Contact Center Scheduler, Sr. jobs in Utah

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Scheduler
  • Park City Surgery Center
  • Park City, UT FULL_TIME
  • JOB TITLE: Scheduler

    GENERAL SUMMARY OF DUTIES: Responsible for scheduling 30-50 cases per day and will liaise with a number of referring doctors’ offices. He/She will be an integral part of our Front Desk Team and will be valued as a key member of our organization.

    SUPERVISION RECEIVED: Office Manager

    ESSENTIAL FUNCTIONS:

    • Counseling patients and scheduling surgeries for multiple physicians.
    • Schedule surgeries and work with primary care physicians on a daily basis to ensure each patient has their history and physicals completed prior to surgery.
    • Complete all necessary paperwork for each procedure on the physicians’ schedule.
    • Precertify any procedures on the schedule that require pre-certification.
    • Must be capable of multi-tasking and working with a diverse patient population.
    • Provide back up support for the Front Office as needed.
    • Other duties as needed.

    EDUCATION/EXPERIENCE:

    • High School
    • 2 years of previous experience scheduling appointments and/or surgeries
    • Experience with insurance

    KNOWLEDGE:

    • Knowledge of clinic policies and procedures.
    • Knowledge of managed care contracts and utilization.
    • Knowledge of computer systems, programs and spreadsheet applications.
    • Knowledge of medical terminology and be familiar with scheduling software.

    SKILLS:

    • Skill in gathering and reporting claim information.
    • Skill in solving utilization problems.
    • Skill in written and verbal communication and customer relations.
    • Experience in a medical office as a scheduler.
    • Fast and accurate data entry.
    • Service oriented, patient demeanor.
    • Ability to multi-task, manage time effectively, and deliver results.
    • Strict attention to detail.
    • Intermediate computer skills and knowledge of Microsoft Office.

    ABILITIES:

    • Ability to work effectively with medical staff and external agencies.
    • Ability to identify, analyze and solve problems.
    • Ability to deal courteously and professionally with internal and external customers.
    • Ability to provide excellent customer service.

    PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.

    ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Occasional evening or weekend work. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

  • 9 Days Ago

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Contact center specialist
  • USU Credit Union
  • Orem, UT FULL_TIME
  • Full-time (40 Hours) WHO WE ARE Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaran...
  • 2 Days Ago

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Contact Center Representative
  • Jordan Credit Union
  • Sandy, UT FULL_TIME
  • Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving other...
  • 7 Days Ago

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Contact Center Associate
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people. Contact Center Associate...
  • 10 Days Ago

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Contact Center Agent
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center AgentOnsite - Lehi, UT Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that p...
  • 17 Days Ago

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Contact Center Supervisor
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center SupervisorLocation: Lehi, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a...
  • 2 Months Ago

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Planning and Scheduling Analyst 3
  • Northrop Grumman
  • Clearfield, UT
  • At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's l...
  • 3/28/2024 12:00:00 AM

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Program Planning Scheduling Analyst 3 ~ 12784-1
  • TASC Technical Services
  • Chandler, AZ
  • Job Description Job Description Program Planning/Scheduling Analyst 3 - Chandler, AZ 6 month contract, +/- $45/hr BOE Po...
  • 3/28/2024 12:00:00 AM

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UKG Scheduling Analyst
  • Vaco
  • Brentwood, TN
  • Our client located in Brentwood, TN is seeking a UKG (Kronos) Scheduling Analyst to join their team. This is an excellen...
  • 3/27/2024 12:00:00 AM

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Schedule Analyst
  • Winstead Management Group
  • Cincinnati, OH
  • Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
  • 3/27/2024 12:00:00 AM

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Routing & Scheduling Analyst, Outbound Transportation
  • Rite Aid Corporation
  • **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
  • 3/26/2024 12:00:00 AM

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Cost Schedule Analyst
  • Take2 Consulting, LLC
  • Chantilly, VA
  • Senior Schedule Analyst Take2 provides IT services and staff augmentation to both Federal and commercial clients. Our wo...
  • 3/25/2024 12:00:00 AM

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Cost Schedule Analyst
  • APR Consulting
  • Sterling, VA
  • An aerospace client is looking for a Program Cost Schedule Control Analyst who sets up a cost control system, monitors a...
  • 3/25/2024 12:00:00 AM

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Project Scheduling Analyst IV
  • TriVector
  • Huntsville, AL
  • Job Description Job Description TriVector Services, Inc. provides quality aerospace engineering solutions to complex pro...
  • 3/24/2024 12:00:00 AM

Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau. Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$52,720 to $72,395

Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020