Contact Center Scheduler, Sr. jobs in Wyoming

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Scheduler
  • Castle Rock Medical Center
  • Green River, WY FULL_TIME
  • Castle Rock Medical Center is accepting applications for a Full-Time Scheduler position.

     

    Summary of Job: 

    The medical scheduler is the welcoming "face" of the clinic on the phone. This position requires staff to be not only technically proficient but also welcoming and friendly. The medical scheduler acts as the main access to the office for new and existing patients. This position requires timely, effective communication and collaboration with all departments regarding information changes and schedules.  

     

    Essential Job Functions: 

    • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
    • Verifies medical insurance benefits and obtains prior authorizations via computer or phone.
    • Collaborate with the billing department to monitor and maintain billing and global alerts.
    • Educates patients on procedures and policies of the office.
    • Schedules appointments according to predetermined protocols.
    • Facilitates the scheduling of tests and coordinating referrals.
    • Send/receive patient medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
    • Answer incoming telephone calls and either address as appropriate or triage to appropriate provider or staff member.
    • Assists with administrative tasks such as scanning, copying, and mailing.
    • Call or message patients (based on their preference) with appointment reminders.
    • Records and distributes electronic messages accurately.
    • Assists patients with patient portal enrollment, navigation, and education.
    • Acts as a liaison between clinical staff and patients.
    • Resolve scheduling conflicts as they occur.
    • Determine the priority of patients’ needs and determine when an immediate slot is necessary and accommodate the patient according to the current schedule.
    • Manage cancelations including providers who occasionally need to reschedule a full day, finding the best way to accommodate patients’ needs.
    • Maintain knowledge of company physicals and how to appropriately schedule according to specific company requirements.
    • Reviewing clinic waitlists and updating when necessary.
    • Work closely with all internal departments and external facilities regarding schedules and patient information.
    • Other tasks as assigned to support smooth operation of the facility. 

     

    Qualifications 

    • High school diploma/GED required (associate degree preferred).
    • Basic Life Support (BLS) required.
    •  Ability to work in a diverse healthcare environment with diverse customer expectations.
    • Friendly, energetic, and enthusiastic.
    • Willingness to learn and adjust.
    • Consistently on time and reliable.
    • Organized, detailed-oriented.
    • Ability to multi-task and prioritize.
    • Attentive to details.
    • Excellent oral and written communication skills including professional email and phone etiquette.
    • Skill in computer usage to include mouse/keyboard and navigating scheduling, registration, and patient care applications. 

     

    Preferred Qualifications: 

    • Knowledge of medical terminology, procedures, and diagnosis.
    • 1 years’ experience working in a medical office.
    • Knowledge of health care insurance.
    • Knowledge of electronic medical record system.
    • Bi-lingual (English and Spanish).
    • Experience in a customer service position. 

     

    Physical Requirements 

    The physical demands described here are representative of those that must be met by the employee to successfully perform all essential job functions. 

    1. *Weight Demands – Medium/Light work – Exerting up to 35 pounds of force 

    1. *Occasionally Performed (1% - 33%): 

    • Balancing 

    • Crouching 

    • Lifting 

    • Pulling/Pushing 

    • Standing 

    • Distinguish Colors 

    • Stooping/Bending 

    • Twisting 

    • Walking 

    1. *Frequently Performed (34% - 66%): 

    • Carrying 

    • Touching 

    • Grasping 

    • Keyboarding 

    • Reaching 

    • Sitting 

    • Speaking/Talking 

    1. *Constantly Performed (67%-100%): 

    • Hearing 

    • Seeing/Visual 

    1. *Communicates in English (bi-lingual, Spanish preferred) and over a telephone and computer.

  • 1 Day Ago

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Wyoming, WY PART_TIME
  • The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web...
  • 15 Days Ago

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Scheduler/Call Center Agent
  • Renewal by Andersen of Wyoming
  • Evansville, WY FULL_TIME
  • Renewal by Andersen of Wyoming, Montana and Rapid City is currently hiring for the position of Scheduler/Call Center Agent. Renewal by Andersen is a 'start to finish' residential window replacement co...
  • Just Posted

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Contact Center Associate - Authorizations Agent - 100% Remote
  • Frontdoor
  • Cheyenne, WY OTHER
  • Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in provid...
  • 14 Days Ago

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Work at Home Contact Center Agent (Full-Time & Part-Time) (WY)
  • MCI Careers
  • Wyoming, WY FULL_TIME|PART_TIME
  • LOCATIONRemote Work-at-Home JOB TYPEFull-Time & Part-Time PAY TYPESHourly Bonus SALARY$12.10 - $16.10 / hour BENEFITS & PERKSREMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medica...
  • 1 Month Ago

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Work at Home Contact Center Agent (Full-Time & Part-Time) (WY)
  • MCI Military Recruitment
  • Wyoming, WY FULL_TIME|PART_TIME
  • POSITION OVERVIEW WE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS MCI is looking for nationwide work at home customer service, help desk, technical support, and...
  • 1 Month Ago

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Project Scheduling Analyst IV
  • TriVector
  • Huntsville, AL
  • Job Description Job Description TriVector Services, Inc. provides quality aerospace engineering solutions to complex pro...
  • 3/29/2024 12:00:00 AM

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Program Planning Scheduling Analyst (BHJOB1435_31973)
  • Astyra Corporation
  • Chandler, AZ
  • Job Description Job Description Program Planning Scheduling Analyst Job Description: Prepares, develops and coordinates ...
  • 3/29/2024 12:00:00 AM

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Planning and Scheduling Analyst 3
  • Northrop Grumman
  • Clearfield, UT
  • At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's l...
  • 3/28/2024 12:00:00 AM

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UKG Scheduling Analyst
  • Vaco
  • Brentwood, TN
  • Our client located in Brentwood, TN is seeking a UKG (Kronos) Scheduling Analyst to join their team. This is an excellen...
  • 3/27/2024 12:00:00 AM

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Schedule Analyst
  • Winstead Management Group
  • Cincinnati, OH
  • Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
  • 3/27/2024 12:00:00 AM

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Routing & Scheduling Analyst, Outbound Transportation
  • Rite Aid Corporation
  • **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
  • 3/26/2024 12:00:00 AM

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Cost Schedule Analyst
  • Take2 Consulting, LLC
  • Chantilly, VA
  • Senior Schedule Analyst Take2 provides IT services and staff augmentation to both Federal and commercial clients. Our wo...
  • 3/25/2024 12:00:00 AM

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Cost Schedule Analyst
  • APR Consulting
  • Sterling, VA
  • An aerospace client is looking for a Program Cost Schedule Control Analyst who sets up a cost control system, monitors a...
  • 3/25/2024 12:00:00 AM

Wyoming (/waɪˈoʊmɪŋ/ (listen)) is a state in the mountain region of the western United States. The state is the 10th largest by area, the least populous, and the second most sparsely populated state in the country. Wyoming is bordered on the north by Montana, on the east by South Dakota and Nebraska, on the south by Colorado, on the southwest by Utah, and on the west by Idaho and Montana. The state population was estimated at 577,737 in 2018, which is less than 31 of the most populous U.S. cities including Denver in neighboring Colorado. Cheyenne is the state capital and the most populous city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$51,249 to $70,375

Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020