Contact Center Scheduling Manager jobs in Alaska

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Member Contact Center Senior Rep
  • Nuvision Federal Credit Union
  • AK-Working Remotely Nuvision, US, AK FULL_TIME
  • Under general supervision, is responsible for assisting the management team with day-to-day activities of the department. Responds to member inquiries and performs a variety of services for members and staff.      

    Responsibilities: 

    • Subject matter expert guiding other reps through the resolution process.
    • Assist with escalated calls to resolve conflict when dealing with member issues/complaints.
    • Assist with initiating and responding to members and non-members request via the telephone and internet on all products and services.
    • Assist in educating members on all products and services offered by Nuvision Federal Credit Union and its partners.
    • Assists with processing consumer loan applications and provides status to members.
    • Assists with researching/resolving problems/questions/ perform necessary adjustments/corrections on member’s accounts, for staff and members.
    • Assist with member by opening account relationships, i.e.: Loan Applications, Certificates, IRA’s, Sub-accounts, etc.
    • Assist with Card Support Transactions, including trouble shooting card related problems, issuing plastic and overriding transaction holds.
    • Mentors new and seasoned staff.
    • Supports and participates in continuous improvement activities.
    • Represents the Credit Union in a positive and professional manner.
    • Maintains member and other sensitive information with confidentiality.
    • Treats all co-workers and members with respect.
    • Other related duties as assigned.

    Qualifications:

    • Two to three years financial institution experience or job related training is required with at least 1 year being in a contact center environment.
    • Comprehensive knowledge of products and services.
    • Thorough knowledge of applicable law, regulations, compliance practices and Credit Union procedures.
    • Strong interpersonal and consulting skills. 
    • Excellent written and verbal communication skills.
    • Must be able to handle multiple priorities.
    • Must be able to deal with constant interruptions.
    • Must be able to handle difficult/irate escalated calls.
    • Must have excellent hearing in order to respond to caller’s requests.
    • Must have the ability to deal with a constant influx of telephone calls.
    • Position requires the ability to interface with people in a positive manner.
    • Must be able to communicate effectively with members, management, and co-workers.
    • Must have aptitude from problem solving.
    • Strong proficiency with PC and Microsoft applications such as Outlook, Word and Excel
    • Bi-lingual in Spanish preferred.

    Education

    • High School diploma or GED

    Benefits:

    • Medical
    • Dental
    • Vision
    • Life Insurance
    • Flexible Spending Account
    • 401(k) Matching
    • Paid Time Off
    • Training Provided
    • Tuition Reimbursement

    Covid-19 Precaution(s):

    Remote Interview Process (some positions vary)

    In-Person Interview required for Front-Line Positions

    Social Distancing and Mask Guidelines in place

  • 1 Month Ago

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • AK-Working Remotely Nuvision, US, AK PART_TIME
  • The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web...
  • 1 Month Ago

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Service Delivery Specialist I - Contact Center
  • ALASKA COMMUNICATIONS SYSTEMS HOLDINGS INC
  • Anchorage, AK FULL_TIME
  • Service Delivery Specialist's (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to s...
  • 8 Days Ago

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Center sales manager
  • Rent-A-Center
  • Fairbanks, AK FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $22? Why should I apply in just a few clicks? Paid Time Off and Sundays Off We are Closed! Full-Time Employmen...
  • 1 Month Ago

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Call Center Manager
  • Tanana Chiefs Conference
  • Fairbanks, AK FULL_TIME
  • About usThe Tanana Chiefs Conference provides world class health services to Alaska Natives and American Indians, as well as many non-beneficiaries, in 42 villages across the river systems of the Inte...
  • 18 Days Ago

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Data Center and Services Manager
  • Alaska Native Tribal Health Consortium
  • Anchorage, AK FULL_TIME
  • The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partners...
  • 23 Days Ago

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • The Call Center Network
  • Kent, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Johnson & Johnson Heating and Air Conditioning
  • Martinsburg, WV
  • Job Description Job Description Who we are Come to a company where you will be appreciated, where you can create your ow...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/24/2024 12:00:00 AM

Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$104,585 to $150,328

Contact Center Scheduling Manager in Harrisburg, PA
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Contact Center Scheduling Manager in Cheyenne, WY
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