Contact Center Scheduling Manager jobs in Washington

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Manager
  • Weidner Apartment Homes
  • Kirkland, WA FULL_TIME
  • Salary Range: $62,000 - 70,000  
      
    As a leader you will be the glue that ensures that 90% of all calls that come to the contact center are answered and callers have a pleasant if not fantastic experience. This role is at the national level and will be responsible for leading, training, and managing a team (one of three contact center teams) that include 7 -12 National Leasing Agents as part of a centralized leasing team responsible for answering leasing and resident calls for 300 properties/ 67,000 apartment home units. In this position the associates will monitor daily efficiencies of the contact center agents, quality control of calls and ensure all calls, chats and texts are routed and responded to in a timely fashion.   
    Performance – Setting New Standards. . .   
    • This position will cover the direct management of associates, mentorship, counsel forms related to non performance, onboarding and training opportunities.
    • Responsible for determining team schedules for predicted seasonal call volume.
    • Mentor teammates through challenges and learning opportunities.
    • Responsible for weekly management of bonus tracking for each associate’s potential monthly performance bonus as well as Status Hero check ins, and department reports.
    • Responsible for quality control of the property product knowledge base to ensure the most accurate information is listed for all agents to relay to customers.
    • Ability to receive and jump into escalations from agents that are stuck or require assistance to help push a conversation forward. This manager will manage escalated customer service calls, maintenance requests and heightened/ frustrated callers, must be willing to overcome objections, deescalate and find satisfactory conclusion.
    • Ability to trouble shoot yardi software, zoom, chatbots, virtual tours, escalate issues, and replicate them to ensure correct parties are notified to resolve.
    • Be willing to lead teams chats, engage with ones teams digitally and maintain high spirits of team through challenges, and create an environment where all associates thrive.
    • Responsible for listening to calls, customer interactions and scoring those calls, providing feedback, room for improvement or kudos where applicable.
    • Demonstrate a commitment to continuous learning and growth by developing and maintaining in-depth knowledge of each property within Weidner’s 300 property portfolio and the amenities they offer across 12 states and Canada.
    • Respond promptly to incoming calls from potential prospective renters, converting inquiries into property tours and future appointments while offering personalized assistance to create memorable interactions.
    What we value. . . OUR PEOPLE   
    • Actively participate in a positive team environment through teamwork, communication and excellence in service; communicate regularly with Department Head.
    • Actively demonstrates the values of the Weidner Customer Service Vision to team members, associates and external customers.
    • Actively demonstrates the values of the Weidner Quality Standards.
    Accomplishment through honesty, trust and mutual respect. . .   
    • Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as outlined in the Associate Handbook and Policy and Procedure Manual, as well as Fair Housing rules and regulations
    • Prompt with regular attendance and maintain a professional appearance at all times while on duty.
    Qualifications   
    • High School Diploma or GED equivalent required. Some college or degree a plus.
    • Customer service-oriented to provide a positive experience over the phone.
    • Detail-oriented and accurate data entry skills.
    • Adaptability to learn and adapt to changing property details and procedures.
    • Knowledge of Yardi’s CRM systems is advantageous.
    • Ability to sit at a workstation for long periods of time
    • Must be able to work out of a regional or home office location.
    • This position requires 1 year or more of call center experience as a team lead/ manager or 2 years of management experience in the multifamily industry to apply.
    • Ability to multitask while on the phone to operate multiple softwares while reducing dead air during customer interactions.
    • Excellent project management, organizational, and time management skills
    • Able to provide creative solutions to complex problems
    • Excellent verbal, written communication skills as well as interpersonal skills
    • Must agree to a criminal background check and sign an agreement for voluntary drug testing.
    • Valid and current driver’s license.
  • Just Posted

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Contact Center Manager (Remote)
  • The Standard
  • WA, WA FULL_TIME
  • At The Standard, you’ll join a team focused on putting our customers first. Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, ...
  • 15 Days Ago

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Manager Pharmacy Contact Center
  • Kaiser Permanente
  • Renton, WA OTHER
  • Job Summary: Provides strategic direction and alignment with KP National Pharmacy and KPWA goals for the Pharmacy Contact Center including answering of phone calls: 1. Directed to KP Medical Center Ph...
  • 1 Month Ago

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Manager, Patient Access Center - CBDC Scheduling
  • Seattle Children's Hospital
  • Seattle, WA FULL_TIME
  • Responsibilities Manage scheduling operations and patient access staff supporting the Cancer and Blood Disorder Center, Infusion Services, and Immunology. Responsible for planning, organizing, and coo...
  • 22 Days Ago

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Manager Contact Center Specialty Channels (Technical Support Analyst Team)
  • BECU
  • WA, WA FULL_TIME
  • As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1. 3 million members and more than $30 billion in managed asse...
  • 25 Days Ago

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Contact Center Representative
  • Seattle Credit Union
  • Seattle, WA FULL_TIME
  • Job Title: BILINGUAL CONTACT CENTER REPRESENTATIVE Functional Area: Operations Department: Contact Center Reports to: Contact Center Supervisor Employee Type: Regular, FT FLSA Status: Non-exempt Seatt...
  • 20 Days Ago

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Call Center Manager
  • StevenDouglas
  • Decatur, AL
  • My client, a growing healthcare technology company, is seeking a Call Center Manager for its high-volume environment. Th...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Johnson & Johnson Heating and Air Conditioning
  • Martinsburg, WV
  • Job Description Job Description Who we are Come to a company where you will be appreciated, where you can create your ow...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/24/2024 12:00:00 AM

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$102,850 to $147,834

Contact Center Scheduling Manager in Harrisburg, PA
Calabrio recently introduced Self-Scheduling, a new workforce management technology, to Calabrio Workforce Management platform.
January 18, 2020
Contact Center Scheduling Manager in Cheyenne, WY
Crucially, intra-day scheduling allows small changes during the day while considering unplanned agent absences and changes in customer demand.
January 30, 2020
Contact Center Scheduling Manager in Kansas City, MO
When it comes to scheduling, flexible work models don’t only benefit employees; it benefits management.
February 24, 2020