Contact Center Scheduling Manager jobs in Muncie, IN
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
- BCI Acrylic Independent Dealers
-
Muncie, IN
FULL_TIME
-
Confirmation Call Center Manager
Creating a fresh solution to bath remodeling, BCI / L.J. Stone, Inc. offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
America’s number one growing acrylic bath company, BCI / L.J. Stone, Inc. is looking to hire an experienced Confirmation Call Center Manager in our Muncie, Indiana office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Job duties include:- Schedule and confirm appointments
- Hire, train and manage Call Center Representatives
- Answer inbound calls and make outbound calls
- Customer Service
- Manage sales reps schedules
- Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Benefits:
- Medical, Dental, Vision
- Life Insurance
- 401 (k)
- Paid Vacation
- Professional Development
- Individual and Team bonuses
(765) 587-2222
- 1 Day Ago
- BCI Acrylic Independent Dealers
-
Muncie, IN
FULL_TIME
- Confirmation Call Center Manager Creating a fresh solution to bath remodeling, BCI / L.J. Stone, Inc. offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial custo...
- 1 Day Ago
- Northwest Opportunities
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MARION, IN
FULL_TIME
- Office Managers build, develop, and motivate their team to provide an excellent experience for our customers/clients and connect them to the Northwest products and business partners that fulfill their...
- 2 Days Ago
- Northwest Bank
-
Marion, IN
FULL_TIME
- DescriptionOffice Managers build, develop, and motivate their team to provide an excellent experience for our customers/clients and connect them to the Northwest products and business partners that fu...
- 2 Days Ago
- Pilot Company
-
Marion, IN
FULL_TIME
- Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
- 12 Days Ago
- Pilot Flying J
-
Marion, IN
FULL_TIME
- Job Description Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center ...
- 12 Days Ago
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0 Contact Center Scheduling Manager jobs found in Muncie, IN area
- Interlocal Association
-
Anderson, IN
- Business Services Representative Company Information Interlocal Association is a public nonprofit organization providing...
- 5/10/2024 12:00:00 AM
- Continuum Global Solutions, LLC
-
Anderson, IN
- ** Customer Service Associate - Anderson** Anderson, IN, US, 46012 Description: Up to $19 per hour! **APPLY TODAY!** **R...
- 5/9/2024 12:00:00 AM
- Rose International
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New Castle, IN
- Date Posted: 04/22/2024 Hiring Organization: Rose International Position Number: 462718 Job Title: Service Center Repres...
- 5/8/2024 12:00:00 AM
- O'Reilly Auto Parts
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Winchester, IN
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 5/8/2024 12:00:00 AM
- O'Reilly Auto Parts
-
Pendleton, IN
- Compensation Pay Range: $7.25 - $17.00 The Retail Service Specialist will support the Store Manager and Assistant Manage...
- 5/8/2024 12:00:00 AM
- O'Reilly Auto Parts
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Portland, IN
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 5/8/2024 12:00:00 AM
- O'Reilly Auto Parts
-
Marion, IN
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 5/8/2024 12:00:00 AM
- Guidepoint
-
New Castle, IN
- [Administrative Assistant / Call Center / Remote] - Anywhere in U.S. / $50K per year / Medical, dental & vision / 401k m...
- 5/7/2024 12:00:00 AM
About Muncie, Indiana
were up 1.3% from a year ago