Contact Center Scheduler, Sr. jobs in Richmond, KY

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Agent
  • Pearl Interactive Network, Inc.
  • Winchester, KY FULL_TIME
  • Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.

    The 2023 Recruiting Season Offers ONLY 5 TRAINING CLASSES. Scheduled Start Dates are Aug. 14, Aug. 28, Sept. 25, Oct. 23, and Nov. 13.

    Pearl-Winchester offers a Competitive Compensation and Benefits Package to include:

    • Hourly rate: $16.20 $4.41 toward Health and Wellness
    • Medical, Dental, Vision, Life Insurance, Critical Illness, and Hospital Indemnity
    • Retirement Plan
    • Identity Theft
    • Paid time off, Paid holidays
    • 401K eligibility
    • Additional ancillary benefits to support your lifestyle professionally, physically, and financially through training and development.
    • Career path and opportunities for advancement.

    Job Duties:

    • Utilize standard technology such as a telephone, e-mail, and web browser.
    • Assist callers with filling out online applications and submitting them electronically to the plan provider for processing.
    • Navigate to the appropriate pre-scripted responses, read verbatim to provide basic and claims-specific information, and complete basic call log related to the phone inquiries by clicking radio buttons to confirm which scripts were read by the CSR to the caller.
    • Refer calls as required to Customer Service Representative II.
    • May be required to work holidays. Overtime may be required.
    • Perform other related duties as assigned.

    Job Requirements:

    • High School diploma or equivalent required
    • Minimum 6 months of customer service/secretarial/telemarketing experience required or equivalent military experience
    • Must be able to type a minimum of 20 WPM
    • Experience working with a PC and the Windows operating system is required
    • Effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhere to privacy rules
    • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
    • Proven ability to work as a member of a team is required
    • Spanish fluency is desirable
    • Physical ability to sit for up to 2 hours at a time while assisting callers; this position is a sedentary position in an office environment
    • This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer
    • This position requires the ability to work in stressful situations
    • Adhere to strict attendance and limited break policy

    Background Check and Customer Service Skill Assessments RequiredWE HELP PEOPLE, ONE CARING CALL AT A TIME!Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    Job Type: Full-time

    Pay: $16.20 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • Under 1 year

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Work Location: In person

  • 8 Days Ago

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Contact Center Agent
  • Pearl Interactive Network, Inc.
  • Richmond, KY FULL_TIME
  • Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.The 2023 Recruiting Season Offers ONLY 5 TRAINING CLASSES. Scheduled Start Dates are Aug. 14, Aug. 28, Sept. 25, O...
  • 9 Days Ago

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Contact Center Manager
  • Twinspires - Louisville & Lexington, KY
  • Lexington, KY FULL_TIME
  • Job Summary – The TwinSpires Contact Center Manager is responsible for overall proficiency and efficiency of the TwinSpires Contact Center operations and is staff focused, customer focused and product...
  • 1 Month Ago

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Contact Center Agent, OPEN HOUSE!
  • Pearl Interactive Network, Inc.
  • Winchester, KY FULL_TIME
  • Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.We Have Only 2 Training Classes Left this Season! Start on Oct. 23 or Nov. 13, 2023 just in time for the Holidays!...
  • 20 Days Ago

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Contact Center Agent - Bilingual Spanish - Georgia
  • Senture
  • London, KY FULL_TIME
  • Position: Contact Center Agent Language: Bilingual Spanish Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ou...
  • Just Posted

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Clerk-Scheduler-Regist
  • Watertown Regional Medical Center
  • Somerset, KY FULL_TIME
  • Lake Cumberland Surgery CenterDescription Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.Qualifications Minimum Education* Must have a...
  • 1 Month Ago

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0 Contact Center Scheduler, Sr. jobs found in Richmond, KY area

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Dental Hygienist - choose your own schedule
  • GoTu
  • Winchester, KY
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/27/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Richmond, KY
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Berea, KY
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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Dental Hygienist - choose your own schedule
  • GoTu
  • Richmond, KY
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Nicholasville, KY
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Winchester, KY
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Lexington, KY
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Lexington, KY
  • Earn a $400 bonus in Lexington when you give 40 rides during your first 7 days. New drivers only. Terms apply. What is L...
  • 3/26/2024 12:00:00 AM

Richmond is a home rule-class city in and the county seat of Madison County, Kentucky, United States. It is named after Richmond, Virginia, and is the home of Eastern Kentucky University. The population was 33,533 in 2015. Richmond is the third-largest city in the Bluegrass region (after Louisville and Lexington) and the state's sixth-largest city. Richmond serves as the center for work and shopping for south-central Kentucky. Richmond is the principal city of the Richmond–Berea Micropolitan Statistical Area, which includes all of Madison and Rockcastle counties. Richmond is located in Madison...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$51,734 to $71,042
Richmond, Kentucky area prices
were up 1.2% from a year ago

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