Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
BLNRC is seeking a Full-Time Scheduling Coordinator for our Nursing Department. Must have a High School diploma or equivalent. Training/experience in clerical duties (filing, computer/phone apps, printer, etc) and previous experience as a supervisor dealing with personnel, policies and procedures preferred. Must be detail-orientated and have excellent written and verbal communication skills.
Duties include staff assignments, dealing with call-in notices and replacing staff as needed, coordinating New Employee Orientation with HR designee and/or Director of Nursing, confirming payroll while minimizing overtime, assisting with supply ordering, electronic medical records, clerical duties and other duties as assigned. Annual in-services, meetings as needed and departmental quality assurance are required.
Background check & drug screening required.
You may apply online, download an application, or stop by our front desk to pick up a hard copy application.
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