Contact Center Scheduling Manager jobs in Baton Rouge, LA
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
Contact Center Specialist
- Essential Credit Union
-
Baton Rouge, LA
FULL_TIME
-
Contact Center Specialist
Position Purpose
Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.
Duties and Responsibilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Handle member contacts thoroughly and concisely.
- Monitor call volume and seek assistance during periods of high volume.
- Solve issues related to either depository or lending functions.
- Create member service requests for the Fulfillment Agent.
- Explain and cross sells Credit Union products and services to members and potential members.
- Recognize and consider the needs of the members to provide a superior online experience.
- Identify opportunities to strengthen members’ relationships through additional product and service offerings.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
- Support Credit Union service initiatives such as online services.
- Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
- Maintain productivity log, member call back list, etc. according to expectations.
- Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
- Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
- Maintain written procedures for position.
- Follow regulatory procedures in accordance with Federal and State Regulations
- Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
- Knowledge of Bank Secrecy Act.
- Knowledge of Reg CC holds.
Major Accountabilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Monitor call volume and seek assistance during periods of high volume.
- Create member service requests for the Fulfillment Agent.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME
Job Specification
High school diploma required and some college level preferred.
Training Requirements:- Maintain working knowledge of Microsoft Office Products (word, excel, and office).
- Use of desktop and laptop computers.
- Working knowledge of other core systems.
- Annual training to ensure compliance with NCUA requirements, rules, and regulations.
Work Experience:- 1-2 years of previous experience in a financial institution setting.
- Six (6) months credit union member service experience.
Skills, Abilities, and Knowledge:- Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
- Problem solving and solid decision-making ability.
- Excellent written and verbal communication skills.
Physical Requirements
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Other Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.
- 1 Month Ago
Appointment Scheduling
- Neuromedical Center
-
Baton Rouge, LA
FULL_TIME
- DescriptionSchedule patient appointments by inbound and outbound telephone callsEnter patient demographics and insurance information in the computerAssist with rescheduling clinics, patient check-out,...
- 21 Days Ago
Part-Time Contact Center Representative (Remote)-Baton Rouge, LA
- Pelican State Credit Union
-
Baton Rouge, LA
PART_TIME
- The role of the Part-Time Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth ...
- 22 Days Ago
Scheduling Manager - Heavy Civil Construction
- Primoris Services Corporation
-
Baton Rouge, LA
FULL_TIME
- **Job Overview:** We are seeking a detail-oriented and experienced Scheduling Manager to join our team. The ideal candidate will have a strong background in construction management and project schedul...
- 7 Days Ago
Scheduling Manager - Primoris Heavy Civil
- Primoris Heavy Civil
-
Baton Rouge, LA
FULL_TIME
- Job Description: Scheduling Manager (Heavy Civil) Primoris Heavy Civil is searching for a Scheduling Manager in the Houston, TX or Baton Rouge, LA area. The position will be responsible for overseeing...
- 9 Days Ago
Category Manager - Center Store
- Associated Grocers
-
Baton Rouge, LA
FULL_TIME
- Summary 🌟Ready to elevate your career? 🌟 Associated Grocers is the company for you! We're currently seeking a Center Store Category Manager to join our dynamic and expanding team. The Center Store C...
- 12 Days Ago
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0 Contact Center Scheduling Manager jobs found in Baton Rouge, LA area
Director, Customer Service
- Bcbsla
-
Baton Rouge, LA
- Director, Customer Service Baton Rouge , Louisiana We take great strides to ensure our employees have the resources to l...
- 4/20/2024 12:00:00 AM
Patient Engagement Representative
- CareSouth
-
Baton Rouge, LA
- SUMMARY: The Patient Engagement Representative provides patients with high-quality, efficient, and effective service. Th...
- 4/19/2024 12:00:00 AM
Dental Network Service Representative
- Highmark Health
-
Baton Rouge, LA
- Company : United Concordia Dental Job Description : JOB SUMMARY ******* Due to Department of Defense (DOD) contract requ...
- 4/19/2024 12:00:00 AM
Assistant Director of Professional Development, Internships & Career Services
- Louisiana State University
-
Baton Rouge, LA
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Baton Rouge, LA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- Healthcare Outsourcing Network, LLC
-
Baton Rouge, LA
- Job Description Job Description We are a company located in Wheat Ridge, Colorado with clients around the United States,...
- 4/19/2024 12:00:00 AM
Customer Service Representative II - 2nd Shift
- GXO Logistics, Inc.
-
Port Allen, LA
- Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the...
- 4/18/2024 12:00:00 AM
Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
- Broadridge Financial Solutions
-
Baton Rouge, LA
- At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
- 4/17/2024 12:00:00 AM
About Baton Rouge, Louisiana
Baton Rouge (/ˌbætən ˈruːʒ/ BAT-ən ROOZH; from French bâton rouge [bɑtɔ̃ ʁuʒ] (listen), meaning 'red stick') is the capital of the U.S. state of Louisiana. Located on the eastern bank of the Mississippi River, it is the parish seat of East Baton Rouge Parish, the most populous parish in Louisiana. It is the 99th most populous city in the United States, and second-largest city in Louisiana after New Orleans. It is also the 16th most populous state capital. As of the U.S. Census Bureau's July 2017 estimate, Baton Rouge had a population of 227,549, down from 229,493 at the 2010 census. Baton Rou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$91,363 to $131,324
Baton Rouge, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Scheduling Manager do?
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