Contact Center Scheduling Supervisor jobs in Fort Wayne, IN

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact center manager
  • Demo - Maximus
  • Fort Wayne, IN FULL_TIME
  • CCRegionalManager

    • Minimum of 2-3 years of Medicaid Eligibility experience.
    • Minimum of 2-3 years of contact center management experience.

    Job Summary

    The selected candidate will be a key resource in the successful implementation and execution Indiana Medicaid Eligibility project.

    This person will work closely with Operations, Support Services, Reporting & Analytics, and IT to ensure the KPIs and SLAs are met and exceeded and will be involved in continuous improvement efforts.

    This management position is responsible for overseeing a diverse operation including activities related to Contact Center Operations, Document Processing Operations, and Premium Processing.

    The Regional Call Center Manager provides direct supervision to the call center, document processing and premium processing staff, including complaints and appeals.

    The person in this role will also be responsible for the operations of a small mailroom.

    Education and Experience Requirements

    Essential Duties and Responsibilities :

    • Oversee the daily operations of a contact center team to ensure performance metrics are met.
    • Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
    • Provide assistance and updates to staff regarding these policies and procedures.
    • Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
    • Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
    • Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports.
    • Provide the Sr. Manager and Director with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
    • Monitor contact center compliance with ISO standards.
    • Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center.
    • Monitor and evaluate performance, writes performance appraisals and provides corrective actions as needed.
    • Responsible for identifying and resolving issues, problems, and concerns with employees.
    • Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
    • Provide direction to staff when complaints are escalated to management level.
    • Perform other duties as may be assigned.

    Minimum Requirements :

    • Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
    • In some instances this manager may be responsible for a functional area and not have any subordinate employees.
    • Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
    • Follow processes and operational policies in selecting methods and techniques for obtaining solutions.
    • Act as advisor to subordinate(s) to meet schedules and / or resolve problems.
    • Develop and administer schedules, performance requirements; may have budget responsibilities.
    • Frequent interaction with subordinate employees, customers, and / or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
    • Often must lead a cooperative effort among members of a project team.
    • Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals.
    • Provide guidance to subordinates within the latitude of established company policies.
    • Recommend changes to policies and establish procedures that affect immediate organization(s).

    MAXIMUS Introduction

    Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

    Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

    With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

    For more information, visit https : / / www.maximus.com.

    As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates.

    The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

    EEO Statement : Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

    We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

    We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

    A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer.

    Last updated : 2024-03-23

  • 6 Days Ago

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Scheduling Coordinator
  • Grey Stone Health and Rehab Center
  • Fort Wayne, IN FULL_TIME
  • We aspire to be the leader in the long-term care industry. It is the commitment to the care of the residents and staff that sets us apart from the rest. From the development of Scratch Kitchens to the...
  • 15 Days Ago

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Sales Supervisor
  • Van's Home Center
  • Auburn, IN FULL_TIME
  • Job SummaryVan's Home Center is looking for a Sales Supervisor to join our team! As a Sales Supervisor, you will supervise and coordinate the activities and schedules of the retail sales representativ...
  • 12 Days Ago

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Center Supervisor/ Lead Teacher (FT)
  • Community Development Institute Head Start
  • Bluffton, IN FULL_TIME
  • Center Supervisor/Lead TeacherPay rate: BA-$1,920.00 biweeklyAA/On waiver $1,840.00 biweeklyBenefits:Paid Vacation time and Sick LeaveMedical/Dental/Vision Insurance coverage available first day of em...
  • 16 Days Ago

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Registered Nurse (RN) Supervisor
  • Life Care Center of Fort Wayne
  • Fort Wayne, IN FULL_TIME
  • Position Summary The RN Supervisor is responsible for the coordination of the patient’s care and services. Promotes quality care using a collaborative process that coordinates, monitors, and evaluates...
  • 24 Days Ago

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PT Clinical Supervisor or Independent Contractor
  • Children First Center
  • Auburn, IN CONTRACTOR
  • This position can either be done as a Part-Time In-house employee or as a remote Independent Contractor. The Clinical Supervisor at Children First Center is responsible for overseeing and developing t...
  • 12 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in Fort Wayne, IN area

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Community Relationship Manager
  • Oak Street Health
  • Fort Wayne, IN
  • Description Company: Oak Street Health Title: Community Relationship Manager Location: Varies Role Description Community...
  • 3/28/2024 12:00:00 AM

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Community Relationship Manager
  • Oak Street Health Inc.
  • Fort Wayne, IN
  • Company: Oak Street Health Title: Community Relationship Manager Location: Varies Role Description Community Relationshi...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,945 per week
  • Adventist Health
  • Fort Wayne, IN
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Fort Wayne, Indiana. J...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • doitbestcareers.com
  • Fort Wayne, IN
  • **Location:** Fort Wayne, IN This position is primarily responsible for processing orders and handling customer service ...
  • 3/27/2024 12:00:00 AM

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Camp Counselor - Salomon Farm
  • City of Fort Wayne
  • Fort Wayne, IN
  • Job Description: SUMMARY Under the direction of the Camp Supervisor-Salomon Farm, the incumbent presents or facilitates ...
  • 3/27/2024 12:00:00 AM

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Direct - Driver Class A (Ft. Wayne)
  • Harvestsherwood
  • Fort Wayne, IN
  • **Direct - Driver Class A (Ft. Wayne)** Fort Wayne, IN, USA Req #466 Tuesday, March 1, 2022 We encourage you to bring yo...
  • 3/26/2024 12:00:00 AM

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Part Time Culinary Server
  • Asccare
  • Fort Wayne, IN
  • ** Part Time Culinary Server** **Job Category****:** Food & Nutrition Services **Requisition Number****:** CULIN029938 S...
  • 3/25/2024 12:00:00 AM

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Assistant/Associate Professor, Information Technology
  • Careerbuilder
  • Fort Wayne, IN
  • Number of Vacancies: 1 Area of Consideration: Open To The Public Position Status: Full-Time,Regular Tenure Track Pay Pla...
  • 3/25/2024 12:00:00 AM

Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With a population of 253,691 in the 2010 census, it is the second-most populous city in Indiana after Indianapolis, and the 75th-most populous city in the United States. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. Fort Wayne is the cultural and economic c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$63,553 to $88,362
Fort Wayne, Indiana area prices
were up 1.3% from a year ago