Contact Center Scheduling Manager jobs in New York

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

R
Apheresis Contact Center Manager, Enterprise
  • Rhode Island Blood Center
  • New York, NY FULL_TIME
  • Overview

    At New York Blood Center Enterprises (NYBCe), one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.

    Responsibilities

    Manage, motivate, and direct Contact Center resources including Supervisors and Agents towards achieving assigned Apheresis production goals for NYBCe. Oversee and monitor agents within Contact Centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for customer service and donor interaction. Provides support to achieve the overall collection goals of the organization.

     

    This role can report to any of these locations three days per week: New York, NY; Newark, DE; Providence, RI; Kansas City, MO ;St Paul, MN.

     

     

    • Establish call center production goals in alignment with the marketing strategy for recruitment and monitor reporting systems that identify departmental progress towards daily/weekly/monthly goals and direct corrective actions.
    • Establish performance standards and individual goals for Supervisors and Agents.
    • Provide coaching and feedback in support of the professional development process.
    • Implement the standard operational procedures for the Contact Center and monitor compliance.
    • Direct all supervisory functions for the team, including, but not limited to, interviewing/hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success.
    • Communicates with staff the goals, objectives and expectations of the department and direct staff through routine/complex changing priorities. Meet regularly with staff to jointly understand and meet all challenges.
    • Manage Contact Center equipment to support the recruitment function.
    • Establish tools that motivate the Contact Center team to achieve both individual and team goals.

     

    Qualifications

    Education:

    A bachelor’s degree in business, management, marketing, communications, or the equivalent combination of education and experience.

     

    Experience:

    A minimum of five years of progressively responsible experience in sales and/or telemarketing management required. Includes a minimum of three years of successful supervisory experience, preferably in a call center or blood banking environment.

     

    Knowledge:

    Working knowledge of state and federal regulations

    Working knowledge of Donor Management Systems

    Proficient in Microsoft Office

     

    Travel:

    Up to 25%

     

    Skills and Abilities:

    • Ability to analyze problems and implement solutions appropriately is required.
    • Ability to work in a team environment.
    • Effective verbal and written communication skills, including training, presentation and negotiating skills are required.
    • Strong organizational and problem-solving skills, the ability to work independently and under pressure are required.

     

    For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $94,610.00/year.  For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.

  • 16 Days Ago

S
Contact Center Manager
  • Sollis Health
  • New York, NY FULL_TIME
  • As the Contact Center Manager at Sollis Health, your role is to ensure exceptional and responsive communications with our members, including administering and enhancing the performance of our patient ...
  • 6 Months Ago

R
Contact Center Manager
  • Ridgewood Savings Bank
  • Ridgewood, NY FULL_TIME
  • The Estimated Salary is $85,000-$110,000/Annually. Duties and Responsibilities/Results: Manage and lead a team of customer support professionals, setting clear performance expectations and goals for g...
  • 1 Day Ago

T
Contact Center Manager
  • Teleperformance
  • Pulau Pinang, NY FULL_TIME
  • Qualifications Requirements: • Bachelor’s degree or equivalent diploma.• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in afast-paced enviro...
  • 6 Days Ago

T
Assistant Contact Center Manager
  • Teleperformance
  • Pulau Pinang, NY FULL_TIME
  • Qualifications Requirements: Bachelor's degree or an equivalent diploma. A dynamic leader with a proven track record of managing large and diverse teams across multiple workflows in a fast-paced envir...
  • 15 Days Ago

L
Project Manager (Contact Center)
  • LanceSoft Inc
  • Menands, NY FULL_TIME
  • Company DescriptionIn business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective ...
  • 15 Days Ago

T
Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

C
Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

T
Call Center Manager
  • The Call Center Network
  • Kent, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

A
Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

F
Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

U
Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

J
Call Center Manager
  • Johnson & Johnson Heating and Air Conditioning
  • Martinsburg, WV
  • Job Description Job Description Who we are Come to a company where you will be appreciated, where you can create your ow...
  • 3/25/2024 12:00:00 AM

A
Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/24/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$102,294 to $147,035

Contact Center Scheduling Manager in Harrisburg, PA
Calabrio recently introduced Self-Scheduling, a new workforce management technology, to Calabrio Workforce Management platform.
January 18, 2020
Contact Center Scheduling Manager in Cheyenne, WY
Crucially, intra-day scheduling allows small changes during the day while considering unplanned agent absences and changes in customer demand.
January 30, 2020
Contact Center Scheduling Manager in Kansas City, MO
When it comes to scheduling, flexible work models don’t only benefit employees; it benefits management.
February 24, 2020