Contact Center Scheduling Manager jobs in Delaware
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
- Sanford Federal, Inc.
-
Columbia, DE
FULL_TIME,PART_TIME
-
About Us
SANFORD headquartered in Stafford, VA., is a Service-Disabled VeteranOwned Small Business that provides federal professional services, primarily engaged in providing advanced information technology, cyber security, management systems support, as well as business and infrastructure management services.
We are among the most innovative, respected, and ethical providers of technology solutions to the United States government. Our mission is to provide superior-quality, innovative, information technology solutions that help federal agencies best aid, serve, and protect the American people.
Why Collaborate with Sanford Federal, Inc.?
You can take pride in working with a company dedicated to serving our government by providing the best, most cost-effective solutions for the US
Government. Our work helps the US Government secure our nation, support the efforts of our military and intelligence communities, and provide lifesaving medical services to our soldiers, vets, and their families.Position Title: Contact Center Manager
Qualifications: must have, at minimum, a bachelor’s degree.
Experience:
- Minimum of 5 years of call center experience.
- Minimum of 5 years of supervisory or management experience.
- Demonstrated ability to develop and establish contact center all-encompassing operational strategies.
Responsibilities: The Contact Center Manager is a key individual responsible for managing NFIP Direct's Contact Center, overseeing its day-to-day operations, and developing operational strategies to enhance efficiency and customer satisfaction.
Key Responsibilities:
- Contact Center Operations: Manage and oversee the daily operations of NFIP Direct's Contact Center, ensuring adherence to service level agreements and quality standards.
- Supervision and Leadership: Provide leadership and supervision to contact center staff, fostering a positive and collaborative work environment.
- Operational Strategies: Develop and implement comprehensive operational strategies for the Contact Center, focusing on efficiency, customer satisfaction, and continuous improvement.
- Performance Monitoring: Implement performance monitoring systems to track and evaluate the performance of contact center staff and the overall effectiveness of operations.
- Customer Service Excellence: Ensure that the Contact Center delivers exceptional customer service, meeting or exceeding customer expectations.
- Training and Development: Oversee training and development programs for contact center staff to enhance their skills and capabilities.
- Technology Integration: Collaborate with IT teams to integrate and optimize contact center technologies for improved efficiency and customer experience.
- Reporting and Analysis: Generate and analyze reports on contact center performance, identifying areas for improvement and implementing corrective measures.
- Quality Assurance: Implement and maintain quality assurance processes to ensure consistency and excellence in customer interactions.
Qualities and Skills:
- 5 years of call center experience.
- 5 years of supervisory or management experience.
- Proven ability to develop and establish all-encompassing operational strategies for contact centers.
- Strong leadership and interpersonal skills.
- Excellent communication skills for effective team management and collaboration.
- Analytical mindset for performance analysis and continuous improvement.
Education:
- Bachelor’s degree as a minimum requirement.
This position offers a rewarding opportunity for an experienced Contact Center Manager to lead and shape the success of NFIP Direct's Contact Center. If you meet the qualifications and have a passion for customer service excellence, we encourage you to apply and be a key contributor to our contact center operations.
Job Types: Full-time, Part-time
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Ability to Commute:
- District de Columbia, us (Preferred)
Ability to Relocate:
- District de Columbia, us: Relocate before starting work (Preferred)
Work Location: In person
- 14 Days Ago
- Del-One Federal Credit Union
-
Dover, DE
FULL_TIME
- DescriptionCOMPANY PROFILEDel-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. Del-One strives to be the members’ fin...
- 27 Days Ago
- Christiana Center for Oral Surgery & Dental...
-
Newark, DE
FULL_TIME
- We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, tea...
- 6 Days Ago
- DEXSTA FEDERAL CREDIT UNION
-
Wilmington, DE
FULL_TIME
- About UsDEXSTA Federal Credit Union is a not-for-profit full service financial institution that exists to serve its members. “Since 1937, our credit union has maintained our commitment of ‘people help...
- 10 Days Ago
- BAYADA
-
Wilmington, DE
FULL_TIME
- BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Wilmington, DE Assistive Care Office. If you are looking for an exciting career opportunity in a growing industry,...
- 28 Days Ago
- BAYADA
-
Wilmington, DE
FULL_TIME
- BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Wilmington, DE Office. If you are looking for an exciting career opportunity in a growing industry, a Client Servi...
- 28 Days Ago
Contact Center Scheduling Manager jobs at Popular Companies