Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Castle Rock Medical Center is accepting applications for a Full-Time Scheduler position.
Summary of Job:
The medical scheduler is the welcoming "face" of the clinic on the phone. This position requires staff to be not only technically proficient but also welcoming and friendly. The medical scheduler acts as the main access to the office for new and existing patients. This position requires timely, effective communication and collaboration with all departments regarding information changes and schedules.
Essential Job Functions:
Qualifications
Preferred Qualifications:
Physical Requirements
The physical demands described here are representative of those that must be met by the employee to successfully perform all essential job functions.
*Weight Demands – Medium/Light work – Exerting up to 35 pounds of force
*Occasionally Performed (1% - 33%):
Balancing
Crouching
Lifting
Pulling/Pushing
Standing
Distinguish Colors
Stooping/Bending
Twisting
Walking
*Frequently Performed (34% - 66%):
Carrying
Touching
Grasping
Keyboarding
Reaching
Sitting
Speaking/Talking
*Constantly Performed (67%-100%):
Hearing
Seeing/Visual
*Communicates in English (bi-lingual, Spanish preferred) and over a telephone and computer.