Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Contact Center Agent
Onsite - Lehi, UT
Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that puts the quality of care at the forefront, all while revolutionizing the industry through alternative treatment options that impact those struggling with their mental health. As a Contact Center Agent, get ready to be the hero who connects individuals to life-saving treatments and brings hope to those who need it most.
But wait, there's more! Picture this: treatments delivered in spa-like clinic settings, creating a world-class experience that will blow your mind. Say goodbye to the traditional and hello to a new era of healthcare!
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
As a Contact Center Agent, your mission is to:
Benefits
Qualifications
Ready to embark on this exciting journey? Apply now at https://serenitymentalhealthcenters.com/careers or show off your skills by sending your resume to careers@serenityhealthcare.com. Get ready to change lives and be part of the healthcare revolution!