexibility in availability/schedule

  • 18 Days Ago

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Contact center supervisor
  • Four Winds Casinos
  • New Buffalo, MI FULL_TIME
  • SUMMARY : Responsible for assisting in the operation of the casino’s Contact Center on an assisgned shift in accordance with established policies, procedures, budgets and specifications. Oversees the ...
  • 3 Days Ago

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Contact center supervisor
  • Victory Automotive Group
  • Ann Arbor, MI FULL_TIME
  • Job Description : JOB DESCRIPTION : JOB DESCRIPTION : Victory Automotive Group is seeking a dedicated, supportive Contact Center Supervisor for our Corporate Contact Center. Our ideal candidate pays c...
  • 24 Days Ago

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Contact Center Floor Supervisor
  • Four Winds Casinos
  • New Buffalo, MI FULL_TIME
  • SUMMARY: Responsible for assisting in the operation of the casino’s Contact Center on an assisgned shift in accordance with established policies, procedures, budgets and specifications. Oversees the o...
  • 3 Days Ago

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Contact Center Customer Advocate
  • Victory Automotive Group Customer Contact Center
  • Canton, MI FULL_TIME
  • Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Contact Center Customer Advocate Victory Automotive Group is family owned and operated,...
  • 4 Days Ago

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Contact Center Operator, PRN
  • Watertown Regional Medical Center
  • Marquette, MI FULL_TIME
  • Description UP Health System - Marquette Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hos...
  • 1 Month Ago

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Contact Center EL Associate
  • S & S Worldwide Inc
  • Colchester, CT
  • Job Description Job Description SEASONAL CONTACT CENTER ASSOCIATE Reports To: Contact Center Supervisor Summary of Respo...
  • 3/28/2024 12:00:00 AM

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Contact Center Supervisor
  • Serenity Healthcare
  • Fort Worth, TX
  • Contact Center Supervisor - Onsite **Location: Fort Worth, TX** Are you ready to lead a team that plays a pivotal role i...
  • 3/28/2024 12:00:00 AM

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Advising Services Operations Manager
  • Zeiders Enterprises
  • Woodbridge, VA
  • Job Title: Advising Services Operations Manager Zeiders is an industry leader in military and family support. Our compan...
  • 3/28/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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Lead, Customer Experience Communications
  • MedVantx, Inc.
  • Sioux Falls, SD
  • **Lead, Customer Experience CommunicationsSioux Falls, South Dakota, United States** At Medvantx, we deliver care that g...
  • 3/25/2024 12:00:00 AM

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Member Engagement Supervisor
  • BeneLynk
  • Fort Lauderdale, FL
  • COMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain ...
  • 3/25/2024 12:00:00 AM

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Call Center Lead - Full Time
  • Sahara Las Vegas
  • Las Vegas, NV
  • Are you motivated to Have Fun & Make Friends? We are, so if you want to feel excited on your way to work and can't wait ...
  • 3/24/2024 12:00:00 AM

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Manager, Contact Center
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/24/2024 12:00:00 AM

Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$67,563 to $93,938