Contact Center Scheduling Supervisor jobs in Bloomington, IN

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Billing Supervisor
  • Contact Government Services, LLC
  • Bloomington, IN FULL_TIME
  • Billing Supervisor

    Employment Type: Full-Time, Mid-Level

    Department: Financial   


    CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    - Ensures accurate observance of e-billing requirements and processes.

    - Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.

    - Ensures timely invoice submission to clients, based on established timelines.

    - Creates and distributes ad hoc operational and billing reports to management as requested.

    - Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.

    - Supports internal and external auditors as requested.

    - Supervises e-billing and receivables staff.

    - Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.

    - Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.

    - Delegates assignments and projects to staff as appropriate


    Qualifications:

    - Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.

    - High attention to detail, outstanding organizational skills and the ability to manage time effectively.

    - Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.

    - Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.

    - Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.

    - Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.

    - Ability to work both independently and as part of a cross-functional, collaborative team. 

    - Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.

    - Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.

    - Two years of supervisory experience in similar role and ability to assume a leadership role.

    - Advanced knowledge of MS Applications to include Excel, Outlook, and Access.


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com


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  • 3 Days Ago

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Contact Center Representative I
  • Centra Credit Union
  • Columbus, IN FULL_TIME
  • Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our commun...
  • 1 Month Ago

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Maintenance Supervisor
  • Regency Multifamily Career Center
  • Bloomington, IN FULL_TIME
  • Join Our Team of Dynamic Real Estate Professionals! Are you ready to embark on an exciting journey with Regency Multifamily? We're constantly moving our culture and opportunities forward, guided by ou...
  • Just Posted

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Data Specialist
  • Contact Government Services, LLC
  • Bloomington, IN FULL_TIME
  • Data SpecialistEmployment Type: Full-Time, Mid-LevelDepartment: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will reg...
  • 1 Day Ago

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Auditor
  • Contact Government Services, LLC
  • Bloomington, IN FULL_TIME
  • AuditorEmployment Type: Full-Time, Mid-LevelDepartment: FinancialCGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involvin...
  • 1 Day Ago

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Accounting Technician
  • Contact Government Services, LLC
  • Bloomington, IN FULL_TIME
  • Accounting TechnicianEmployment Type: Full-Time, Mid-LevelDepartment: FinanceCGS is seeking a Mid-Level Accounting Technician to join our team supporting the mission of a large federal agency. This po...
  • 2 Days Ago

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0 Contact Center Scheduling Supervisor jobs found in Bloomington, IN area

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Part-Time Student Front Desk Agent, IMU Biddle Hotel
  • Hotel Resource
  • Bloomington, IN
  • **Other** **Part-Time Student Front Desk Agent, IMU Biddle Hotel** Part-Time Student Front Desk Agent, IMU Biddle Hotel ...
  • 4/26/2024 12:00:00 AM

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Travel CT Technologist - $2,299 per week
  • Hiring Now!
  • Bloomington, IN
  • Fusion Medical Staffing-Radiology is seeking a travel CT Technologist for a travel job in Bloomington, Indiana. Job Desc...
  • 4/26/2024 12:00:00 AM

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Travel Vascular Sonographer - $1,968 per week
  • Hiring Now!
  • Bloomington, IN
  • Fusion Medical Staffing-Radiology is seeking a travel Vascular Sonographer for a travel job in Bloomington, Indiana. Job...
  • 4/25/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,011 per week
  • Hiring Now!
  • Bloomington, IN
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Bloomington, Indiana. ...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $1,954 per week
  • Adventist Health
  • Bloomington, IN
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Blo...
  • 4/24/2024 12:00:00 AM

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Travel Interventional Radiology Technologist - $2,632 per week
  • Hiring Now!
  • Bloomington, IN
  • Fusion Medical Staffing-Cath Lab is seeking a travel Interventional Radiology Technologist for a travel job in Bloomingt...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,829 per week
  • Hiring Now!
  • Bloomington, IN
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Bloomington, Indiana. ...
  • 4/24/2024 12:00:00 AM

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Patient Access Representative Supervisor
  • Urology of Indiana
  • Greenwood, IN
  • About the Role POSITION SUMMARY: Supervision of Patient Access Representative staff. To receive all patients in a kind a...
  • 4/22/2024 12:00:00 AM

Bloomington is a city in and the county seat of Monroe County in the southern region of the U.S. state of Indiana. It is the seventh-largest city in Indiana and the fourth-largest outside the Indianapolis metropolitan area. According to the Monroe County History Center, Bloomington is known as the "Gateway to Scenic Southern Indiana." The city was established in 1818 by a group of settlers from Kentucky, Tennessee, the Carolinas, and Virginia who were so impressed with "a haven of blooms" that they called it Bloomington. The population was 80,405 at the 2010 census. The city's population was ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$62,931 to $87,501
Bloomington, Indiana area prices
were up 1.3% from a year ago