Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Hearthstone Nursing & Rehabilitation Center is seeking a mature individual with good communication skills to join our outstanding team as a Scheduler!
The general purpose of the Scheduler is to ensure sufficient nursing staff is available to meet the needs of the residents per facility policy and procedure and in accordance with governing Federal and State Regulations.
Schedule: Full-time, Monday-Friday weekend availability
Responsibilities:
Qualifications:
Benefits:
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Schedule:
Work Location: In person