Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
```Duties```
- Oversee the daily operations of the fitness facility, capable of cleaning and consistently ensuring a clean and safe environment for members and staff.
- Provide excellent customer service with the ability to handle member inquiries or complaints professionally, assisting members with their fitness goals, sales of merchandise, and resolving any member issues or concerns.
- Conduct regular inspections of equipment to ensure proper functioning and maintenance.
-Sales of memberships and day pass sales, execution of facility use waivers and agreements with facility rules.
- Monitor member attendance and compliance with facility rules.
- Collaborate to coordinate special events, promotions, and initiatives to drive membership growth.
```Requirements```
*** MUST have tanning supervision Ohio certification, or obtain it before beginning work - assistance can be provided.
- Understanding of tanning and risks principles
*** Drug - free workplace, must agree to and will be randomly tested. NO medical or other marijuana/vapes acceptable.
- Previous experience in a fitness management role or related field preferred.
- Maturity, reliability and skills to work independently.
- Excellent communication and interpersonal skills to interact with the public, members, staff, and vendors.
- Knowledge of cash handling procedures, experience with sales techniques and POS equipment.
- maintaining cleanliness and hygiene in the facility - familiarity with sanitization protocols to maintain a clean and safe environment..
- Ability to upsell onsite merchandise, products or services to enhance member experience.
- Passion for fitness and a commitment to promoting a healthy lifestyle.
Note: This job description is not intended to be all - inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time
Pay: From $10.45 per hour
Benefits:
Day range:
Experience level:
Shift:
Ability to Relocate:
Work Location: In person
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