Contact Center Scheduling Manager jobs in Pomona, CA

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Assistant Manager Contact Center
  • Shield California Health
  • Valencia, CA FULL_TIME
  • Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

    Shield HealthCare is looking for an Assistant Contact Center Manager at our Valencia, CA corporate office to oversee and manage all personnel, operations, and activities involving Contact Center staff.

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    JOB RESPONSIBILITIES:*

    • Assist with development of departmental policies and procedures.
    • Assist with development of short and long term goals for Contact Center Sales Department.
    • Monitor departmental training of employees and supervisors.
    • Manage and coordinate implementation of customer service systems.
    • Work with Quality Assurance Specialist to ensure that program goals and quality service are being achieved.
    • Conduct studies and submit recommendations for improving contact center operations.
    • Participate in managing Contact Center departmental budget.
    • Oversee coordination of training for Contact Center sales agents, team leads, and supervisors on new products, procedures and services.
    • Provides post-event reports, analysis, and regular status reports of contact center operations.
    • Identify operational issues and duties that benefit sales and productivity.
    • Create and analyze “Month End Reports” for effectiveness in generating additional sales. Calculate incentives to be paid to staff.
    • Analyze ACD Reports daily, weekly, and monthly Call Activity Reports.
    • Manage dialer activity and coverage to assure high contact levels.
    • Analyze customer resolution forms to determine trends and agent training needs.
    • Oversee the preparation and delivery of performance reviews by the supervisors.
    • Interview, select, ensure orientation, training, and when necessary, discipline and/or discharge of personnel.
    • Monitor GFI mail archiver monthly to ensure staff is using email in the proper manner.
    • Manage eTime review and approvals.
    • Miscellaneous projects as assigned by manager.

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    QUALIFICATIONS:*

    • 2 years management experience, preferably in customer service/call center environment.
    • 5 years experience in a customer service/call center environment.
    • Strong organizational, communication, and leadership skills.
    • Proficient in Microsoft Word and Microsoft Excel.
    • BA/BS degree in Business Administration, Management, or related discipline preferred.

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    SALARY & BENEFITS:*

    • Base salary of $52-$93k; typical starting pay $52-70k.
    • Medical, Dental, and Vision (available first day)
    • 401(k) with Company Match
    • Sick and Vacation Days
    • Flexible Spending Account
    • Life & Disability Insurance
    • Education Assistance

    Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

    Pay: $52,000.00 - $93,000.00 per year

  • 23 Days Ago

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Virtual Branch/Contact Center Manager - Remote
  • FIREFIGHTERS FIRST CREDIT UNION
  • Pasadena, CA FULL_TIME
  • For over 87 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union i...
  • 10 Days Ago

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Virtual Branch/Contact Center Manager - Remote
  • FIREFIGHTERS FIRST FEDERAL CREDIT UNION
  • Pasadena, CA FULL_TIME
  • For over 87 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union i...
  • 11 Days Ago

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Principal Contact Center Engineer
  • UCLA Health Careers
  • Los Angeles, CA FULL_TIME
  • DescriptionThe Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health’s Enterprise Contact Center, including the des...
  • 18 Days Ago

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Contact Center Representative II
  • City of Hope
  • Duarte, CA FULL_TIME
  • About City of Hope City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases. Founded in 1913, City of Hope is a leader in ...
  • Just Posted

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Contact Center Representative
  • Tri Source & Nearstaff Solutions
  • Valencia, CA FULL_TIME
  • Join our Team!Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic representatives with GREAT communication skills for various po...
  • 3 Days Ago

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0 Contact Center Scheduling Manager jobs found in Pomona, CA area

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Customer Service Representative
  • Instep Management Group
  • Chino Hills, CA
  • Our company has an immediate opening for a Customer Service Representative for our client located in the Inland Empire a...
  • 3/28/2024 12:00:00 AM

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Customer Service Team Lead Customer Service Ontario, California From $22 to $30 per hour
  • Uline Inc.
  • Ontario, CA
  • **Customer Service Team Lead** **Customer Service Team Lead** Job ID: R2101840 Location: Ontario, California **Customer ...
  • 3/28/2024 12:00:00 AM

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Cart Barn Attendant
  • JC Resorts LLC
  • Chino Hills, CA
  • ** Cart Barn Attendant** **Job Category****:** Golf Operations **Requisition Number****:** OUTSI002035 Showing 1 locatio...
  • 3/27/2024 12:00:00 AM

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Member Services Representative - Part Time - Covina
  • Taymax Group
  • Covina, CA
  • Covina 1480 N Azusa Ave, Covina, CA 91722, United States of America Pay : $16.90 - $17.40 It's fun to work in a company ...
  • 3/26/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

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Patient Service Representative
  • Smile Brands Group Inc.
  • Irvine, CA
  • **Patient Service Representative** Location Irvine, CA Category Corporate **Ref #:** 118937 Job Type Full-Time Irvine JO...
  • 3/25/2024 12:00:00 AM

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Call Center Lead
  • Call the Car
  • Diamond Bar, CA
  • Job Description Job Description JOB OVERVIEW Under the supervision of the Customer Service Manager, the Call Center Lead...
  • 3/25/2024 12:00:00 AM

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Manager Call Center Operations (WFM/IS) - Patient Engagement Center
  • Providence Health & Services
  • Brea, CA
  • Job Description The Call Center Manager is responsible for developing and managing employees and processes while ensurin...
  • 3/24/2024 12:00:00 AM

Pomona (/pəˈmoʊnə/) is a city in Los Angeles County, California, United States. Pomona is located in the Pomona Valley, between the Inland Empire and the San Gabriel Valley. As of the 2010 United States Census, the city's population was 149,058. Pomona is 30 miles (48 km) east of the Los Angeles area of Los Angeles County in the Pomona Valley, located at 34°3′39″N 117°45′21″W / 34.06083°N 117.75583°W / 34.06083; -117.75583 (34.060760, -117.755886). According to the United States Census Bureau, the city has a total area of 22.964 square miles (59.48 km2), over 99% of it land. Pomona is appro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$106,485 to $153,059
Pomona, California area prices
were up 3.2% from a year ago

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