Contact Center Scheduling Manager jobs in Nevada

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Trainer
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview

    Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you!

    At Nevada Health Centers, we look for people who will embrace our vision of excellent service. Who have the desire to serve and make a difference in our communities. We value as an organization diversity and inclusion.

     

    Established in 1977, Nevada Health Centers is the largest provider of primary care for the uninsured, underinsured, and geographically isolated, with 17 health centers, three mobile health programs, and seven Women, Infants, and Children offices. Our mission: To provide access to quality healthcare services throughout Nevada. Our vision: To create an integrated, provider-led healthcare system that supports the delivery of safe, effective, quality-based primary care to all Nevadans.

    Qualifications

    • Bilingual in English/Spanish required
    • At least 3 years of experience in a contact center environment is
    • At least two years of experience in a position with training responsibilities preferred, preferably in a contact center/healthcare setting
    • Knowledge of medical terminology
    • Exceptional customer service leadership skills
    • Detail oriented and ability to handle multiple and shifting priorities
    • Process oriented and the ability to evaluate, design and implement efficient and effective processes
    • Excellent written and verbal English and Spanish communication and interpersonal skills
    • Ability to manage and prioritize multiple tasks in multi-disciplinary environment
    • Creative, independent team player capable of working within an organizational structure
    • Excellent data entry, oral and written communication Mathematical, PC literacy, keyboard, and problem solving skills

    Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability marital status, parental status, sexual orientation or any other category protected by law.

    Responsibilities

    The Contact Center Trainer will be responsible for all new hire training, refresher training for existing Call Center/Clinical Support Team Representatives and other identified training needs as well as the ongoing development and maintenance of the Panviva/Support Point call center software. The Contact Center Trainer will work directly with Contact Center management team to improve productivity, accuracy and internal/external customer service. The trainer is also responsible for shadowing all employees and reviewing calls to ensuring ongoing adherence to the training metrics.

    Some responsibilities include:

    • Develops teaching materials/process documents in Panviva Support Point for staff reference during and after training
    • Coordinates all new hire orientation and training to the contact center telephone technology as well as the NextGen medical record software and Panviva’s Support Point software
    • Training will include staff shadowing and call auditing to assure staff have the tools to meet expectations
    • Trainer with work collaboratively with the IT staff to assure all software changes and/or updates are shared with staff with appropriate training prior to roll-out
    • Trainer will work collaboratively with Practice Managers to assure all appointment/service requirements are clearly outlined in all training documents and any needed changes are addressed timely
    • Creates a positive work environment and supports contact center team members in providing excellent service
    • Provides training updates at all contact center staff meeting
  • 21 Days Ago

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Contact Center Supervisor
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you! At Nevada Health Centers, we look for people who will ...
  • 21 Days Ago

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Customer contact center
  • IQVIA
  • Las Vegas, NV FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 28 Days Ago

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Carson, NV FULL_TIME
  • This position is eligible for a sign-on bonus! Contact today to learn more.The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manner...
  • 1 Month Ago

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Member Solutions Specialist - Contact Center
  • Credit Union 1
  • Henderson, NV FULL_TIME
  • Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2022 We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas ...
  • 1 Month Ago

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Front Office Manager
  • Contact Government Services, LLC
  • Las Vegas, NV FULL_TIME
  • Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
  • 3 Days Ago

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • The Call Center Network
  • Kent, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Johnson & Johnson Heating and Air Conditioning
  • Martinsburg, WV
  • Job Description Job Description Who we are Come to a company where you will be appreciated, where you can create your ow...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/24/2024 12:00:00 AM

Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin. Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$96,897 to $139,277

Contact Center Scheduling Manager in Harrisburg, PA
Calabrio recently introduced Self-Scheduling, a new workforce management technology, to Calabrio Workforce Management platform.
January 18, 2020
Contact Center Scheduling Manager in Cheyenne, WY
Crucially, intra-day scheduling allows small changes during the day while considering unplanned agent absences and changes in customer demand.
January 30, 2020
Contact Center Scheduling Manager in Kansas City, MO
When it comes to scheduling, flexible work models don’t only benefit employees; it benefits management.
February 24, 2020