Contact Center Scheduling Supervisor jobs in Escondido, CA
Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Supervisor jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 22 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 26 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 3 Days Ago
CARES-1502-Credentialing and Scheduling Coordinator
- FRED FINCH YOUTH CENTER
-
Imperial, CA
FULL_TIME
- Fred Finch Youth & Family Services is a great place to work. Year after year, our employees make the difference in helping those with mental health issues. Whether you are just starting your career or...
- 3 Months Ago
Contact Center Specialist I - SRS Copley - Day Shift - PRN
- Sharp Healthcare
-
San Diego, CA
FULL_TIME
- [H.S. Diploma or Equivalent Hours Shift Start Time: 8 AM Shift End Time: 5 PM Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint ...
- 2 Days Ago
Center Supervisor
- Community Action Partnership of San Luis Obispo County, Inc.
-
Poway, CA
FULL_TIME
- Position Summary: Manages the day-to-day operation of the center, including: supervision, monitoring and evaluation of Instructional Staff. The Center Supervisor ensures the curriculum planning, recor...
- 1 Month Ago
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0 Contact Center Scheduling Supervisor jobs found in Escondido, CA area
Customer Service Representative - Full Time
- Borrego Health
-
La Mesa, CA
- **Customer Service Representative - Full Time** La Mesa, CA, USA Req #2091 Wednesday, January 26, 2022 Borrego Health pr...
- 4/19/2024 12:00:00 AM
Senior Premier Relationship Manager - La Jolla
- BMO Harris
-
La Jolla, CA
- Application Deadline: 06/27/2024 Address: 4180 La Jolla Village Dr. Job Family Group: Retail Banking Sales & Service The...
- 4/19/2024 12:00:00 AM
Retail Customer Service Team Member
- Michaels Stores, Inc.
-
El Cajon, CA
- Store - S.DG-RANCHO SAN DIEGO, CA Deliver friendly customer service, help customers shop our store and find what they're...
- 4/18/2024 12:00:00 AM
Senior Premier Relationship Manager - La Jolla
- BMO Financial Group
-
La Jolla, CA
- **_The mission of Premier Services is to help mass affluent clientele make real financial progress by understanding and ...
- 4/17/2024 12:00:00 AM
Service Representative
- The Select Group
-
Escondido, CA
- SERVICE REPRESENTATIVE | ONSITE (ESCONDIDO, CA) The Select Group is looking for a talented Service Representative to joi...
- 4/15/2024 12:00:00 AM
Service Representative (100% On Site)
- The Select Group
-
Escondido, CA
- The Select Group is seeking an experienced Service Representative to support our Southern California Utilities client on...
- 4/15/2024 12:00:00 AM
Retail Customer Service Team Member
- Michaels Stores, Inc.
-
Chula Vista, CA
- Store - S.DG-CHULA VISTA, CA Deliver friendly customer service, help customers shop our store and find what they're look...
- 4/15/2024 12:00:00 AM
Public Areas Attendant - The Shores Hotel
- La Jolla Beach & Tennis Club
-
La Jolla, CA
- The La Jolla Beach & Tennis Club is currently seeking a Public Areas Attendant to join our team at our beautiful oceanfr...
- 4/15/2024 12:00:00 AM
About Escondido, California
According to the United States Census Bureau, the city has a total area of 37.0 square miles (96 km2). 36.8 square miles (95 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. The total area is 0.48% water.
The city is growing at a rapid rate with new communities like Hidden Trails appearing at the east end of East Valley Parkway. The city proper is surrounded by several sparsely populated unincorporated communities. These include Jesmond Dene and Hidden Meadows to the north; Felicita Park to the southwest; and Rincon Del Diablo to the southeast. Residents of these communities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$72,976 to $101,467
Escondido, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago