Contact Center Scheduling Manager jobs in San Diego, CA

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center - Contact Center Supervisor
  • Mission Fed
  • San Diego, CA FULL_TIME
  • We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch!   Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers?   How does working with a great team where you will feel supported and appreciated sound?  Want to work somewhere you can really have an impact?  If this sounds interesting to you, below are a few more details.    Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards.  Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff.  Ensures that all communication distributed from Contact Center is correct in form and content.   Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance.    What we offer:  Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!    Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
  • Just Posted

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Contact Center - Contact Center Supervisor
  • MISSION FEDERAL CREDIT UNION
  • San Diego, CA FULL_TIME
  • We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
  • 3 Days Ago

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Contact Center - Telephone Consultant
  • Mission Fed
  • San Diego, CA FULL_TIME
  • Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
  • 1 Month Ago

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CARES-1502-Credentialing and Scheduling Coordinator
  • FRED FINCH YOUTH CENTER
  • Imperial, CA FULL_TIME
  • Fred Finch Youth & Family Services is a great place to work. Year after year, our employees make the difference in helping those with mental health issues. Whether you are just starting your career or...
  • 17 Days Ago

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CARES-1502-Credentialing and Scheduling Coordinator
  • FRED FINCH YOUTH CENTER CARES INC
  • Imperial, CA FULL_TIME
  • Fred Finch Youth & Family Services is a great place to work. Year after year, our employees make the difference in helping those with mental health issues. Whether you are just starting your career or...
  • 18 Days Ago

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INDEPENDENT FIELD SALES REPRESENTATIVE
  • Mission Manager
  • Escondido, CA FULL_TIME
  • The Opportunity Mission Manager Inc. helps saves lives and property by enabling first responders to operate more efficiently and effectively. Our web-based software provides search and rescue, fire-fi...
  • 23 Days Ago

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0 Contact Center Scheduling Manager jobs found in San Diego, CA area

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Call Processing Reps - Bilingual
  • Cross Country Workforce Solutions Group
  • San Diego, CA
  • Job Description Job Description Overview: This position will work in a fast-paced call center and is responsible for sch...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent - Golf Industry
  • Foresight Sports
  • San Diego, CA
  • Job Description Job Description This is a full-time position with the best golf technology company in the industry, Fore...
  • 3/27/2024 12:00:00 AM

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Commercial Insurance Customer Service Representative
  • Insurance Search Specialists
  • San Diego, CA
  • Job Description Job Description As a leading regional insurance brokerage, we pride ourselves on our commitment to deliv...
  • 3/27/2024 12:00:00 AM

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Court Support Representative- Kearny Mesa location
  • AllianceOne Incorporated
  • San Diego, CA
  • Job Description Job Description Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne...
  • 3/26/2024 12:00:00 AM

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Customer Service and Sales Representative
  • Smart City Networks, Limited Partnership
  • San Diego, CA
  • Job Description Job Description Company Overview The Customer Experience Professional contributes to the overall success...
  • 3/26/2024 12:00:00 AM

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Automotive Product / Customer Service Agent
  • PrideStaff
  • San Diego, CA
  • Job Description Job Description Automotive Product / Customer Service Agent PrideStaff San Diego has a great opportunity...
  • 3/26/2024 12:00:00 AM

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Director of Customer Service
  • Generali Global Assistance
  • San Diego, CA
  • **Generali Global Assistance** **Director of Customer Service** **Generali Global Assistance - San Diego, CA - Full Time...
  • 3/25/2024 12:00:00 AM

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Customer Service and Sales Representative
  • Smart City Networks
  • San Diego, CA
  • Company Overview The Customer Experience Professional contributes to the overall success of the organization by working ...
  • 3/24/2024 12:00:00 AM

According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents. The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$103,450 to $148,697
San Diego, California area prices
were up 2.6% from a year ago

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