Contact Center Scheduler, Sr. jobs in Shreveport, LA
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Customer Contact Center Rep
- Farmers Bank & Trust
-
Magnolia, AR
FULL_TIME
-
Customer Contact Center Rep
At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of “call centers” leave customers wishing they didn’t have to call. We strive to be different!
Responsibilities/Duties
Would you find it fun and challenging to:- Be the first point of contact for our customers who call in, sometimes with only questions, but many times with account problems;
- Help customers find the answers they need while protecting them from giving out information to other people who would misuse it;
- Pay attention to the details that the customers give you, and ask questions if you need to verify further, to make sure each caller is who they say they are and that their request is legitimate;
- When you are not able to help a caller, find the person in the Bank who can;
- Build relationships with your phone customers so you can help them figure out which products and services will help them the most;
- Having growth and advancement opportunities; and
- On those days when you have callers who may be a bit testy, creatively figuring out ways to make their day!
Required Qualifications- High School diploma or GED
- At least 12 months of experience in customer service or banking
- Great communication skills
- Must put HEART into everything you do!
- H – Honor
- E – Excellence
- A – Adaptability
- R – Respect
- T – Teamwork
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. - 1 Day Ago
Customer Contact Center Rep
- Farmers Bank & Trust
-
Texarkana, TX
FULL_TIME
- Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
- 1 Month Ago
Customer Contact Center Rep. PT
- Farmers Bank & Trust
-
Magnolia, AR
FULL_TIME
- Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
- 10 Days Ago
Scheduler
- Feyer&Associates
-
Athens, LA
FULL_TIME
- Job Description : Position Type : Remote Age Requirement : 18 years or older Eligibility : Must be authorized to work in the USA, Australia, Mexico, or Colombia Experience : No prior experience requir...
- 2 Days Ago
Medical Scheduler
- WellNecessities Holdings
-
Shreveport, LA
FULL_TIME
- We are currently looking for experienced Medical Scheduler to join our team!! Candidate must have great customer service, organized, can multitask, and work in a fast-paced environment. Medical Schedu...
- 18 Days Ago
Transit Scheduler & Service Planner
- SporTran
-
Shreveport, LA
FULL_TIME
- JOB TITLE: Transit Scheduler & Service Planner REPORTS TO: COS JOB SUMMARY This position is responsible for researching needs and planning transportation services provided by SporTran. Responsible for...
- 18 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Shreveport, LA area
Executive Administrative Assistant
- Sid Potts, Inc
-
Shreveport, LA
- Company Description Sid Potts, Inc. is a private jeweler and diamond & estate broker based in Shreveport, Louisiana. The...
- 4/26/2024 12:00:00 AM
Administrative Assistant
- Global Advantage Consulting Group
-
Shreveport, LA
- Job Description Job Description In this role, you will serve primarily as administrative support to the property managem...
- 4/26/2024 12:00:00 AM
Spring Into a New Sales Career! NO cold calling; NO office; CONTROL your schedule; FREE fresh leads;
- TAG
-
Shreveport, LA
- Job Description Job Description The Assurance Group (www.assuregrp.com) is looking for the right person to fill a consul...
- 4/24/2024 12:00:00 AM
Office Assistant
- We Care Sitting Services LLC
-
Shreveport, LA
- Job Description Job Description Job Summary We Care Sitting Services, LLC is seeking a motivated and outgoing Office Ass...
- 4/24/2024 12:00:00 AM
Weekend RN Admit Nurse, Baylor Schedule
- Amedisys Inc.
-
Shreveport, LA
- Overview Shift: Full Time Weekend Days, Baylor Schedule Options: Friday, Saturday and Sunday or Saturday, Sunday and Mon...
- 4/24/2024 12:00:00 AM
Retail Administrative Assistant (PT/FT)
- Dick's Sporting Goods
-
Bossier City, LA
- Ready to take your passion for sports to the next level? As a Retail Administrative Assistant you will: Assist managers ...
- 4/24/2024 12:00:00 AM
Remote Scheduling Coordinator
- Feyer&Associates
-
Shreveport, LA
- We are currently seeking enthusiastic individuals to join our team as Remote Scheduling Coordinators. This is a unique o...
- 4/22/2024 12:00:00 AM
Medical Assistant Scheduler - Endoscopy Lab - Kings Hwy
- Ochsner LSU Health System
-
Shreveport, LA
- We're about creating exceptional experiences for both our patients and our employees. Partnering with the LSU School of ...
- 4/22/2024 12:00:00 AM
About Shreveport, Louisiana
Shreveport is located in Northwest Louisiana. It is the center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It is also part of the I-20 Cyber Corridor linking the tech-centered Dallas-Fort Worth, Shreveport-Bossier, Greater Monroe, and Greater Atlanta metropolitan areas together. The city of Shreveport is 188 miles from Dallas, 98 miles from Tyler, and 41 miles from Marshall, Texas; 215 miles from Little Rock and 73 miles from Texarkana, Arkansas; and 250 miles from the state capital of Baton Rouge, 99 miles from Monroe, 69 miles from Ruston, and 30 miles from Minden, Lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$51,249 to $70,370
Shreveport, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019