Contact Center Scheduling Manager jobs in Maryland
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
- SCHEDULING & STAFFING RESOURCE POOL in Baltimore, MD - LifeBridge Health
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Baltimore, MD
FULL_TIME
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Summary
Levindale Hospital has an excellent leadership opportunity!!
JOB SUMMARY:
The Nurse Manager will oversee the Staffing Resource Pool (float pool) and scheduling. The Nurse Manager of the staffing resource Pool oversees the staffing resource pool and scheduling staff for the whole facility. The Nurse Manager reports to the Director of Nursing at Levindale Hospital.
The Staffing Resource Pool consists of nurses and GNAs, and is a designated supplemental staffing pool where staff will float across various units at Levindale.
The Nurse Manager should meet all key functions of the RN role and assume 24 hour management accountability for the overall direction and coordination of resources to ensure comprehensive patient/resident care and quality service to all customers based on the core values of Levindale, while responsible for ensuring safe, age-appropriate patient/resident care is provided.
Levindale is a 330-licensed bed facility located in Baltimore that offers a full continuum of post-acute services to help patients regain function and vitality after a life-altering illness or injury. Levindale is accredited by the Joint Commission and Commission on Accreditation of Rehabilitation Facilities.
REQUIREMENTS:
- Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field; Bachelor's of Nursing (BSN) preferred from CCNE accredited school
- 5-7 years of experience
- Maryland Registered Nurse License (RN)
- American Heart Association CPR Certification (BLS)
- Applicable specialty certification preferred
- Experience with UKG system preferred
- Scheduling experience at a facility level is required**
#CareerPriority
Additional Information
As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. - 19 Days Ago
- POINT BREEZE CREDIT UNION GROUP
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Hunt Valley, MD
OTHER
- Job Details Job Location: Hunt Valley Office - Hunt Valley, MD Salary Range: Undisclosed DescriptionPoint Breeze Credit Union is currently seeking an Assistant Contact Center Manager to join our team!...
- 9 Days Ago
- Andrews Federal Credit Union
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Suitland, MD
FULL_TIME
- Are you ready for an exciting career in the financial services industry? If so, Andrews Federal is the place for you! Andrews Federal is a transformative, international financial institution, proud to...
- 18 Days Ago
- POINT BREEZE CREDIT UNION
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Hunt Valley, MD
FULL_TIME
- Point Breeze Credit Union is currently seeking an Assistant Contact Center Manager to join our team! Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money....
- 10 Days Ago
- ANDREWS FEDERAL CREDIT UNION
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Suitland, MD
OTHER
- Job Details Level: Management Job Location: Headquarters - Suitland, MD Salary Range: Undisclosed DescriptionAre you ready for an exciting career in the financial services industry? If so, Andrews Fed...
- 14 Days Ago
- RadNet
-
Owings Mills, MD
FULL_TIME
- Job Summary: Responsible for managing and overseeing a team of schedulers or specialty team members and their daily activities. Supports running of the contact center operations to ensure we provide e...
- 28 Days Ago
Contact Center Scheduling Manager jobs at Popular Companies
- Semmes Murphey Clinic
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Memphis, TN
- Job Type Full-time Description Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neu...
- 4/26/2024 12:00:00 AM
- SPECTRAFORCE
-
Seattle, WA
- Title: Project/Program Manager Duration: 11 months with the high possibility of extension or conversion Location: Seattl...
- 4/24/2024 12:00:00 AM
- Morgan Tanner & Associates
-
Fulton, MD
- Contact Center Manager Morgan Tanner & Associates focuses on connecting great people to great opportunities in the servi...
- 4/24/2024 12:00:00 AM
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union!Were on a mission ...
- 4/24/2024 12:00:00 AM
- Godshall Recruiting
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Duncan, SC
- Salary: $65K to $80K What is your perfect fit? Would you like a later start to the work day? Is a generous amount of PTO...
- 4/24/2024 12:00:00 AM
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union! We’re on a missio...
- 4/23/2024 12:00:00 AM
- Wsfs Bank
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Newark, DE
- Job Description WSFS Bank is currently seeking a Contact Center Manager I The Contact Center Manager I will provide lead...
- 4/23/2024 12:00:00 AM
- Skill Demand
-
Portland, OR
- Job Description Job Description Job Responsibilities: Relationship Management: Establish and maintain strong relationshi...
- 4/23/2024 12:00:00 AM