Contact Center Scheduling Supervisor jobs in Illinois

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Scheduling Center Supervisor
  • Aspen Dental
  • Remote, IL FULL_TIME
  • The deadline to apply is February 2nd, 2024.

    Job Description

    As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach.

    Job Duties

    •    Supervise a team of sales agents, offering guidance and support while monitoring their performance and productivity.
    •    Supervisor is responsible for delivering on and improving team KPIs and Agent performance.
    •    Actively participate in interviewing, hiring, onboarding and termination processes
    •    Provide ongoing, timely employee reviews and documentation.
    •    Establish a high standard for productivity, quality, and customer experience.
    •    Manage daily activities of agents and uphold professional and ethical marketing practices.
    •    Maintain an upbeat, professional, and motivated demeanor at all times, provide positive reinforcement, and mentoring agents.
    •    Train team members and ensure proper execution of calling procedures and sales techniques.
    •    Monitor calls, coach, and counsel sales agents.
    •    Continuously motivate team members to develop a highly professional, positive, healthy yet competitive work environment.
    •    Initiate programs and ideas to improve performance and operations.
    •    Take appropriate and timely action in responding to employee concerns or personnel issues.
    •    Track day-to-day team performance and attendance reports.
    •    Maintain consistent professional improvement through company-provided workshops, tracking call center trends and active participation in team projects.

    Minimum Education and Experience

    • At Least 2 to 3 years of supervisory/managerial experience in a Call Center Sales Setting OR 6 months experience in a supervisor role with ADMI's Scheduling Center
    • Customer service and sales experience preferred.
    • Has excellent communication and leadership skills.
    • Proven track record of leading, motivating, and managing others.
    • Motivated self-starter
    • Strong attention to detail
    • Excellent problem-solving skills
    • Excellent verbal communication skills
    • Previous experience with computer software including Excel and MS Word (Power Point a plus).
    • Previous experience and proven ability to effectively and proactively manage change and implement process improvement.
    • Professional and efficient verbal and written communication skills.
    • Ability to effectively coach, train and develop a team of sales associates.
    • Cooperative, professional, and effective interaction skills with co-workers, company staff and visitors.
    • Can adequately demonstrate the following skills: Training, Performance Management, Motivating Others, Giving Feedback, Coaching, Self-Development, Team Development, Motivation for Sales, Self-Confidence, Sales Planning, Orienting Employees, Demonstrating Empathy and Compassion
    • A strong communicator with experience delivering instruction, feedback, coaching, and discipline.
    • Embodies Aspen Dental's cultural values, is motivated to work in a company that strives to improve people’s lives, believes in driving personal and professional growth for Agents, and leads by inspiring individuals to meet their highest potential. 

    Internal candidates:

    • Tenure no less than 6 months in the Scheduling Center
    • Minimum team performance of 57% conversion for the year, OR individual performance of 57.5% conversion for the year
    • Must be in good standing and not on any active corrective action.

    As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach.
  • 1 Month Ago

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Contact center
  • Ministerie van Defensie
  • South Holland, IL FULL_TIME
  • Je bent inzetbaar op het Klant Contact Center (KCC), waar je samen met de collega’s administratieve voorbewerking van veiligheidsonderzoeken verricht. Deze bestaan uit het controleren op volledigheid,...
  • Just Posted

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Billing Supervisor
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Billing SupervisorEmployment Type: Full-Time, Mid-LevelDepartment: Financial CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duti...
  • 1 Month Ago

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Contact Center Representative
  • ACCESS Community Health Network
  • Chicago, IL FULL_TIME
  • You will have the opportunity to work in a high volume call center and join a team that values hard work and dedication! Extensive Contact/Call Center EPIC Training ProvidedPOSITION SUMMARY Contact Ce...
  • 22 Days Ago

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Workforce Analyst Contact Center
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • OverviewExpected pay for this position is $21.30 - $25.05/hour. Actual pay will be determined by experience, skills and internal equity. POSITION SUMMARY: The Workforce Analyst maintains a multi-chann...
  • Just Posted

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Supv Contact Center
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • OverviewExpected pay for this position is $28.44 - $33.46/hour. Actual pay will be determined by experience, skills and internal equity. POSITION SUMMARY: The Supervisor Contact Center provides direct...
  • Just Posted

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Contact Center EL Associate
  • S & S Worldwide Inc
  • Colchester, CT
  • Job Description Job Description SEASONAL CONTACT CENTER ASSOCIATE Reports To: Contact Center Supervisor Summary of Respo...
  • 3/28/2024 12:00:00 AM

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Contact Center Supervisor
  • Serenity Healthcare
  • Fort Worth, TX
  • Contact Center Supervisor - Onsite **Location: Fort Worth, TX** Are you ready to lead a team that plays a pivotal role i...
  • 3/28/2024 12:00:00 AM

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Advising Services Operations Manager
  • Zeiders Enterprises
  • Woodbridge, VA
  • Job Title: Advising Services Operations Manager Zeiders is an industry leader in military and family support. Our compan...
  • 3/28/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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Lead, Customer Experience Communications
  • MedVantx, Inc.
  • Sioux Falls, SD
  • **Lead, Customer Experience CommunicationsSioux Falls, South Dakota, United States** At Medvantx, we deliver care that g...
  • 3/25/2024 12:00:00 AM

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Member Engagement Supervisor
  • BeneLynk
  • Fort Lauderdale, FL
  • COMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain ...
  • 3/25/2024 12:00:00 AM

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Call Center Lead - Full Time
  • Sahara Las Vegas
  • Las Vegas, NV
  • Are you motivated to Have Fun & Make Friends? We are, so if you want to feel excited on your way to work and can't wait ...
  • 3/24/2024 12:00:00 AM

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Manager, Contact Center
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/24/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$69,997 to $97,321