Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Job Title: Contact Center Representative -Scheduler (31599874) - 20 Positions
Location: Bellaire, TX 77401
Job Type: 03 Months contract
Schedule Notes: hours of operation are M-F, 7a-p and Saturdays, 9am -2pm
Duties: Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient
and professional manner.
campaign you are assigned to work.
department meetings as requested.
Skills: Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration
knowledge.
information.
Proficiency or Interpreter Assessment by MasterWord Interpreter Services.
Education: H.S. Diploma or GED- Required
2 years contact center, customer service, &/or other experience in a healthcare setting is required.
Skills: Required
Job Types: Full-time, Contract
Salary: $18.00 - $20.00 per hour
Schedule:
Application Question(s):
Education:
Experience:
Language:
Work Location: In person