Contact Center Scheduler, Sr. jobs in West Fargo, ND

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Town and Country Credit Union
  • Fargo, ND FULL_TIME
  • We're hiring Contact Center Representatives in Fargo, starting pay $17.00 per hour or higher based on experience an additional $5.00 per hour for Saturday shifts.

    Additionally, we are currently offering a $1,000 sign-on bonus!

    What the Role Entails

    If you believe strong customer service is just as important over the phone or online as it is in person, we want to talk to you. We're hiring a Contact Center Representative who will be responsible for handling and resolving a wide variety of member service inquiries including but not limited to account statements, account balance, payments, transfers and all electronic services in a prompt, warm and courteous manner via various channels including phone, email and others. The Contact Center Representative will complete and maintain all related reports, records and files needed to document these inquiries and support all functions within the Contact Center.

    What we're looking for

    We're looking for a problem-solver who has a professional demeanor with knowledge of data processing and a desire to maintain good business relationships with members. The Contact Center Representative will ensure that all functions are efficiently, effectively and accurately performed in accordance with our policies and security procedures and keep the Lead Contact Center Representative informed of area activities and significant problems. The Contact Center Representative must be a team player and active listener who can identify member needs, as well as have a willingness to gain product knowledge and achieve goals. A two-year college degree or equivalent experience is required with a minimum of one year related experience at a financial institution or other cashier function preferred. Those with contact center experience preferred, as well. This person must have excellent oral and written communication skills, interpersonal skills and personal computer/keyboarding skills, as well as the ability to work with numbers. We are looking to fill a shift between the hours of 10:00am - 7:00pm M-F with rotating 8am - 2pm Saturdays. If this sounds like a good fit for you, apply today!

    What it's like to work at Town & Country Credit Union

    We're a team of about 160 employees spread across 11 branches in Fargo, West Fargo, Minot, Kenmare and Stanley. We're on a mission to positively impact our members, our employees and our communities through offering some of the best products around coupled with great member service, generous employee benefits, and giving back to our communities. We work hard to foster a positive and exciting work environment that provides our employees with new challenges, advancement opportunities and continuing education.

    Working at Town & Country Credit Union comes with a number of benefits for full and part-time positions including:

    1. Competitive compensation
    2. $5 additional hourly pay for Saturday shifts for non-exempt staff
    3. Paid holidays
    4. Generous paid time off
    5. "Dress for your day" dress code
    6. Health, dental and vision insurance
    7. Life and disability insurance
    8. Flexible spending program
    9. 401(k) with employer contributions
    10. Paid volunteer time
    11. Tuition reimbursement
    12. YMCA Corporate Membership Discount

    Town & Country Credit Union is an Equal Opportunity Employer. Click here to learn more: https://www.townandcountry.org/careers

    *Bonuses offered for a limited time only, additional terms and conditions may apply.

  • 13 Days Ago

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Scheduler
  • Bering Straits Native Corporation (BSNC)
  • Jamestown, ND FULL_TIME
  • Overview Visit our website at www.beringstraits.com to apply! Equal Opportunity Employer/Veterans/Disabled SUMMARY Paragon Professional Services, LLC, a subsidiary of Bering Straits Native Corporation...
  • 19 Days Ago

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FOIA Analyst
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • FOIA Analyst Employment Type: Full Time, Mid-Level Department: Information Technology CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This pos...
  • 3 Days Ago

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Billing Supervisor
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Billing Supervisor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of du...
  • 3 Days Ago

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Service Desk Agent
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the cal...
  • 3 Days Ago

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Data Specialist
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
  • 3 Days Ago

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0 Contact Center Scheduler, Sr. jobs found in West Fargo, ND area

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Flexible Schedule Warehouse Worker - $20.31/hr+
  • The Judge Group
  • Fargo, ND
  • The warehouse worker at UNFI uses hand scanners to receive orders and ensure correct selection while performing order se...
  • 3/28/2024 12:00:00 AM

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Daytime Cafe Associate - Part time
  • Scheels
  • Fargo, ND
  • Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our ...
  • 3/28/2024 12:00:00 AM

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City Ambassador Coordinator
  • Block By Block
  • Fargo, ND
  • With pride, we make public spaces friendly and vibrant for the communities we serve. $500 sign on bonus paid out at 30-6...
  • 3/28/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Fargo, ND
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Moorhead, MN
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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Environmental Services Technician - Hillsboro Medical Center - Flexible Schedule
  • Sanford Health
  • Hillsboro, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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Scheduling Coordinator (REMOTE)
  • Feyer&Associates
  • Fargo, ND
  • We are currently seeking enthusiastic individuals to join our team as Remote Scheduling Coordinators. This is a unique o...
  • 3/25/2024 12:00:00 AM

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FT Project Support Administrative Assistant - Work From Home>
  • FEFA
  • West Fargo, ND
  • [Office Assistant / Fully Remote] - Anywhere in U.S. / Competitive salary / Medical benefits / PTO - As a Project Suppor...
  • 3/24/2024 12:00:00 AM

West Fargo is a city in Cass County, North Dakota, United States. It is, as of the 2017 Census Estimates, the fifth largest city in the state of North Dakota with a population estimated at 35,708, and it is one of the state's fastest growing cities. West Fargo was founded in 1926. The city is part of the Fargo-Moorhead, ND-MN Metropolitan Statistical Area. West Fargo is located at 46°52′18″N 96°53′42″W / 46.87167°N 96.89500°W / 46.87167; -96.89500 (46.871749, -96.894966). According to the United States Census Bureau, the city has a total area of 14.72 square miles (38.12 km2), of which, 14...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$52,274 to $71,783
West Fargo, North Dakota area prices
were up 0.8% from a year ago

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