Contact Center Scheduling Manager jobs in Huntington, WV

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduling Manager jobs

D
Service Center Manager
  • Dayton Freight
  • Bidwell, OH FULL_TIME

  • Overview

    • Stable and growing organization
    • Competitive weekly pay
    • Quick advancement
    • Professional, positive and people-centered work environment
    • Modern facilities
    • Clean, late model equipment
    • Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
    • Paid holidays (8); paid vacation and personal days
    • 401(k) plan, Company Match

    Responsibilities

    Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate’s objectives.

    • Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
    • Maintains excellent communication with external and internal customers
    • Analyzes revenue statistics
    • Identifies sales opportunities and develops customer solutions
    • Keeps fully informed of competitor developments
    • Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
    • Develops sales/marketing action plans to maximize territory revenue
    • Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
    • Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
    • Evaluates all freight claims
    • Ensures that Service Center premises are protected and maintained
    • Facilitates informational meetings with Service Center team members
    • Effectively handles special assignments as directed

    Qualifications

    • Knowledge of the LTL/ Transportation Industry
    • Managed Drivers and Dock Workers
    • Managed a Sales staff
    • Has been responsible for developing and following a budget
    • Legally eligible to work in the United States
    • Fluent in English

    Benefits

    • Stable and growing organization
    • Competitive weekly pay
    • Quick advancement
    • Professional, positive and people-centered work environment
    • Modern facilities
    • Clean, late model equipment
    • Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
    • Paid holidays (8); paid vacation and personal days
    • 401(k) plan, Company Match

     

     

     

    manager, service center manager, service center, leader, servant leadership, transportation, operations, trucking, LTL, culture, great company, family, customer oriented

    #LI-DNP

     

  • 1 Month Ago
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C
Data Center Manager : 342856
  • CorTech
  • Kimper, KY FULL_TIME
  • Join the team in providing global cryptocurrency participants with computing center construction, custody, and operation services. The Project Manager will LEAD a team whose mission is to provide cryp...
  • 23 Days Ago
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F
Shift Manager
  • Fourteen Foods Career Center
  • Ashland, KY FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
  • 13 Days Ago
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F
Shift Manager
  • Fourteen Foods Career Center
  • Pikeville, KY FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
  • 14 Days Ago
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A
Case Manager
  • Anchor Project Center
  • Huntington, WV FULL_TIME
  • We are looking for a Case manager to enhance the quality of patient management, maximize satisfaction and promote cost effectiveness. The successful candidate will be accountable for the full patient ...
  • 15 Days Ago
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F
Shift Manager
  • Fourteen Foods Career Center
  • Flatwoods, KY FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
  • 16 Days Ago
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0 Contact Center Scheduling Manager jobs found in Huntington, WV area

W
Greeter
  • Walmart
  • Ashland, KY
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/19/2024 12:00:00 AM
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T
Customer Service Coordinator - Work From Home>
  • The Auctus Group LLC
  • Saint Albans, WV
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
  • 4/19/2024 12:00:00 AM
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P
CUSTOMER SERVICE REPRESENTATIVE - REMOTE
  • Palco
  • Charleston, WV
  • Customer Service Representative Palco is a visionary company pioneering an emerging health-care movement that empowers p...
  • 4/19/2024 12:00:00 AM
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M
Call Center Representative - Work From Home>
  • MedMetrix
  • Portsmouth, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/18/2024 12:00:00 AM
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C
Desktop Architect
  • Cabell Huntington Hospital/St. Mary
  • Huntington, WV
  • Job Description Reporting to the Manager of Technical Services, the Desktop Architect is the lead of a team responsible ...
  • 4/18/2024 12:00:00 AM
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B
Cashier (Full/Part Time)
  • BJs
  • Huntington, WV
  • Responsibilities Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading...
  • 4/17/2024 12:00:00 AM
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C
PT Graphic Designer
  • Centers
  • Huntington, WV
  • Overview CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for ...
  • 4/16/2024 12:00:00 AM
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M
Graduate Assistant- Violence Against Women and Substance Use Prevention Initiative
  • Marshall University
  • Huntington, WV
  • Position Details Position Information Position Title Graduate Assistant- Violence Against Women and Substance Use Preven...
  • 4/15/2024 12:00:00 AM
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About Huntington, West Virginia

Huntington is in the southwestern corner of West Virginia, on the border with Ohio, on the southern bank of the Ohio River, at the confluence with the Guyandotte River. The city lies within the ecoregion of the Western Allegheny Plateau. Most of the city is in Cabell County, for which it is the county seat. A portion of the city, mainly the neighborhood of Westmoreland, is in Wayne County. Huntington is commonly divided into four main sections. The north/south divider is the CSX railroad tracks, while the east/west divider is First Street. Residents of Huntington are called "Huntingtonians." A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$85,497 to $122,892
Huntington, West Virginia area prices
were up 1.2% from a year ago
View detail

What does a Contact Center Scheduling Manager do?

Contact Center Scheduling Manager in Springfield, IL
Oodles of scheduling software programs exist to assist managers with this process, but rarely do these tools fully integrate with your existing processes and applications.
December 15, 2019
Contact Center Scheduling Manager in Petaluma, CA
For example managers can flexibly change break times and lunches or move people between skill groups, front office and back office work.
December 12, 2019
Contact Center Scheduling Manager in La Crosse, WI
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
January 21, 2020