Contact Center Scheduler, Sr. jobs in Ontario, CA

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

B
Remote Contact Center Specialist
  • Barbara's Answering Services
  • Claremont, CA FULL_TIME
  • Full Job Description

     

    Interested candidates should send their resume to (billing@ barbaras answering service. com)


    Barbara's Answering Services is to provide a world-class customer experience, starting with the Contact Center, in line with its industry-disrupting Ultimate Intelligent TechLuxury Electric Vehicle and related product and service offerings. The Contact Center Specialist for Barbara's Answering Services Customer Support Contact (Call) Center will be one of a tight-knit internal team serving as the company’s representative to inquiries from leads and drivers. This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience.


    This position will be responsible for responding in a timely, accurate, effective, and friendly manner to any and all inquiries as part of a team tasked with developing and enhancing relationships with current and future Barbara's Answering Services drivers, as well as with internal and 3rd party teams and vendors to ensure issues are optimally and efficiently resolved. Successful associates will work well in a demanding environment with both independent and team priorities, will contribute to the ongoing upkeep of knowledge content and will stay apprised of company offerings, and will provide valuable, actionable insights from the Voice of the Customer to drive optimal product, service and process offerings.

    The Candidate will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. Work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

    Basic Qualifications:

     

    • Minimum 3 years of relevant, successful work experience, including customer service and administrative tasks
    • High School diploma or GED
    • Excellent verbal and written communication skills
    • Exceptional customer service skills and ability to make intuitively sound decisions to support a positive experience for the driver, supporting both the driver and the company
    • Ability to effectively prioritize and multitask with or without direction
    • Proficient with computer programs such as Microsoft Windows, Office, Outlook, and Salesforce. Ability to effectively navigate web browsers and multiple internal systems
    • Ability to follow verbal and written instructions with attention to detail
    • Passion to learn new and innovative automotive technologies and related offerings
    • Self-motivated to stay on top of product details, updates and changes
    • Helpful attitude to assist and teach others on the team
    • Establish and maintain positive, cooperative, working relationships internally and externally
    • Work in a team-based environment and achieve common goal
    • Schedule flexibility
    • Excited about providing best-in-class customer service in a cutting-edge industry


     Benefits

     

    • Equity grants for every employee
    • Healthcare dental vision benefits (Free for you/discounted for family)
    • 401(k) options
    • Relocation assistance reimbursement
    • Casual dress code relaxed work environment
    • Culturally diverse, progressive atmosphere
    • “Soul of Faraday” community outreach team

    Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

     Benefits

     

    • Equity grants for every employee
    • Healthcare dental vision benefits (Free for you/discounted for family)
    • 401(k) options
    • Relocation assistance reimbursement
    • Casual dress code relaxed work environment
    • Culturally diverse, progressive atmosphere
    • “Soul of Faraday” community outreach team

    Barbara's Answering Services is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
     

  • 2 Months Ago

M
Scheduler - Surgery
  • Montclair Hospital Medical Center
  • Montclair, CA FULL_TIME
  • Scheduler - Surgery Facility Montclair Hospital Medical Center Location US-CA-Montclair ID 2024-156828 Category Admin Position Type Full Time Shift Days Job Type Non-Exempt Overview Montclair Hospital...
  • Just Posted

T
CENTRAL SCHEDULER
  • Temecula Valley Day Surgery Center
  • Murrieta, CA FULL_TIME
  • Responsibilities: Join the Temecula Valley Day Surgery Team! About Us: Temecula Valley Day Surgery is a multi-specialty Ambulatory Surgery Center, licensed by the State of California, certified by Med...
  • Just Posted

A
Scheduler
  • Arrowhead Orthopaedics
  • Riverside, CA FULL_TIME
  • DescriptionPatient Services Representative (Appointment Scheduler)It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensit...
  • 19 Days Ago

R
Scheduler
  • RADNET
  • Temecula, CA FULL_TIME
  • We invite you to come join the RadNet Radiology team as Medical Scheduler. This position serves as a radiology scheduler to assist patients with setting up radiology exams for our multi-modality outpa...
  • 2 Days Ago

H
Scheduler III
  • HNTB
  • Ontario, CA FULL_TIME
  • What We're Looking For Join our growing Southern California Transportation Team! We are growing our offices in Orange County (Santa Ana) and in the Inland Empire (Ontario). We are supporting high prof...
  • Just Posted

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Scheduler, Sr. jobs found in Ontario, CA area

Ontario is a city located in southwestern San Bernardino County, California, 35 miles (56 km) east of downtown Los Angeles and 23 miles (37 km) west of downtown San Bernardino, the county seat. Located in the western part of the Inland Empire metropolitan area, it lies just east of Los Angeles County and is part of the Greater Los Angeles Area. As of the 2010 Census, the city had a population of 163,924, up from 158,007 at the 2000 census, making it the county's fourth most populous city after San Bernardino, Fontana, and Rancho Cucamonga.[not verified in body] The city is home to the Ontario ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$59,517 to $81,729
Ontario, California area prices
were up 3.0% from a year ago

Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019