Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
BLNRC is seeking a Full-Time Scheduling Coordinator for our Nursing Department. Must have a High School diploma or equivalent. Training/experience in clerical duties (filing, computer/phone apps, printer, etc) and previous experience as a supervisor dealing with personnel, policies and procedures preferred. Must be detail-orientated and have excellent written and verbal communication skills.
Duties include staff assignments, dealing with call-in notices and replacing staff as needed, coordinating New Employee Orientation with HR designee and/or Director of Nursing, confirming payroll while minimizing overtime, assisting with supply ordering, electronic medical records, clerical duties and other duties as assigned. Annual in-services, meetings as needed and departmental quality assurance are required.
Background check & drug screening required.
You may apply online, download an application, or stop by our front desk to pick up a hard copy application.
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