Contact Center Scheduling Manager jobs in Monroe, LA
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
- Gemaire Distributors
-
West Monroe, LA
FULL_TIME
-
Objective
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Sales Center Manager is responsible for managing sales and operations for one of our wholesale distributorships serving HVAC professionals. This position manages the sales center operations and accountable for sales, customer experience, productivity and profitability through effective team leadership.
Duties and Responsibilities
- Represent Gemaire as a leader in the industry ensuring maximum sales and profitability.
- Monitor inventory stock levels and merchandising of showroom.
- Manage inventory to ensure minimal loss throughout the year.
- Recruit, hire, train and develop new associates in compliance with labor laws and company policy.
- Manage workforce including Warehouse, Shipping/Receiving, Delivery, Fleet Drivers, Showroom, Counter Sales and Sales personnel.
- Promote safety awareness ensuring associates are employing safe practices at all times.
- Effectively manage the branch P&L.
- Holds self and others accountable for delivering exceptional customer experience while addressing customer needs and concerns in a timely manner.
- Analyze and measure business trends, while working with local sales personnel and regional leadership to develop strategies for increased store traffic.
- Conduct him/herself in a professional and courteous manner in all aspects of interaction with contractors, customers, vendors and employees.
- Coordinate sales center training and company/center events.
- Perform other duties as assigned.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
- 2-4 years of operational experience with retail or wholesale industry.
- Proven leadership, coaching/mentoring and team oriented mindset along with effective delegation of duties.
- Demonstrated ability to grow sales in a retail environment.
- Experience analyzing and using customer, market or competitor data to make informed decisions.
- Ability to build and maintain positive relationships with customers, vendors and employees.
- Experience leading a team of employees towards achieving company goals.
- Computer literacy with proficiency with MS office applications.
- Capable of working in a fast paced environment with ability to multi-task on different levels.
Preferred Qualifications
- Experience within the HVAC industry with proficiency in air conditioning, heating and ventilation equipment at the distribution level.
- Experience working with contractors.
- Prior leadership roles with P&L responsibility.
- Proven success in sales, operations, purchasing, and warehouse/inventory management.
- Mechanical or technical background.
Job Type: Full-time
Pay: $56,000.00 - $79,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- West Monroe, LA 71291: Relocate before starting work (Required)
Work Location: In person
- 12 Days Ago
- ACME Refrigeration, LLC
-
West Monroe, LA
FULL_TIME
- Duties and Responsibilities Represent Gemaire as a leader in the industry ensuring maximum sales and profitability. Monitor inventory stock levels and merchandising of showroom. Manage inventory to en...
- 14 Days Ago
- Watsco
-
West Monroe, LA
FULL_TIME
- Duties and Responsibilities Represent Gemaire as a leader in the industry ensuring maximum sales and profitability. Monitor inventory stock levels and merchandising of showroom. Manage inventory to en...
- 6 Days Ago
- Hajoca Corporation
-
West Monroe, LA
FULL_TIME
- Do you have a strong work ethic and a high standard of integrity? Are you a natural leader who enjoys coaching and developing a team of enthusiastic professionals? Do you have the drive to run your ow...
- 1 Month Ago
- Bath Planet
-
West Monroe, LA
FULL_TIME
- Confirmation Call Center Manager Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to homeowne...
- 23 Days Ago
- Goodyear
-
West Monroe, LA
FULL_TIME
- IMMEDIATELY HIRING!!! – APPLY TODAY!!! We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique a...
- 2 Months Ago
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0 Contact Center Scheduling Manager jobs found in Monroe, LA area
- CARSTAR Franchising, Inc.
-
Monroe, LA
- Customer Service Representative **Customer Service Representative - CARSTAR Laneys Collision Center West Monroe** **JOB ...
- 4/18/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Monroe, LA
- **Customer Service Representative CARSTAR Laneys Collision Center West Monroe, LA 71291** **JOB SUMMARY** The Customer S...
- 4/18/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Monroe, LA
- Customer Service Representative **Customer Service Representative - CARSTAR Laneys Collision Center West Monroe** **JOB ...
- 4/18/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Monroe, LA
- **Customer Service Representative CARSTAR Laneys Collision Center West Monroe, LA 71291** **JOB SUMMARY** The Customer S...
- 4/18/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Monroe, LA
- **Customer Service Representative CARSTAR Laneys Collision Center West Monroe, LA 71291** **JOB SUMMARY** The Customer S...
- 4/18/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Monroe, LA
- Customer Service Representative **Customer Service Representative - CARSTAR Laneys Collision Center West Monroe** **JOB ...
- 4/18/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Monroe, LA
- Customer Service Representative **Customer Service Representative - CARSTAR Laneys Collision Center West Monroe** **JOB ...
- 4/18/2024 12:00:00 AM
- Centric Federal Credit Union
-
Monroe, LA
- Job Description Job Description Centric is committed to creating, encouraging, and nurturing a safe and inclusive work e...
- 4/15/2024 12:00:00 AM
About Monroe, Louisiana
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