Contact Center Scheduling Manager jobs in Bossier City, LA

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Texarkana, TX FULL_TIME
  • Customer Contact Center Rep

    At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of “call centers” leave customers wishing they didn’t have to call. We strive to be different!

    Responsibilities/Duties
    Would you find it fun and challenging to:
    • Be the first point of contact for our customers who call in, sometimes with only questions, but many times with account problems;
    • Help customers find the answers they need while protecting them from giving out information to other people who would misuse it;
    • Pay attention to the details that the customers give you, and ask questions if you need to verify further, to make sure each caller is who they say they are and that their request is legitimate;
    • When you are not able to help a caller, find the person in the Bank who can;
    • Build relationships with your phone customers so you can help them figure out which products and services will help them the most;
    • Having growth and advancement opportunities; and
    • On those days when you have callers who may be a bit testy, creatively figuring out ways to make their day!
    Required Qualifications
    • High School diploma or GED
    • At least 12 months of experience in customer service or banking
    • Great communication skills
    • Must put HEART into everything you do!
      • H – Honor
      • E – Excellence
      • A – Adaptability
      • R – Respect
      • T – Teamwork
    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
  • 22 Days Ago

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 1 Day Ago

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Contact center representative
  • GDIT
  • Bossier, LA FULL_TIME
  • Job Description : Join us to help your fellow citizens in need. GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis at our N...
  • 1 Day Ago

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Customer Contact Center Rep. PT
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 8 Days Ago

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Center Manager
  • JOE HUDSON'S COLLISION CENTER
  • Shreveport, LA FULL_TIME
  • Associate Location Manager Flexibility to relocate for open Management roles is a must. Salary: Will be discussed during interview process considering candidates experience and willingness to relocate...
  • 1 Day Ago

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Lube Center Manager 8066L
  • Grease Monkey
  • Mansfield, LA FULL_TIME
  • We’re seeking an exceptional Center Manager for our service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfaction.This...
  • 1 Day Ago

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0 Contact Center Scheduling Manager jobs found in Bossier City, LA area

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Career Services Coordinator
  • Southern University at Shreveport
  • Shreveport, LA
  • Careers at SUSLA DEADLINE Full-time: Review of applications begins Tuesday, November 07, 2023 and continues until the po...
  • 3/29/2024 12:00:00 AM

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Part-Time Leader in Training
  • Buckle
  • Bossier City, LA
  • Summary At Buckle, we target fashionable, friendly, energetic individuals who thrive in a competitive culture. As a Lead...
  • 3/29/2024 12:00:00 AM

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Auto Body Technician
  • Gerber Collision & Glass
  • Bossier City, LA
  • Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
  • 3/29/2024 12:00:00 AM

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Cyber Security Technician III (NIGHT SHIFT)
  • General Dynamics Information Technology
  • Bossier City, LA
  • A career as a Cyber Security Technician III at GDIT means owning every opportunity to help support and advance our clien...
  • 3/29/2024 12:00:00 AM

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Customer Service Rep(03059) - 1000 US-80
  • Domino's
  • Haughton, LA
  • Company Description RPM Pizza is the largest Domino's franchise in the United States for over 40 years, is family-owned ...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Heritage Landscape Supply Group, Inc.
  • Shreveport, LA
  • Customer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsShrevep...
  • 3/26/2024 12:00:00 AM

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Field Sales And Marketing Representaive
  • Techtronic Industries - TTI
  • Bossier City, LA
  • About Us: TTI (Techtronic Industries) is a fast-paced, high energy, organization that rewards out-of-the-box thinking to...
  • 3/26/2024 12:00:00 AM

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Field Sales Specialist
  • Techtronic Industries - TTI
  • Bossier City, LA
  • FIELD SALES AND MARKETING REPRESENTATIVE – Techtronic Industries, NA (TTI) About Us: TTI (Techtronic Industries) is a fa...
  • 3/26/2024 12:00:00 AM

Bossier City (/ˈboʊʒər/ BOH-zhər) is a city in Bossier Parish, which is located on the northwestern border of Louisiana in the United States. It is the second most populous city in the Shreveport-Bossier City metropolitan area, with a 2017 census estimate of 68,554. Bossier City is located on the eastern bank of the Red River and is closely tied economically and socially to its larger sister city Shreveport on the opposite bank. The Shreveport–Bossier City area is the center of the region known as the Ark-La-Tex. Bossier City is the largest city in Louisiana that is not the parish seat. The Ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$88,135 to $126,683
Bossier City, Louisiana area prices
were up 1.2% from a year ago

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